Comfort Inn Near Old Town Pasadena

this place was the last place that had a room for my family to stay in.
Its okay, not the very best but a decent place to lay your head and not worry about anything.
The parking is dumb they have you put things in your window, we had two cars a Bmw and Prius and it was a hassle to get the second badge to place in the window.
Other then that it was a nice place to stay, the breakfast is okay mostly frozen foods nothing to extreme just like every other hotel.

Check-​in was nice until I explained to the clerk I may not need to stay the entire time. I live quite a distance away, sometimes when we go to LA to work we only need 2 to 3 days, then again, sometimes we end up staying SEVERAL days. To play it safe, I booked for 5 nights. When I asked her how many days advance notice the motel would need if I am able to leave early, she said the reservation could only be changed 24h prior to arrival. OK, I understood they have a 24h cancellation window. NO! No changes can be made to the ENTIRE reservation. I work for the Gov., so we pay in advance using our credit card, then get re-​imbursed by the Gov. I understood they put the entire amount on my card, but at most places if you have to leave earlier than planned, and give 24h notice, your card is charged for time there only.
We did end up finishing up a day early, and we all wanted to go home. Our choses were to stay the extra night, or check out knowing the Government would be paying for the entire week, not to mention the interest building on our credit cards until Uncle Sam reimburses! Can anyone say TAX DOLLARS? I didn’t even know that was LEGAL! Since a had a four hour drive, I left the evening of the day before I was to check out, and the woman at the desk said to me, «I show you as not checking out until tomorrow, we don’t change reservations.» I just accepted I (and the Government) would be charged for a night I did not sleep there.
Thankfully, I didn’t see any roaches as another reviewer stated, but it is not a place I would have walked around barefoot, or even with socks. The carpet was vacuumed, but very dirty. The bathroom smelled like they had a serious plumbing problem (the smell never went away, I bought airspray in an attempt to cover the smell), the bath tub had those round slip prevention sticky things and each circle had a black ring of dirt. I bathed at the sink the entire time. The tray the coffee pot was on had coffee stains that were (hopefully) left from the previous renter. I keep bleach wipes in my car. When I wiped the TV remote, the wipe came away grey with dirt.
When I went for walks, day or night, in both directions, the sidewalk was partially blocked by unfortunate homeless men that have to use the sidewalk as a lavatory and had to build shelter for themselves with shopping carts, tarps, and blankets. Many times there were 2 to 3 men hanging around these homeless carts, and yes, that did make me nervous.
I wish I’d taken pictures because I also intend to submit this review to my job. As Government employees we have restrictions on the amount they will pay/​night. Of the few places willing to take the allotted amount, this motel was the only one that APPEARED safe and clean on-​line.
On a positive note, I did like that they offered unopened yogurt, fruit and cereals for breakfast.
I do not hold the motel responsible for the neighborhood, that is a societal issue. I do however think that policy of charging for the entire stay is just money grubbing, and I do believe they should be held responsible for getting the plumbing fixed and cleaning the carpets.
I used my own WiFi, so I do not know if the motel’s WiFi was adequate.

Recent stay ⁴⁄₂₀₁₆. Room was updated and very clean and roomy. Check in was excellent, very good customer service. Even called our room about 10 minutes after we checked in to make sure all was okay. The bed was comfy, however, the sheets were NOT cotton, so not soft against the skin and kinda hot. Overall I would stay again.

ROACHES!!!
DO NOT BE FOOLED BY REMODELED ROOMS!
I checked in April 4 so I can be close to the state board exam location! I woke up the next morning April 5^th my bday! At 6am and see two damn roaches!!! I couldn’t inform the staff then because I had to go take my test but I didn’t capture a video and pics I was grossed out and mad i slept in filth! I don’t live with bugs at home so i livid I had them in the damn hotel! When I came back from taking my exam I went in the office let the staff know and she said she’ll have the guy look it! I’m thinking how in the heck is he going to find these roaches don’t they hid when it’s light and the roach crawled on the carpet so I’m pretty sure he’s blended in and long gone seeing I seen them at 6am and I got back from the exam at 9:30!: so the guy came to «look» my husband was like I’m pretty sure your not going to find them lol but we have pics and a video if you don’t believe us! So he leaves we check out and the lady gives her spill «I’m sorry we’re going to compensate you «I look at my check out paper I was refunded $ 7! The hotel appeared to be clean bed was hard af!!! The so called pillow top doesn’t do a thing! The staff wasn’t anything special the cleaning ladies were more friendly. They gave us A welcome bag. Breakfast is At 7 – 10 didn’t want to eat shit since they clearly have roaches! It’s a great location to the state board exam took me 8 min to to get there, room was a great price they do military and state board discount it was. The hotel is close to old town/​downtown like 10 min away because of the roaches I WILL NOT BE BACK AND WONT RECOMMEND ANY ONE STAYING HERE UNTIL THEY ARE BUG FREE! Before we left we made sure to shake our clothing to make sure we don’t bring bugs home.

