Dr. Augusto Rojas MD

I had a cosmetic procedure in July of 2015 and Jan 2016 he just has NO patient bedside manners!!! he will not listen to your needs or give you the time needed. He walks out of the room and doesn’t come back, leaves you with unanswered questions. Then the nurses tell you «Oh, he’s with another patient now» when I wasn’t done with him and still had questions. He will see you in the exam room with the door open!!! He is not able to perform even lipo even though I did point it out he still did not correct it! His job is to leave his patients symmetrically even! Staff is really nice but can use better structure and the clinic itself can use a major makeover! The second procedure, I actually felt the tugging and pulling… it was EXTREMELY PAINFUL and yet he did not numb me more… I wanted to run out of their!

Very unprofessional staff! «Dr.» Rojas is a bald old man walking around doing absolutely nothing but talking to a blonde lady whom i think is his wife. PLEASE FIND SOMEWHERE ELSE TO GO.
Save yourself the trouble…
I gave 1 star only because i had to, otherwise, by far the worst customer service imaginable.

The doctors wife Grace is the only one who is professional and she will take her time and talk to you in a personal way. The rest of the office is unorganized. I went there originally for botox and filler. The botox worked great but I wasnt that happy with the filler result so I went back and paid more to get a more symetrical result. Dr rojas tells me that I shouldn’t expect symetry… and that just threw me so that told me I should find a doctor with an artists eye.
So I never got filler from him again. I mean this is my face. Any woman going to do this will expect symetry thats why they get filler.
I went back recently to get botox something simple, it should last 4 months but I was back in the office after 1 month and I paid $ 350 for 30 units the month before. I told them that I was there last month and had 30 units and very little result, the doctor agrees to give me 10 units free but not without allot of greif and then he says I should not expect results with his treatments! He really just doesnt give a ***t about his clients. And he tells me this with a smug d**k face. Wont be going back.

Doctor Rojas is a nice and competent doctor but despite being told by three people in his office that I wouldn’t have to pay for a consultation on previous blood work they still charged my insurance. 3 months later my prescription needs a renewal and the Dr. Rojas has still not renewed it, zero communication with the pharmacy or myself. His office is a big fail.

Love this clinic beautiful and clean facility, friendly staff, doctor answered all my questions and took his time. defently recommend him, i will be coming back again.

So first off they canceled my appointment three times because the doctor needed to be in surgery. I later found out this is because he is also a plastic surgeon. That should have been a red flag. So then I finally went to see him. I waited a half an hour past my appointment time. I went into the office and after one blood pressure reading decided to write me a prescription for blood pressure medication. This is not good! Your blood pressure should be read several times the same time of day to make sure you consistently have high blood pressure.
Dr. Rojas himself was nice but not a very professional doctor. He told me to lose weight which I agreed with him. But when I told him I take Adderall for ADD he suggested that I double the dosage to help me lose weight. This was not professional at all! You should never be told to increase medication for something it wasn’t intended for, going against the directions of the doctor who originally prescribed it.
Afterwards he left, to go to surgery (of course). But I assumed he would write the prescription. I had my blood drawn and then I went to pay. They told me the Doctor had not written any prescription and wouldn’t be out of surgery till later. Though they offered me diet pills if I wanted to purchase them. That’s what you get when you see a doctor whose focus is a plastic surgery not general health. I paid which was a clumsy process and the two people working were incredibly disorganized.
I came back a second time to get my blood results already intending to switch doctors. I waited another 45 minutes. Once I saw the doctor he said the results were inconclusive and wanted to do another blood test to check something different. Why did he not check them both in one test instead of try to charge me again for a new blood test? They also told me they could not check for HIV which I wanted to do anyway and now know that is untrue. I told them I didn’t want another blood test. So I went to pay. They told me they think I was overcharged last time because they didn’t think my deductible had been paid off. So told me I didn’t need to worry about it.
I switched to a different doctor who I like much better. But of course I get a bill from Dr. Rojas in the mail for my copay. I was like whatever and tried to pay over the phone. It took me three days of being transferred around to finally get someone who could allow me to pay the bill. Then I asked if they could check into whether they actually owed me for overpaying last time. They didn’t know how to check into that. So I just payed my money hoping to never hear from them again.
This place is super unorganized with doctors who I feel are just practicing general health to make money in between plastic surgeries. If you want a practice that cares and knows how to handle patients, go somewhere else!