Century City Flower Mart

Never purchase flowers from them. They never call you if they did not reach your address, I reschedule my time and address, they did not show up again!!!

If I could give this place zero stars I would, but since I have to give them at least one to write a review that’s why they have one. First off, I ordered from a third party website called Teleflora. This website is the absolute WORST website on the planet. Secondly, this florist is a disgrace to florists. They missed the delivery date and CLAIMED to have delivered the flowers. When I called Teleflora, they said the florist assured that the delivery had been made and that they even had a signature for it. Also, in the special delivery instructions I clearly wrote please call (my phone number) before delivery… WHICH THEY NEVER DID. They came strolling in the next morning with a crummy arrangement of wilted flowers and said «they didn’t have time to finish» well… on the busiest weekend for florists that is Mother’s Day. You would think that you can plan ahead and work harder to deliver 100% customer satisfaction. All in all, NEVER order from this florist and NEVER use Teleflora. They ruined Mother’s Day. Thanks for nothing.

My husband ordered flowers for our daughter for Valentine’s day as a surprise because he was at work. They had my phone number and we were home all day. The flowers never showed up and they never called. When my husband asked if we ever received towards the end of the day I told him no. He called and left a message but no one got back to us til the next day so they missed Valentine’s Day. The next day when they finally brought them the flowers looked wilted and they were the wrong color. He ordered her a pink arrangement and the flowers were orange. The balloon he also ordered her was also wilted. It looked sad. He was so upset they came this way. I do not recommend ordering from this place.

Ordered three weeks before Valentine’s Day an $ 80 arrangement of long stem red roses. Arrived very pretty. Next day they were all dead. Company promised to replace them, waiting to see. If they do, and the new last the proper week they’re supposed to, I’ll raise the star rating.

My son in Hawaii sent a mother’s day arrangement. He is a young man that work hard for his money and although he probably did not order the most expensive arrangement I am sure he thought he was sending a nice arrangement. I just received this arrangement at 10 pm… 2 days late. The pictures of this wilted bouquet should speak for themselves of the quality of this horrible arrangement. I have not told him but will definately encourage him and anyone I know not to use your service. Compared to the quality of flowers at the supermarket or Trader Joe’s your flowers are a joke. and you should be embarrassed to call yourselves a florist.

Not a reliable source to have flowers delivered.
Poorly ran business.
Hello, it’s my fiancée’s birthday this weekend so I decided to send flowers to her job so she could feel special in front of her co-​workers and friends.
I placed a order for a dozen red roses and some balloons to be delivered to her work which is a few blocks from the location of this flower shop. I asked the girl if she could make sure that they are delivered before 4pm, which is the time my fiancée usually leaves. The girl said that would not be a problem. 415 rolls around I still have not heard anything, usually I’d get a call or text from my fiancée, thanking me, being all excited and feeling special on her bday. So I call the flower store to inquire if the flowers were delivered. The same girl who took the order told me that it was in route. I explained the order needed to be there before 4pm, the girl put me on hold then came back and said well I can have them delivered to her house. I explained to her, the point for her getting flowers isn’t to get them, but rather to feel special in front of her piers and friends and that delivering them to the house defeats that purpose. Then the girl says, well the driver just walked in, I can have them sent now if you want. I said, I thought you said the flowers were in route, she said well they would be. I explain to her I’d like a refund. Again she puts me on hold. She comes back on and says, so do you want me to send them to her house? I then asked the girl if she had been listening to anything Ives said and asked to speak with her supervisor. She said shes the only one there. I said ok, plz refund my money and asked for her supervisors name. The girl then says, I can’t give that out. Now I’m the one that’s confused and asked the girl, you were instructed by the owner or your supervisor not to give out their first name? She says yes I can’t give out their name. I explained to the girl that either the business is very poorly run or she does not understand good customer service and the owner is going to be very disappointed in her. She then says, ok so I refunded your money and hung up on me.
I’m hoping that the owner does see this post and gets back to me.
I own to small businesses myself and would be very displeased even to the point of firing the girl for her customer service and/​or lack there of.

I received flowers from this place as a gift and it was a really beautiful bouquet. The flowers were also really fresh and seem to last an unusually long time. So far I’ve only given water once or twice but they seem to be going really strong.

Another beautiful arrangement from a fantastic florist!
Thanks again, Annette,
Hope you had a Happy Valentines Day!