Front desk was very nice, very courteous, very clear in going over info. Lots of free parking, wifi and breakfast. So all sounds great BUT when we got there, we see that the place is quite a bit run down. Wifi is slow, breakfast is, at best, frozen TV standard. I never knew bacons can come so thinly sliced! Literally like paper thin! ha. Eggs tasted like powder and so overly scrambled that it was «beady», as in literally, little beads of eggs! ha… Coffee was flat, no kick, like not enough coffee in the mix. But juice, yogurt and bread for toast was good. We skipped the pastry. Everything felt sticky. The actual hotel room was decently spacious for the price and a/​c was nice though noisy but the bathroom!!! Wow. It was the first time I’ve ever seen a toilet smack in the middle of the bathroom, leaving no standing area for the sink or the bath tub and just clearing the door! The weirdest/​poorest layout ever! Fire that architect, please! Location is not in a pretty area being right across from an auto repair shop. Overall, this particular Comfort Inn is sufficient for a night’s stay while on the road but for us, we would have to pass for any future stay.

Pretty decent place! We went on our first family vacation to Universal Studios and didn’t feel like paying 300 $ a night for a hotel right by the park. The comfort inn was nice, the rooms looked clean and there was a mini fridge and microwave, free wifi. We have 2 kids and they comfortable, so that is a plus. The price was affordable and it’s only 15 or 20 minutes from Hollywood and Universal Studios.

Ewww! Decided on this place because of the «positive «reviews. That was a mistake. This place was so dirty! It seriously looked like it hadn’t been cleaned in a LONG time. We ended up leaving.

I was very pleasantly surprised. Nayely checked me in and was extremely gracious and helpful. I especially appreciated the call she made to check up on me and make sure everything was fine. She also gave me a bag of water and snacks. The bed was comfy, I had more than one style of pillow to choose from, and a great flat screen TV. Because this is a motel, I suggest you get to bed early, so the people checking out don’t wake you up. But if that happens, there’s a Starbucks a half a block away. It doesn’t get much better. I look forward to staying there again.

I’ve stayed there once before and it is a basic motel located in a good area but otherwise just solid, nothing special about it. Big tv but thin towels and only one small window. However, their prepay policy is usurious and unfair. I thought about staying there 5 nights for business and my business would prepay the whole amount within 24 hours after I make a reservation. My business manager was ready to cut a check and mail it to them that day. However when I called they explained there was no alternative to me prepaying the entire amount for the entire stay on my credit card. They said I had to do this and then I would be reimbursed when the check comes. Since this is exactly what I was trying to avoid, I said no thanks. I am surprised a crappy budget hotel has such a strict policy. I was trying to save a little money for my business but I guess I will go back to the Westin Pasadena where they don’t have such a ridiculous policy. Also, they have lost my business permanently and I travel there frequently and they could have made a lot of $$$ off of me if they had reasonable policies. If this is such a busy period surely they could use my credit card as guarantee to hold the room without making me pay the whole thing in advance just as my business is about to pay the whole thing. Surely if it is such a busy time and I canceled a day ahead they would be easily able to fill the room. Greed has trumped common sense and good customer relations

Just stayed for 1 night at the Comfort Inn. I’ve stayed at the worst motels across America, and 5 star hotels all over the world. (traveled on tour since I was a kid) this was, hands down, the BEST service I’ve ever received. I’ve had phony, I’m better than you, just fine service at incredibly nice hotels. Not here. They really are fantastic.
Emily went out of her way and genuinely made this the best service ever! Best and sweetest service ever.
We told her we were filming a small thing in Pasadena that evening and needed a quiet room to rehearse in. She gave us the perfect room and asked multiple times if that would work for us and was willing to switch it.
We needed to check in early which was vital. No problem!
The only thing was when we pulled up to the outside, we were a little scared. Outside it looks a bit low key. We were wrong. The area is great, quaint, and completely safe.
PROS:
When we walked in, we were happily surprised. Room was spotless and clean. Smelled fresh. Bed was crazy comfortable. Great lighting, plenty of mirrors. Bathroom was a bit small but it didn’t bother us at all. Great shower! Air got Cold. Heater got hot. Fridge, microwave. Brand new TV with full cable DIRECTTV 300+ channels. Plenty of parking. Free wifi that worked well.
Thank you Emily for making this a perfect overnight stay!!! Easily in the top 3 hotel experiences I’ve ever had, and that’s right next to the best of the best. :)

