Citywide Moving

I have used City Wide for 4 moves through the years. Once even while I was out of town because of an emergency. My land lord opened up the apartment and they moved everything even though it I want packed. My furniture has always been handled with care and the prices have been fair.

These guys came through for me at the last minute, when my old mover decided to go MIA. A friend referred them to me after she had a good experience with them, so that was a plus. They were able to squeeze me in last minute, and even moved up my move when they had a cancellation. Definite bonus points for coming through in a pinch!
I spoke to Franco who was very thorough in getting details of the move down — time, location, and size of the move. I had about 30 boxes and just a few pieces of big, bulky furniture moving from a 1 bedroom cottage to a an apartment in an elevator building.
The guys showed up about 30mins late, but they worked so quickly and so hard that I feel like they made up the difference. The guys worked in the rain and without a break. I bought them lunch but they barely stopped to eat, just wolfing food down and getting back to the job. I felt like all the charges were honest and upfront. The driver went through all of the charges before they moved anything. He told me that they have a gas charge which I wasn’t told about earlier, but we called Franco who took care of the confusion so I was happy. Some places try to gank you while they hold your stuff hostage, so I appreciated the up front communication.
They took care of all my stuff, nothing was broken or lost, and the whole move took about 4 ½ hours, which is what I’d expected.
I’d recommend & would use these guys again.

Called in to find out about being moved and received bad customer service and a high price so I decided not to use them. Days later while driving on the 101 freeway one of their drivers decided to tailgate me and then drive by me, flip me off, then throw his cigarette at my car.
I would have not wrote this review but I suggest to never use this company.

ALERT! DO NOT USE THIS COMPANY. After a friendly talk with the so-​called owner before the move, it was made clear I needed a team that knew the «Sleep Number Bed System». He assured me he would send such a team and quoted me a move of 5 hours. I threw in another hour as stuff happens. The team he sent knew nothing about the bed and only one part of the team really worked the other guy was LAZY. The move was over 11 hours for a one bedroom, den apt and they messed up my bed by dragging it into the new unit., not to mention the handle breaking on a sterling silver tea pot. To date they have not responded to my attorney’s letter, was to send a Claim Form for the damages; have not followed thru. They are a rip off. Proceed with CAUTION and never move without a written estimate.

UPDATE: I see Citywide Moving has replied that this is a fake review. It is NOT. I have all records and paperwork if anyone should need to inquire. I stand by all of my reviews… I used Citywide on Feb. 7, 2011 to move from Burbank to Woodland Hills. The experience was a nightmare. Upon arrival, the lead guy was very rude and bossy to me. He went on and on about how professional they were and about the care they take in moving things. I suspect that this was because the billing starts when they arrive so he was being paid to talk to me. While I was walking out of my apartment after then, I nearly stepped on a piece of fabric that they had ripped off of my new couch! I showed one of the guys and his reply was «oh». I left in my own car at the same time that they left to take my things to the new location. In spite of taking the same route at the same time, they arrived a full ½ hour after I did. I suspect that this was because they double the cost and time for driving. This information was not given to me when I made the reservation. Nor was the gas/​surcharge fee mentioned. They were extremely slow in unloading my things from the truck. Instead of taking in the boxes first since they were in front, they unloaded the boxes and left them by the truck. They then took my couch out and carried it into the parking garage, and left in uncovered on the filthy floor of the garage! After my couch was placed on the floor, they started to move other things into my apartment. In the process of this, they chipped and made dents in the wooden furniture as well as took a chunk out of the bedroom wall. When my couch was finally carried in, I saw that it had HUGE black smudges all over it in addition to the ripped off fabric. I mentioned this as well and was met with another ‘oh”. As I was coming around the corner, I saw the «oh» guy mentioning this to the guy in charge. He cocked his head to the side, held out his arms, and shrugged. Never once did they apologize. When they left I saw that one of my fabric chairs was filthy and had black garage gunk on it also. When I called Franco, the manager, he said that he would get insurance claim papers sent right out to me. It has been 16 days and still no papers. My calls go unanswered and my voicemails are unreturned. It is likely that I will have to take these people to small claims court. This is upsetting because I could have gone to Uhaul, got a couple of day laborers, and had the whole thing done with under $ 200 and within a couple of hours. Sadly, this is what I got for wanting to support a small, privately owned, American business. I would NEVER USE CITYWIDE AGAIN. I would NEVER RECOMMEND THEM to anyone unless you want to be conned, scammed, insulted, and your property seriously damaged. USE CITYWIDE AT YOUR OWN PERIL. I regret that I had any faith in them at all. Lesson learned. On to court. I will update of they respond to me or correct the matter.

Citywide was great — -at first. The guys were nice, on time, and accommodated me with a difficult moving situation, where I ended up not moving into a place after the truck had been loaded, and ended up storing my stuff at Citywide (in truck and storage space for 1 month), and moving at a later date. At the storage location, I realized they hadn’t wrapped the bed, futon etc., and asked them to do so. Since I hadn’t watched them load everything onto the truck initially, I assumed they had wrapped everything they needed to.
After they moved me into the new place, I discovered that much of what should have been wrapped with blankets, hadn’t been. Two, old and precious Japanese screens had been damaged, framed paintings had been put into one big box without any wrapping had gotten scratched, and two lamps had been broken. When I reported this to the owner, Franco, he was nice, listened, and told me his manager would come by to take a look. The manager told me the framed paintings should have been wrapped, as well as the screens, appeared genuinely sympathetic, told me it had not been my responsibility to insure that fragile items were wrapped, and said he’d report back to Franco. After never getting a call from Franco, I called him and he had the nerve to tell me that his manager said everything had been wrapped (a lie); how could his manager possibly know this anyway (and I’m sure he didn’t say it)? He then asked me how old the screens were (which were my mother’s) and whether I had receipts, and asked me whether they had been moved previously, as if the damage had occurred in previous moves. I had to tell him that some of the most precious things are old — –and also of sentimental value. He said I could file a claim, and then had the nerve to claim that I had seen that everything had been wrapped because I had gone to the storage area a few times to get clothing, etc. In utter disbelief with his claim, I told him I had not been able to see everything at all (I have a 2 bedroom and a lot of stuff) and was not inspecting. Furious, I told him this was untrue and if he wanted a bad review, fine with me. Total about face with Franco — — SO hard to find people with integrity these days.