Fromex One Hour Photo Systems

Beyond rude. Didn’t have my pictures ready on time and told me that I had an «attitude» about it. Good thing they’re closing down permanently.

I would never go there again for anything. Be careful if you shop there. About one year ago I paid $ 29 for what they represented to be a 2013 calendar. When I got home I realize that it was actually a 2012 calendar with only a few months of 2013 included. I returned to the store and they did not have any 2013 calendars so they guy gave me a card showing a store credit of $ 29. I was in the neighborhood today and took in the card showing the credit and gave it to the man behind the counter and explained the circumstances. He said the date of the credit was too old and he tore up the card and said «nice try» as if I was trying to obtain something I was not entitled to obtain! I was too shocked by his rudeness to say anything. When my husband, a lawyer, called him and asked to speak with the manager he claimed to be the manager and when my husband asked to speak to the owner he claimed to be the owner. When my husband asked him his name he would not answer. So, his business got $ 29 from me by misrepresenting it was a 2013 calendar and then claimed my credit had expired when I sought to use it although the credit I got in writing had no expiration date.

On Wednesday, November 13, at 10:00am I took a disposable camera in to the Fromex store on San Vicente Blvd. in Brentwood… as I entered the store my cell phone rang and I answered it… the salesperson in the store immediately jumped all over me about turning my cell phone off due to some recording that was taking place in the store… I immediately told the person on the phone that I would call them back and hung up… I then began dealing with the salesperson about getting my pictures developed… he seemed to have a chip on his shoulder and had a very bad attitude… I asked a couple of times why I couldn’t talk on my phone and what was being recorded… he told me it was none of my business… I said if I am here and being recorded I thought it was my business… he said it wasn’t and clearly was not going to tell me… I needed the photos so I continued to deal with him although he was acting extremely rude… he asked me to fill in my name and phone number on the form on the envelope that the camera was going in… I did and he then informed me that I had to pay for the complete fee upfront and I complied with that… he gave me the claim check and the cash register receipt and said that the photos would be ready on Saturday… no specific time, just Saturday… I asked him if he had a stapler to staple the claim check and receipt together and he said he did not have a stapler and perhaps I might find one at home… the whole encounter was extremely strange in fact I thought there might me a crew outside waiting for me to sign a release form for some TV show on dissing people in public… it was all too odd.
On Saturday, November 16 I went back to the Fromex store in Brentwood again at 10:00am to pick up my photos… the original sales person was not there and a personable black man was there… I showed him my claim check and receipt and gave him my name and after some searching he found the envelope with my camera in it… no processing had been done at all with the camera and he said that the salesperson who took the order in wrote on the envelope that the photos would be ready after 2:00pm on Saturday… I said that I was told just Saturday, no specific time… I was disappointed but said I would try to make it back after 2:00 but if I did not make it back on Saturday I wanted to make sure that the store would be open on Sunday… the man assured me that the store would be open from noon to 5:00pm on Sunday… things got busy and I did not get back to the store on Saturday.
On Sunday, November 17 I went back to the Fromex store in Brentwood at 2:00pm …the front door was locked but the lights were on and there was a dog at the front door… I knocked on the door to see if anyone would help me and the original salesperson was there and told me to go away they were not open… I said back to him that the store hours posted said that the store was open from 12 noon to 5pm on Sunday and that all I wanted was to pick up my photos… he again in a very unpleasant tone told me that was too bad and to go away… I then asked when the store would be open and he replied «Tomorrow you fat ass»…being totally taken back by this guy I left and returned to my car that was parked on the street almost right in front of the store… I was in the backseat of my car organizing some things I had in the back seat when this guy came out of his shop marching himself over to my car yelling at me and calling horrible names… he threw the envelope with my photos in it into the car and continued telling me how fat, ugly, unattractive I was and just pummeled me with crass verbal abuse including the «c» word… he then went back into his shop but returned to yell at me two more times while I was still parked on the street… he verbally abused me more about what an ugly bitch I was and that if I ever returned to his store he would call the police… I kept trying to ask him what he was talking about and where all this was coming from and he kept telling me how old, ugly, stupid, wrinkled I was and also threw in many more extremely unfalattering and abusive names at me.
I can assure you that I will never return to this store and will not recommend it to anyone… this guy really needs to get some professional help.

