Cusp

Located at the Westfield Century City Mall, close by Bloomingdale’s and by Lenscrafters.
Cusp is a boutique store owned my Neiman Marcus. In an attempt to appeal to a younger crowd (women) with lower prices than Neiman Marcus stores, Cusp provides a unique and affordable shopping experience. So on my most recent visit to this mall, I was looking forward to checking this store out since I have never been to one but do shop at Neiman Marcus.
I am a little conflicted to give this store anything higher than a 3 star rating, although I did like this store in general. Upon entering, I liked the nice fun décor in the store. The store displays looked nice and I especially liked the back of the store where the sales items could be found (for a really affordable price for shoes/​sandals, handbags and clothing. But as I passed by the cashier desk, the two employees working were much more interested in talking to themselves than greeting customers coming into the store or those looking for help (or to be rung up).
I actually had a question for the employees but was ignored, as I just stood at the cash register. I was actually right in front of one of the employees and I am pretty sure she saw me but just blatantly ignored me and kept on talking to the male employee. The male employee did look towards me but also kept on talking.
So with that, I just walked out. Honestly, because of that experience, this store should probably get a lower rating, but the clothing and the prices (especially in the back of the store) is worth coming for and so a 3 star review is fair (or at least generous).

This store is the best store in the mall. I love the sales people to the merchandise. I always go to this store whenever I am at this mall and since I live so close it is often. I heard they might be closing and I am sad.

I just found the app for cusp on Facebook and the prices seem to good to be true. Are the purses on their website real or knock offs?

I have a couple things to mention about this store — mostly about the staff.
On multiple occasions, there’s this one girl who’s helped me buy a few dresses and jackets and she’s the reason I stopped shopping at this location.
Not only does her breath reek of decay but she lies to your face in hopes to make a sale. I think her name is Amber avoid her at all costs if you want someone who will tell you the truth.

I love this store! Its all (and only) for us ladies!
The buyers are great at selecting for this store! Its not cheap or overly expensive, but you get so many designers in one place with some great occasional sales.
The service is excellent. They will help you pick out items and guide you through their store. They have great picks from a variety of prices… Free People, Alice & Olivia, Maison Scotch, Rag and Bone, DVF, Parker, and much more. They carry clothing, shoes, handbags accessories, and a few other items.
Its a great place to shop because their buyers have selected certain items from a variety of great designers and have targeted a young career oriented but fashion forward girl. It takes me less time to go through Cusp by Neimans than if were to go to Nordstroms, Bloomingdales, or Neimans. Its stocked with the right amount of clothing and selections for variety without being overwhelming.
I wish they had one in Las Vegas. hint hint!

They have a wide selection with great designer names. It’s pricey so I can’t afford it as my everyday life style but when I’m searching for a great birthday, holiday, or other special occasion dress– this is place is my savior. The girls are super helpful and not overbearing. But when I’m shopping there, I want attention and I want to feel like I’m shopping with my best friends. They come through and don’t just say that every single thing you put on is a «must have». I can’t wait to shop here on the regular!

I brave the nasty Century City parking lot to get to this place. They carry the best labels ie Alice + Olivia, Bailey, Joie, Free People, and Rebecca Minkoff. I’ve also seen the cutest Marc by Marc Jacobs bags that aren’t at Nordstrom or Bloomies.
Fine, this place is pricey but they do have some sale stuff in the back. Also, they gave me a deal on an Alice and Olivia dress that I saw on their website for less.

This is one of my favorite stores in town. A great selection of dresses, tops and bottoms, the styles are great. Cusp is usually my first stop for birthday presents for dear friends as well. They always carry the latest trends, so if you are a fashionista, you’d like this place.
The prices are definitely on the higher end but so are the brands they carry.
Service can be temperamental. It is very obvious on every visit that I’ve been there so far, that the staff assess whether you are a worthy customer, it seems. If they don’t think so, they won’t really help you. When trying to return things, it gets a bit difficult as well. The staff is a bit slow, and confused it seems.
So, if you are a self sufficient shopper, and don’t need to return things ever, you can enjoy shopping at Cusp. But beware of the staff… and your sanity.

