FedEx Office Print & Ship Center

Terrible service. They don’t have a clue how to talk to customers, especially the older woman who works there. Very unhelpful.

The older lady who works here is clueless about binding, she needed 3 hours to do a simple task that literally took 5 minutes for the other workers to do. She said the job would take 3 hours so I walked over to the Fig location and got it done in 10 minutes. The younger man who works here is much more efficient, so you just got to be strategic about when you go. But overall, this place sucks except for the convenient location.

Unfriendly customer service! The sales assistant made SEVEN mistakes in rewriting one address from a sheet I gave her, and when I pointed them out and even circled her mistakes for her, she told me «I don’t understand what you want» with an attitude. I’m never coming back.

Worst service ever! The employees are neither polite nor helpful! If you want to print something from your email you have to pay to open the email on the computer (which is already absurd), and their connection is super slow! I had to print files on tabloid format and it came out letter. When I asked why it came out wrong the employee said that the printer doesn’t print in the tabloit format, which was never cleared out. I had to login again and print it in other printer. she said that she would give me credit back but my card was charged again. Terrible service, lack of consideration, expensive. This place is not up to the level of USC students’ needs.

The manager, Claudia does not care about helping customers. She scolded me for «having the wrong format» when she herself did not understand how to properly format a PDF. She then yelled at me for changing my mind about printing single vs. double sided. 2 hours later, I got a call on my cell phone demanding that I drive back to the copy center to help her understand the format of the printing. When I could not do that, she scolded me again for giving her bad directions. When I told her to cancel my order she rejoiced.
Claudia should be FIRED.

Bottom line at the top: they’ve really improved, give them a shot. 999x better than the atrocious location on Fig.
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Came here to have a report spiral bound and I got it down in two seconds! They are really accommodating on crazy project days and hustle to help you get on your way and turn in your stuff. Wooot :)

Bad customer service. I don’t care that the employees are unfriendly, but it’s the fact that they can’t do their job right that makes me upset. Make sure that you aren’t being overcharged when coming here. I wanted to send a document with overnight delivery and the woman charged $ 30. THE HELL? So I pretended to leave and came back a few minutes later so that I could ask the other employee. She gave a more reasonable price of $ 10. Ugh, I almost got cheated $ 20.
+1 for the convenience that it’s in the USC bookstore, but otherwise I would’ve given it one star.
TIP: For shipping packages, they require that the items inside do not move around or else it’s a $ 3.99 stuffing fee.

Worst service ever! There is no customers in the store, the lady still let me wait for 10 minutes, she said there is something pumped up before I came in… She looks so mad about me and I even don’t know why! Won’t go there another time.

I don’t think I’ve ever encountered a worse shipping store — that’s including the US Postal Service. Service is SO slow that it takes longer for someone to help you here, even when there are all of 2 people in the shop, than it does for your letter or package to get to it’s destination. As if that’s not enough (and it definitely should be — you’re at Fedex because you want fast service, fast delivery), once you actually get someone to help you, they treat you as if you’ve somehow intruded on their life, insulted them, and are now asking for a life saving favor. It’s like they WANT to be slow, even when they have the capacity to be fast.
I go here because it’s physically on campus, and I had ONE good experience out of dozens. I don’t see the lone good employee around anymore — maybe she got fired by the manager (who is a shining example of everything your customer relations professor told you NOT to do) for being too friendly and helpful. Save yourself some time/​stress and go anywhere else in the city.