After seeing all the restaurants that my cousin has visited in Glendale/​Pasadena area, I decided to take my family on a short vacation to recharge. Since I didn’t want to spend much on hotel for such a short vacation, I settled on this place after reading multiple reviews on Unilocal.The location is quite nice since it’s located pretty close to the freeway. All the places that we wanted to go, was only a short drive away. When I checked in around 3:30pm, I asked if I can get a room in the 2^nd floor and the concierge was happy to help me out (even though I had to wait 30 minutes for the room to be ready). While we were waiting in the lobby, the concierge turned on the tv for us, which is really nice of her. When our room was finally ready, we immediately went to our room and everything was quite clean. However, there was a weird smell to the room… must be the cleaning solution. Good thing, I have a habit of bringing lysol spray with me, which I used to spray everywhere. The room was also a little stuffy and the refrigerator was off. Since the weather was around 90 degrees, we blasted the A/​C and turned on the refrigerator. It took a while for the refrigerator to cool. At first, we thought it was broken, but ended up unplugging it and using another outlet instead. After this, we left the hotel and went out. By the time we came back, the A/​C and the refrigerator was cool. What we didn’t like about the place was the beds and the bathroom. The beds were a little too firm for me which gave me a backache and the bathroom was really, really small. The toilet was positioned right next to the wall and when we sat, our thighs were touching the toilet paper. Even though we stayed for 2 nights, we decided not to get housekeeping the next day since we had everything we needed and whenever we see a housekeeper, they were smiling and said «hi» to us. Parking may be hard to find if you come back late but there’s always street parking. The free wifi was a pro… if you can get it to work. The tv had all of the channels that we get at home so that was a pro too. We only had breakfast here once (limited selections) but it was enough for a light meal before we head back home.

DISCOMFORT INN — should be the name of this hotel. It was a nightmare, discomfort, dirty room with cockroach and flies. I do not wish for anybody to stay in this place or you will definitely regret it.
In addition, the hotel staff could not resolve customer problems to our satisfaction. We were given a ground floor room with handicap equipped bathroom. This was OK because we were staying for only one night and would check out before 9AM to attend a funeral service nearby. The staff was also aware that we booked with them because of their location. The problem was that around 2:00 am, very noisy people checked in and were given the room directly above us. My wife and I were awakened by the sound of very heavy footsteps –actually stomping sounds above us. They even dropped something heavy on the floor which made a big thud. Despite several calls to the front desk, the staff seemed powerless or unwilling to make the people above quiet down. We continued to hear heavy footsteps while they paced back and forth. Instead of making them quiet down or moving them to another room, staff said that we should move. It was 2am and we were in our PJs and were awakened and disturbed by the stomping from above. My wife and I said that it was unacceptable for us to move because we were already settled in our room right next to our relatives room. Besides the extreme inconvenience, we did not want to leave our personal belongings in the middle of the night in this room and sleep somewhere else!!! Why should we move out of our room? We did not do anything wrong! We just needed our rest and sleep.
The proper solution would have been a courteous explanation to the people upstairs, who just checked in, that there are seniors in the handicapped room below who were awakened and extremely disturbed because of noise from above. Then offer to move them to another room.
The bottom line was the staff did not resolve the problem in the most efficient and professional way, therefore we were unable to get back to a restful sleep. Staff made it seem like we were wrong for not moving at 2am in the morning and did not even offer any apology for our bad experience and discomfort.
Their own website advertising states that we should feel ‘refreshed’ after stay at the Comfort Inn. We definitely did not feel refreshed. Instead, we had broken and disturbed sleep and were worn down and tired in the morning. Staff and management say this is our fault for not moving to another room at 2am. Management refused to credit us for the night, and offered a 20% discount instead. We are dissatisfied with the inability and unwillingness of staff and management to address and resolve customer request for satisfactory stay.
There is definitely a established pattern of unresolved complaints at this Comfort Inn. See all the other one star reviews. They accepted our payment when we checked in, but refuse to credit us when they failed to solve the noise issue from the room above ours. THIS IS THE BIGGEST REGRET — we will never recommend or stay in this hotel ever again.
This particular Comfort inn is a disgrace not only to seniors, handicapped people or any one else for that matter. No one should be treated the way we were.
We call this DISCOMFORT & NIGHTMARE INN.

Every year, in the spring (the exact worst time to do it), the owners of this place absolutely butcher the trees along the boulevard so that their sign can be visible. Every year, they lie and say that it was the city that butchered the trees, however, to trim trees in LA, one has to have a permit and there is no permit on file. This business is breaking the law and acting against the desire of the community in which they do business, then lying about it to cover it up. Do not stay here, especially if you like trees, leaves, or to be in the shade in the summer.

Definitely a motel. My room smelled like left over Chinese food and certainly was in need of a remodel. Seems like a flashback to 1985. They’re also jerks about the cancellation policy.

