Chase Bank

Friday on a payday and you have 2 tellers working?! Come on get it together chase! The parking at this location sucks. You have to wait for parking. I wouldn’t be going back to this locations

Beware of Fredy! Rude every single time I go to this chase and have him as my teller.
Today especially, he was too busy talking with his coworker, and looking at what was going on in the lobby of the bank instead of helping us effeciently and in a timely manner.
He wouldn’t look at us in the face, and kept asking for our information because he wasn’t listening when we told him the first time. He then got extremely defensive and wouldn’t offer any solution or help regarding a payroll check. He cut us off and brushed us away.
What was supposed to take 5 minutes, ended up taking 20.
Never coming here again and am really reconsidering banks.

Let me start out by saying that I used to bank with Chase a few years ago, and I left to switch to Wells Fargo. I never had a problem with Chase, up until I came in today to cash a check that someone with an account with Chase wrote to me. I walked in around 430pm and there was 1 teller, and 2 people in front of me in line. The person the teller was assisting seemed to be doing a few different things with a few different accounts (aka time consuming). 5 minutes later more people started getting in the line making 7 of us total. I looked around and there were two men at their desks in the back who seemed to not have a care in the world. Then a man walked out with brown hair (seemed to be a manager) and was trying to find another teller who he pulled out of the back to come to the floor. The manager started going through the line asking people why they were in the bank. Then directly after the woman the manger brought out started doing the same thing. We all told her the other guy had just done that and established that we all need to deal with the teller directly. She had a horrible attitude and then went behind the counter to assist and was rude during the entire interaction with me. Thank you for reminding me why I bank with WELLS FARGO!

Friendly staff, helpful bank and they even refunded me my money when I was dumb enough to be scammed. Thanks for looking out for the consumer Chase!

Always experience fast and friendly service here. Never takes more than 15 minutes to get my transaction done. Staff is speedy getting the line moving and greet as you walk in. Convenient location right on Wilshire with free parking in the apartment structure.

I have been a loyal customer of Chase for the past 8 years. I recently went to Italy, first being sure to put in all of my travel notifications, and my card was repeatedly denied. Worked some places not others… In fact, the last place it stopped working was on an island as I was trying to buy my ferry ticket to leave– DENIED again, plenty of funds. I WAS STUCK ON AN ISLAND!!! I called customer service, spoke with three different people for 25 minutes and was screamed at by the last representative. Then on my layover back to the states in Boston, it was denied again!
I just closed my account and am having my boyfriend, and all family members close their accounts too. There was absolutely no compensation for my experience.
I’m so disappointed.
Never never never bank with Chase.

Chase is truly the best (and I’ve «been around» when it comes to banks).
Thank you, Scarlett, for counting my change with me. Must have taken 20 minutes. Please give her a raise.
Also, people… you cannot give a place a one star review simply because you were not «smiled at» correctly.

This Chase Bank is handing out counterfeit 100 dollar bills. They know they are counterfeit and then will not take them back. Be careful… you can take in something to make sure the money they are giving you is not counterfeit. They are circulating counterfeit money.

Horrible branch.
The business window is never operational. Different excuses are given each visit. Ranging from a simple «she’s on vacation,» to an extremely frustrating, «why are you standing there.»

I love Chase Bank. I love this branch. And I LOVE the manager, Aaron.
I needed to reactive an old account. Aaron helped me get everything set up. New bank card, checks, etc. He gave me his card and said to call him if I ever had any problems or questions. Now that is some old school service. Like the kind of service you imagined your grandparents had back in the day, when the local banker knew them by name.
Since then, he’s helped me many times to solve various banking issues. If I call and he’s busy, he always calls me back. Or, if I go into the branch, he is always available to answer any question or solve a problem.
Chase is lucky to have him!

I had an emergency with my Chase MasterCard and after being on hold for over 20 minutes on my cell phone, I went into this branch in Mid-​Wilshire and they were able to help me successfully resolve the situation.
Back story: I had attended an event at a Topanga Canyon/​Malibu winery, but only found out later via Unilocal reviews that patrons in the past experienced credit card fraud. Chase was able to put a temporary flag on my credit card, advised me to set alert flags at $ 1 so I’d get an email at nearly every credit card and checking account transaction. (No fraudulent attempt was made on my Chase Mastercard account, but as they say, better safe than sorry).
The employees who assisted me were very fast, professional, courteous and friendly — an extra big plus when in a state of panic as I was.
Additional Pluses:
*Clean bathrooms for Chase bank account holders
*Free parking in Mid-​Wilshire (enter on Hauser or Ridgely Blvd.)
*Nice new-​looking branch overall

This is my favorite place to bank at !! Everyone is always super nice and helpful. They help me out on what ever I need ! Angela is awesome got me my new debit card, even checked up on me to make sure I received it in the mail ! Thanks chase !!

Today was the 2^nd time I go to this location, horrible service. I was helped by Brianna (teller) didn’t acknowledge me at all, she seemed to have an attitude… if you can’t put on a fake smile you shouldn’t be working in customer service

Yep, IM A FAN! I changed over from Wells Fargo to Chase a little over a year ago. I also opened a business account and every dealing with chase in general has been positive. In particular BEN, has been great! He knows me, I dont have to keep proving who I am all the time. Just like they used to do in the olddd days. So, keep up the good work.

Okay, so I may have a mad crush on a certain account manager named Ben, but don’t let that distract you from this (otherwise totally unbiased) review.
This branch of Chase IS REALLY great. As other Unilocalers have commented, the location is central, there’s ample parking, and the service is great.
Had a rather tricky scenario with a joint account and the other account holders and I had to go to a few Chase branches before it was resolved. But the final branch we ended up at was this branch and that’s when Aaron Scott (the asst. branch mgr) helped us. He told us the right steps to take, gave us the right paper-​work procedure, and scheduled a date for us to come back in to finally resolve the problem.
We came in on the scheduled date and that’s when we met the charming Ben Wanless. He ran the paperwork, made us laugh, completed the paperwork, made us laugh some more, and finally solved the issue. Each of us walked away saying «that guy was sooooooo nice! What a great person! What a great experience!» It’s such a gift to work with someone in customer service who actually lifts up your day. And that’s exactly what the crew at Chase did for us that day.
So grateful!!!

This specific venue treats you like a «Member» of Chase rather than a «Customer» at a Bank. The location is never crowded. In the back, there is parking, but it’s hidden. I never remember my back account number, I’m always in a rush, and they’re always super accommodating. Great staff, super efficient, fast and friendly. The coffee is never empty too, which drives me crazy at other venues.

Great customer service at this location, Angela is always very helpful!

Clean, new location, free parking, good and fast service.
This is regarding the branch staff and facilities, not Chase’s financial policies.

Really nice bank, parking is tricky but since I live in the building its ok. I can make a deposit at like 3am and feel safe. I like the people working there. They are very friendly. and never really any lines. Good bank.

I have an underlying hatred toward all banks; they are one of many evils made necessary by our society. I hate the idea of them keeping our money «safe»; I hate that Chase charges monthly fees for their basic checking account (yeah, so do other banks, I know); I hate that they’re so nice here: D
This Chase location has always been pleasant, fresh, and helpful. I once tried to close my checking account because I was fed up with banks and wanted to go cash only, but Christina was so charming, I ended up keeping my account.
I feel like a fool, but hey they do their job well ;)