Very frustrated.
This morning I got a call from the driver while I was at work. Once I saw the call I called the florist. I told them I’d be home in 45 minutes and that I would be home until 5.
The flowers were for the opening night performance of a show. I was told that they would be here by 5 pm, so I waited.
Around 4:30 I called the driver to see his ETA and it seems no one told him I needed them by a certain time…
Obviously upset, especially since when I called 6 hours earlier if they had told me I wouldn’t be getting them in time I could have gone and picked them up, I called the florist back…
THey really didn’t care at all and their mentality was «too bad for you»…then they asked me to hold and didn’t actually put me on hold so I heard them speaking rudely about me and how to handle the situation. They said they could get them by 6 but it’s too late for me… so finally, having sympathy for the driver, since obviously he has to suffer at the hands of his rude and unprofessional employers, I told them to just leave them outside my apartment since I had a feeling if I waited for them and risked being late they may never show up.
I’m really disappointed and upset… I would never recommend them… especially not for something as important as a wedding!

I received a flower delivery from Century City Flower Market last week. The flowers were nice when I received them, but they were completely dried out and dead by day 5, including some of the longer lasting varieties (e.g., carnations). I have gotten similar arrangements from other florists that have lasted more than a week. I wouldn’t recommend.

Just love their flowers. Guys, want kudos? Go see them. My wife just loves them. I get her 2 arrangements each week. It solves all ills. trust me.

I don’t usually write reviews unless I’m really in satisfied or really unhappy with the place. In this case, I was really really happy. It was my anniversary yesterday and my boyfriend sent me flowers from this store. To be honest, my boyfriend isn’t really a romantic, but since it was our 3^rd year being together, he decided to do something special (he also took me out to this place called Maestro’s but that’s another review hehe) and these flowers really made my day. I’m a simple kinda gal, so he sent me a simple kinda arrangement that was all white. But I’m really surprised by these pictures from other Unilocalers because my arrangement looked totally different.
Honestly, i think anyone should give this store a shot, because my boyfriend really made it hard for him to impress me again next year.
I hope you can see the flowers in the picture because I took this last night right when he gave it to me. :p

Ugliest bouquet I’ve ever received. Called to complain that it looked nothing like the picture and they did deliver another bouquet. Unfortunately it was just as ugly.

It’s been a while since I’ve ordered flowers, but decided I would make a special Valentines Day order for my grandmother from her first great grandson on his first Valentines Day. The arrangement was delivered without any drama and they still look great.
P. S. I was surprised by all the new negative reviews. This florist has been around for a while and hasn’t failed me yet!

WORST EXPERIENCE EVER. DO NOT ORDER FROM HERE ESPECIALLY FOR ANY HOLIDAY!!! If I could give a 0 rating I would.
GOD. AWFUL. Here is my 5 step process of misery with this HORRIBLE company with the worst customer service and shady business practices I have yet to come across.
Step 1:
My guy had ordered flowers to be delivered to my place on Valentines Day (order was placed a few weeks before Valentines Day) through Teleflora. Century City Flower Market was the shop that fulfilled the order.
Step 2:
Flowers never show up on Valentines Day. A confirmation email was sent from Teleflora saying «your flowers were hand delivered on 2÷14÷14!» Apparently, Century City Flower Market confirmed that the order was delivered WITHOUT EVER HAVING THEM DELIVERED AT ALL!!!
Step 3:
Guy calls Teleflora on ²⁄₁₅ during business hours so a human instead of a machine will actually speak to him… Telefora person says they will follow back up with the local florist to put a rush on the order if it was truly never received. They promise to include an apology note from the florist.
Step 4:
Flowers show up at my doorstep around noon on 2÷15… there is no apology note and the card on the flowers themselves say 2÷14÷2014. I am not a time traveler so this is slightly confusing to me.
5^th and Final Step:
I call Century City Flower Market to figure out what happened. I asked to speak to a manager and was put on the phone with a horrible witch of a woman with an attitude I would expect from a pubescent teenager. I told her that we received an email confirmation that the flowers had been delivered yesterday but that they in fact, had been delivered today. I told her I didn’t understand why the card itself and confirmation email both said ²⁄₁₄ and why their system would say it had been delivered when it in fact had not. She gave a host of reasons: drivers show up late, maybe the driver kept it overnight (!!!), and most significantly, their office has to close orders at the end of every day EVEN IF THE DRIVERS HAVE NOT YET PICKED UP THEIR ORDERS. To me, this is the worst kind of business tracking and led to them confirming with Teleflora that the flowers had been delivered on time when in fact, they had not. This miracle of a miserable woman refused to even apologized and started raising her voice yelling about the truck drivers and how she can’t be held responsible for them. Well… I think if you run a business you should be held responsible for fulfilling your orders. I also think customer service dictates pretty clearly that yelling at a customer is a «no no.»
So unless you would like to have your flowers delivered late or if you enjoy being yelled at by people you just gave money to DO NOT USE THIS SERVICE!!! BOO CENTURY CITY FLOWER MARKET!!!

They were recommended by another friend (as they did their wedding). Our arrangements were simple yet beautiful and they gave me the drop bouquet of my dreams. This little flower shop worked within our budget and made our wedding arrangements a sight to remember. GORGEOUS! Highly recommend!
I also want to say that their staff is an absolute pleasure and very friendly!!!