I stayed here after having surgery as the hospital didn’t require an overnight stay. I was nervous because I wouldn’t be feeling great during recovery and that made it all the more vital I pick a great hotel.
*sigh of relief* Everything was PERFECT. Very very clean rooms, polite staff, affordable rate, continental breakfast, FREE PARKING & WIFI. I was thrilled. This hotel lives up to its reviews.

In 100% full disclosure I will readily admit I am a «Hotel Snob»
Not mean or snooty, just learned the ropes & know what to ask for & look for.
Being on tour in 2008 and spending 250+ nights on the road in 40 states, you learn a lot!
Especially to ask questions about what you see on a hotels website –webpage .
As photographs & actual accommodations can sometimes be miles apart.
So after looking, searching, reading Unilocal reviews, I felt fairly confident, but still called the local hotel property to speak to a staff member, she was polite-​kind & shared that the property was flipped & had a floor to ceiling makeover in the spring of 2015. Perfect.
Went back to the choice hotels web site, booked 5 nights
First night $ 86 + tax
Next 3 nights $ 84 plus tax total bill including tax $ 377
Booked the AAA-​Aarp rate.
Our stay was excellent, I asked Nayely who checked me in for 3 things
1. a 2^nd floor room
2. far from the stairs
3. and a quiet room if possible
She pulled out the map & chose #216
as it was halfway between both stairwells, close to the breakfast nook, but far enough away from the pool to avoid potential noise.
also rooms 211 – 217 are blocked from road noise on Colorado due to the J– shape of the property
** great tip Nayely
The lobby is clean updated, plus free copies daily of USA Today ($ 2 savings)
After the breakfast session, coffee was always fresh & available in the lobby.
We used the pool & hot tub every day, and it was clean and comfy, plus the desk had plenty of pool towels
The room oh the room, the bride remarked it was the best hotel bed ever!
Nice & very firm king sized bed, with 2 – 3 soft-​firm pillow options
Mini fridge & microwave
TV was a flat screen seemed to be a 36, plus they had direct tv as there satellite source
Breakfast was far more than continental
Daily they had eggs scrambled discs, sausage links, hash browns & the waffle maker
3 cereals
yogurt — bananas– oranges –oatmeal & hard boiled eggs
breads-​muffins –danish
coffee & 2 juices & 2 milks.
Elsa the breakfast attendant was always stocking, cleaning & fetching what ever needed to be done.
Such a super convenient location for freeway access and for walking distance to 10 – 12 good quality restaurants + 10% off with your room key
parking was also FREE & ABUNDANT which helped & supreised both of our daughters who live in Pasadena & Alhambra
Our stay was absolutely perfect.

What a great place to stay in this area.
Lots of safe, free parking, the pool is very well maintained, and the breakfast was free and tasty, with lots of choice.
Staff is helpful and knows the area, and the room I was was perfectly clean.
For a little more than $ 100 a night, this place is very, very good.
Enjoy!

Really dissapointed with our stay here. The room was adequate other than immediate plumbing issues and hairs on our «clean» towels. Unfortunately the staff treats smokers like second class citizens. While I get that people dont want to smell smoke, hitting up the parking lot is far enough in my opinion its not like this is a classy hotel. They gave us a few «friendly reminders» that we need to go out to the street to smoke. Really? Also I didnt know there would be a creepy connecting door to the next room. Got to hear people yelling in another language all night long and things slamming around. Checked in healthy and left two days later with the flu, can’t say where I got it but if the bed was as clean as our towels I’d say thats a clue.

Clean rooms, breakfast was good: had eggs and sausage, along with waffle maker and the usual good selection of continental breakfast items.
Did not have a chance to go to the pool. Front desk gal was great.

Stayed at the Comfort Inn last week. I was pleasantly surprised by this venue. The rooms are standard, but nice and clean. Towels are thin and kind scratchy. But your room comes with a mini fridge and other nice amenities.
One thing I liked was there was a notecard at the sink that said (and I’m paraphrasing), «Oops! Forget something? Please let us know if you forgot a toiletry and we will happily replace it.» I thought it was a nice gesture because you invariably forget something.
Lastly, they offer a continental breakfast. I know, I know – when you think of continental breakfasts you don’t necessarily envision something great. We’ve all had that ONE experience. Anyway, I was expecting something similar but boy was our wrong. They offered hot eggs, and hash browns. Bread for toast, bagels, donuts and pastures. Fresh fruit, yogurt, and cereal. Coffee and Oj. Now I’m not saying this is the best quality breakfast I’ve ever had – simply Saying that it was better than expected. One thing to keep in mind is that you need a key card to enter, it’s served only during «breakfast» hours, and food CANNOT be taken to go. There are tables to eat inside the «kitchen» and that’s where you can grub. They regularly come into to monitor and keep the place clean.
Solid experience overall.