I’ve been wanting to go in here for a while, but never really was caught by anything in the windows. Same went for this trip in but I figured, it’s on my way out, might as well peek in. Well, it’s definitely not my style. So much gaudy sparkle on crap or the aztec print. I hope the season of the santa fe print leaves us soon. What a mistake, yuck.
No sales people acknowledged us or were within view. I don’t know how they do sales. Tacky clothes and bad service? Eh, I guess some people like tacky.

Items are great. Service is horrible. The salesgirls are dumb as wood. And the manager leaves for HOURS at a time. Whenever you ask the sales girls a question, they make you wait for 45 mins before they finally call the manager on the cell phone. Twice, I waited… and was still not helped.
Sales girl told me she would order an item for me from another store. I asked her, THREE TIMES, are you sure you can order it. Manager arrived and confirmed the item no longer is available. 1.5hours later, and I’m back to square one. She outright lied and manager stated «she didn’t lie. she was unaware»
Store isn’t cheap. You pay a premium for premium service.

I LOVE the selection of dresses here. Definitely a fun store to play dress up in! PLUS it’s great that I can shop online but return in the store if something doesn’t fit right. GREAT extension of neimans…

If you’re like me and surrounding yourself with beautiful materialistic things brings some sort of joy to your life… then you have to come to Cusp. If I was a super rich housewife, this is probably one of the places where I would go on a shopping spree. As a subdivision of Neiman Marcus, Cusp offers very stylish and expensive clothing for that fashionista with a few extra dollars in her wallet… or with a sugar daddy haha. Just kidding! But there’s no doubt that shopping here will lead to a steep hole in your wallet.
They carry a moderate selection of handbags like Tory Burch, Rebecca Minkoff and MBMJ. They have a decent selection of shoes from sandals to boots to pumps. Lots of cute dresses with brands like Rebecca Taylor, Rachel Zoe, Alice & Olivia, Elizabeth & James… They sell great accessories like clutches, makeup bags, jewelry and Essie nail polish. No doubt that this is the place to splurge if you’re into fashionable brand name clothing and accessories!
The girls who work here are pretty stand off –ish… I feel like there isn’t much customer service unless you are definitely committed to buying something. I’ve shopped in here many times where nobody has approached me or barely said a word to me. Nonetheless, I still love coming into this store because it makes for a great window shopping experience!
They have a moderate sized sale section in the back so be sure to check that out :)

I was treated poorly the second I walked in and said I had a large return. It’s like you can buy our stuff but don’t dare and try and return it because they do not stick to their policy. The thing I was most annoyed about is that they returned everything but the two most expensive items which I believe was a commission based ploy.
They were nice when I was buying but not when I was returning. I have a right to return items according to their policy. I will not be returning to this store. Ps for all you girls that love the store Bloomingdales next door has almost all of the same stuff and they always have sales and discounts! Plus better customer service!

Love this store. Never been snubbed by a sales gal, always helpful, and have bought things here that are just… beautiful :) I exprect the prices to be a bit steep but hello, this is CUSP by Neiman Marcus! It’s like my little indulgence~

I LOVE THIS STORE!!! If you can imagine a place with the best of LA and New York city girl fashion, this is it. The visual merchandising is stunning and selection even better. Like another reviewer mentioned, this store always has xs and 0 sizes. Everything is gorgeous in the store and it’s hard to walk away with nothing in hand.
The sales rack is updated constantly so don’t be daunted by the store front items. Sales associates are super friendly and approachable. It’s like Neiman Marcus’s little princess sister’s closet. Everything I’ve bought at this place, people bombard me with compliments on and ask where I got it.
If you’re fashionable and love in-​trend clothing, Cusp is a must-​see. Their website is okay, but I always enjoy in-​store trips and purchase there rather than online.

