Eleven 950

This review is on our apartment tour. We made an appointment to see the apartments at 11:30. We arrived at 11:25, and got no response from the leasing office via intercom. We tried again at 11:30, and again at 11:40. Finally we called the central office. They confirmed that we indeed booked a tour from 11:30−12 and that’s all they could do for us. They asked us to continue waiting or come back another day. Turns out, the leasing manager was behind on schedule, and he didn’t get done until 11:50 to let us in. That’s very poor hospitality. I understand sometimes people arrive late and you get behind on schedule, but the least you can do when you see us standing outside the building in the sun, is to inform us on an ETA and let us wait inside.
The apartments here seem nice enough to rent themselves, that’s maybe why the leasing manager is so cold. But you are not earning my business here with that kind of service.

Apartment Management followed up with me after my Unilocal review to address the situation and promptly mailed me our security deposit.
It seems like there was a disconnect between the on-​site apartment management that I had been emailing, calling, talking in-​person to, etc, because the date they committed to giving the security deposit by had past, and what the upper management actually had committed to. If they shored up that communication I don’t think this would have been an issue, and they have told me they plan on following up on this incident, hence I’m improving my review based on the action they took from two to three stars.

They have started doing short term leases through a third party so there is always someone moving in or out every weekend. Also, we had a package delivered to the office… we got home about 15 min after the office closed, we could SEE someone in the office and when we knocked they ignored us and eventually shut the blinds on us… and they Never notify us when they get a package for us… last time i checked, their «app was down» but it is a bit ridiculous.
Edit: they have started sending us notifications about our packages

I lived there for 2 years, and was wonderful. Was a great experience for me. Shirley Gaynor the property manager is THE best property manager I’ve ever had. From day one she went out of her way to make every part of my stay relaxing, enjoyable, and problem-​free. Great place to live, and if I could take Shirley away with me to my next place, I totally would :)!

EXTORTIONISTS!!! YOU’LL NEVER GET YOUR SECURITY DEPOSIT BACK NO MATTER WHAT!!!
I lived here for one year and I want to warn you that this building, specifically the leasing agent Shirley Gaynor, are all extortionists and disgusting, soulless human beings. Upon move out, my roommate and I were concerned over the state of the apartment so we asked Shirley (on three separate occasions) if we should hire our own cleaning service to make sure we returned the apartment in the same state we received it in. On three separate occasions Shirley ORDERED us to not hire a cleaning service. Our carpet was a bit dirty, but she said that the carpet gets replaced every year, so no need to clean that. They would cover all cleaning charges as standard move out procedure and that we should leave the apartment as is and would not be charged. This was not the case.
After moving out, Shirley seized our security deposit and for the past 6 months has ignored our calls and emails in attempt to get it back. The one time we confronted her in person, she claimed never to have directed us to leave the apartment un cleaned, and told us that even though the carpet was always going to be thrown out and replaced with a new carpet, that she was taking all of our security deposit… To cover the cost of the damage to the carpet. The carpet she admits is being thrown in the garbage regardless of it’s state. Typing this out, it almost seems unrealistic but that just shows how insane Shirley is.
After repeated attempts to contact her through a lawyer, we’re now involved in a lawsuit with the building. Please do yourself a favor and don’t make the same mistake that I did.
In addition, my bank once made a mistake and overpaid my rent. Shirley dodged my calls for 6 months until I could get a hold of her (they’re never in the office) at which point she promised to return my money. Still haven’t seen it.
STAY AWAY. Overpriced, guaranteed to have money stolen from you, and not worth the trouble

Shirley and Debbie in management office are super! They were so helpful at setting up the place and getting me situated. Wonderful staff that treats residents with care!

I’ve been living at Eleven950 for two years, and know without a doubt that this is the best apartment community on the westside.
It starts with Deb, Shirley, and Omar, who go out of their way to make sure the living experience here is not frustrating in the least. Something needs fixing (extremely rare)? It gets fixed. Have ideas for a fun event for the community? They enjoy making it happen.
The next best thing is the community of people living here: friendly and many are entrepreneurial and/​or creative. I’m often surprised how many good conversations I end up having with other residents on a weekly basis.
Thirdly, the apartments are comfortable and anointed with luxurious details.
Finally, the amenities are fantastic with a relaxing clubhouse with free Starbucks coffee, poolside cabanas, jacuzzi, sauna, and great gas grills, making it a great place to bring friends and co-​workers to hangout.

Recently moved in and the cleanliness of the units, amazing pool/​gym/​sauna really make this complex one of a kind.
Pet friendly as well as people friendly. Everyone from maintenance to the leasing agents to the actual tenants have smiles on their faces and make you feel right at home!

Living at Eleven950 Apartments is like living at a resort (an expensive one!) but I love it. Love having a very nice gym, pool/​spa with cabana like chaise lounges, dog park and clubhouse. It’s safe, clean and all my neighbors and the staff are very friendly! If you can afford the rent I recommend living here!