If I could give this place 0 stars I woud. ‘Were the flowers that bad?’ you ask. I wouldn’t know, since I NEVER RECEIVED THEM.
My bf had tried to send me a bouquet of flowers for our anniversary (yay), which fell on a Sunday. Since they didn’t deliver on Sundays, they told him they would deliver on Sat. Better early than late, right? Well, I live in an apartment complex and happened to not be home on Sat (not their fault), so didn’t receive the flowers then. HOWEVER, my bf was sent an email delivery confirmation stating they were indeed delivered anyway. Lies!
They tried to deliver again on Mon, in the middle of the workday, and I told them that since I wouldn’t be home until later, it was fine for them to just sneak into the building when someone came in or out and to leave them outside my apartment. I excitedly came home on Mon expecting to see a beautiful bouquet of flowers, but saw nothing. I called their # (I don’t remember what time, but it was before 6pm) and got their answering service. I left a message, and by 1pm the next day (now Tues) I still had gotten no callback, so I called again and told them that I would be home by 5:30pm and that they could deliver the flowers then. They assured me that they would. I drove home as fast as I could to make sure I could greet them, but when 5:30 came and went, and then 6pm, and still no word from them, I called to see what was going on, and lo and behold, reached their answering machine again. Ugh.
My bf called the next day (Wed– now FOUR days after the flowers were initially to be delivered) to explain the situation. Apparently he was told that they were sorry for failing to deliver the flowers on multiple occasions and would try to give him a refund, which, to add to the injury, could take 2 – 3 weeks. Also, instead of offering some kind of compensation for all the time and energy we wasted, they decided to just wash their hands of the matter. They made no attempt to redeliver the flowers and were actually in a rush to get off the phone so they could help another customer. WTF.
I have never been so appalled at the customer service anywhere and cannot believe that they were able to turn such a joyous occasion into such a terrible experience.

Unfortunately I did not have a good experience working with Century City Flower Market. Annette, who took my order was kind enough and helpful. She was diligent, but what happened after the order was made is why I won’t use them again.
The delivery man who showed up to deliver the flowers was apparently expecting a tip of some type from the recipient, which is bad form for a gift! He huffed and puffed but eventually realized he wasn’t getting one.
The flowers were adorned with several bugs/​insects that were crawling on the flowers. When the recipient contacted Flower Market they simply said they spray the flowers and there is nothing more they can do. The made no offer of any type to remedy the situation.
Most of the flowers died within a few days of delivery, the rest barely made it to day 5. The arrangement had a lot of filler in it and not that many flowers. Most of the roses didn’t open.
I realize flowers don’t last long, but for $ 170 I expected more in regards to customer service, client satisfaction, and product condition.
I don’t like to write negative reviews, but I had to let other people know to be careful with this company as the product and service were subpar, even at the $ 170 price point.

Yeah, so Valentine’s Day 2010 is this Sunday… and I wanted to get some flowers delivered to a girl I’m dating. Things worked out great. I called in to just get some prices actually, and I had a good idea of what I wanted. I didn’t want to send roses because I thought it may say too much especially because we’ve only been seeing each other for a short while. I ordered a dozen Red Gerber Daisies. They’re a nice, unique, medium between roses and… shitty I guess.
A flamboyant, young, dude answered the phone and helped me with ideas. He said he’d personally arrange the dozen and take some artistic privileges in designing the dozen. I trusted him. I ordered a glass vase too. That was about $ 12. The delivery fee was $ 15, and the flowers themselves, (Valentine’s season) was about $ 50. The total came out to be $ 87.80 including taxes. A little on the pricey side, but it’s Valentine’s Day weekend, so I expected those kind of prices. It was quick and convenient. They took down the address it was to be delivered to, gave me the time it would be delivered, and also took down what I wanted the note to say.
What was the girl’s reaction? She found it as «the sweetest thing ever» and that it completely made her day. She took a blackberry picture and sent it to me. I added it to the photos. Take a look-​see.
So all in all… Cool.

Yeah… So I finally found a nice local flower shop to go to… :) I’ve run by this place so many times, but never stopped by. Since it’s my wife and I’s 2^nd anniversary, figured I’d give it a shot.
You walk into what feels a bit like someone’s home… they actually sell a lot of decorations, clothing, and even jewelry. While I was waiting for my flowers to get wrapped up, took a peek around the store. Looks like they tend to specialize in wedding/​event arrangements and decorations. They actually have a few display set ups for you to check out their stuff.
They had some great specials… I don’t know if they vary from day to day or not. Just in case my wife reads this, I won’t list what I paid, but we’ll say that it was a pretty great deal, and the flowers that I got today have been the best I’ve found for my wife since moving to the area.
All the employees were very friendly and helpful. They actually only had 22 flowers, instead of 24 flowers… so they recommended a little combination that ended up looking pretty nice.