I LOVE THIS PLACE. I personally rarely can actually afford anything full price, but just browsing and hanging out makes me happy. Gives me a little fashion boost, a little cliff notes on the season’s trends…
And you never know, I sometimes luck out in the sale section in the back.

When I’m at school and far far away from the mecca of shopping (South Coast Plaza), I like to come here. They have all my favorite brands and never seem to run out of XS or size 0s! Definitely a plus considering these sizes always run out at all the other places I like to shop at in LA.
DO NOT COME HERE IF YOU ARE AN IMPULSIVE SHOPPER. Don’t tell me I didn’t warn you. I recently came here after I had studied for finals for 3 days straight. I was running on about six hours of sleep and had way too much caffeine in my system. Probably not the best state of mind to be anywhere near cute clothes. After having a grand olé experience at Bloomingdales I figured I’d just pop in and «look» at some things. big mistake!!! needless to say I walked out with a dress and ALMOST (thank god I drew the line) walked out with a $ 400 pair of shoes. the amazing staff makes it SO hard for me to say no. they are helpful but not to the point where they’re hounding you. Even on a day when I’m not a zombie, walking out of here without something super cute is incredibly hard. I actually think my record of walking out of this store empty handed is zero.
Make sure you work with Stephany when you come into the store. She is such a sweetheart!

The décor in this store reminds me somewhat of how Planet Funk _​used_​to look way back when… OK, it wasn’t really THAT long ago, but it was definitely more than 5 years.
Agree with Madeline C — in terms of the brands they carry, Cusp reminds me of a Barneys Co-​Op, but with a splash of NM Contemporary. They seemed to have quite a few Manolos, Louboutins, LAMB and Sam Edelman shoes. I did happen to find a great Velvet long-​sleeved tee on sale in the back… alas, all the jeans I was interested in (yes, I am a denimaholic) were not my size. :P
I’m a fan, good job, Cusp… I’ll be back.

This store houses everything that a young 20-​something would love to wear, but almost can’t afford. I love their selection of Marc/​Phillip Lim clothes! As previously mentioned, they’re very Barneys-​esque, which is probably why I love them so much. Prices vary– you’ll see lower-​end Harajuku Lovers tees on one side and a random Chanel 2.55 draped over a stack of Rock n Republics. I wish they carried Rag & Bone!
Another star for the occasional selection of awesome doggie gifts!
Watch for sales! When they clear out old-​season stuff they go for dirt cheap and you can snag some amazing Alexander Wang dresses for a third of the price.
The sales representatives here are all very nice and fashion-​forward, not pushy at all. They often have events at the store especially for loyal shoppers listed on their blog (
). Some are 21+ and include free bubbly, fashion previews and exclusive deals =) Definitely a great boutique with a great selection.

If you love the Contemporary department at Neiman Marcus as much as I do, then you will be excited to know that NM has opened three boutiques around the nation specifically for its Contemporary shoppers called Cusp!
When I visited this location at the Westfield Shopping Center in Century City, I actually had no idea of its affiliation with NM. It isn’t branded with the NM name like Barney’s CO-​OP stores. At first, I was just drawn to the storefront displays with DVF dresses that I love so much. The large store carries shoes, handbags, jewelry, beauty products, gifts and collections from 3.1 Philip Lim, Alice + Olivia, Marc by Marc Jacobs, Nanette Lapore, Catherine Malandrino, Rebecca Taylor, Ella Moss, T-​Bags, Milly, Velvet, Tory Burch… pretty much all of my favorite contemporary designers.
The hip shop also hosts great events, like after work nail and makeup parties featuring Chanel cosmetics. You can also sign up online to become a Cusp «It» Girl to get invites to their private after hours shopping experiences.
An added plus, you can use your Neiman’s card here!