Caution! Scam artist. The owner cut the actual price of the photos developed off the receipt from the development kiosk so that he could make up a price. 130 prints at .50 per should have been $ 65 plus tax. Instead he charged $ 91.89 including tax. The assistant working when my wife returned to pick up the pictures said that pictures are .50 cents. When my wife returned later to question the owner about the charge he yelled at her and my 10 year old son, calling them stupid idiots and morons. My wife left fearing her safety. We have filed a dispute with AMEX over the incorrect and excessive charge.
DO NOT GO HERE FOR ANYTHING!

They suck! They are scam artists, no class and I would highly suggest
you take your business anywhere else but here. They are thieves!

I love this place! It’s a family business that has been part of the neighborhood for as long as I can remember — providing great service for competitive prices and a authentic sense of welcome.
Over the years, they have helped me convert 15 year-​old negatives to digital files, done excellent work with the prints I have ordered and consistently provided very tasteful merchandise. It’s a perfect place to find gifts and nice frames.
Last year, they really pulled through for me when I had a last-​minute order for a friend’s memorial service. That meant the world to me. In my experience, there is very little they won’t do to accommodate their customers.
In addition to their products and services, their new location is beautiful — just as convenient as the original shop, but very fresh-​looking and attractive.
For well over 10 years, anytime I have walked into or past the store, someone in the owning family has called me by name and come out to say hello.
All of these factors make it a pleasure to give them my business. Thanks, Guys!

apparently other people had the SAME awful experience as we did. I don’t know how this guy stays in business. The owner went off on my sensitive friend in the most disgusting, rude way… can’t even bring myself to type details. Don’t go here!!!

All the reviews are true. NEGATIVE FIVE STARS for this awful excuse of a business. Nobody should give business to this store. The quality of their work is terrible (I’ve had botched photos for which no responsibility was taken and witnessed a fair amount of rudeness over the years) but today’s experience with the store’s owner was the final straw for me. I will never return to this neighborhood store.
Just check out all the reviews! Another reviewer accurately wrote that the store is owned by an obnoxious, snotty punk rich kid. How true! This grown «man-​boy» has no idea how to run a business. It’s abundantly clear in speaking with him that he lacks the intelligence to figure it out, but worse – he has no desire and shows no effort to be a kind, functioning human being to the customers who come through his door.
I was just in the store 10 minutes before closing as I needed pictures developed for my child’s art project. He told me that he wouldn’t do it because he was closing – in ten minutes! It was a 20 second job. It was shockingly obvious that he was just being lazy and like a petulant CHILD, he just didn’t feel like doing it. When I expressed my dissatisfaction as a customer standing in his store during store hours, he shouted in brute fashion, «come back, Monday!» and called me a «freak.» That’s a quotation. I’m horrified that a person thinks he can treat anybody like this.
Do not patronize this store. Give your money to families and struggling businesses out there who care and need your support. The owner of this business needs to double down on his meds and stick to a job that doesn’t involve interacting with people – or brain cells.
p. s. I walked across the street to CVS. The photo center there printed out my pictures in two minutes and with a smile. Stay away from FROMEX in Brentood.

Let me preface this by writing that If I could leave ZERO stars, I would. I have never been more outraged by the lack professionalism as I was this morning at Fromex in Brentwood. First, Dean hangs up on me while on the phone without letting me explain the issue that I (and he) needed resolved in order to print out some very hi-​res images. Since I’m only a block away, I decide to go down there (CD in hand) to get my printing issue resolved in person. After handing him the CD and confronting him about his poor customer service, Dean lashed out with a very condescending tirade about how all this was somehow my fault. I asked for my CD back, because I did not need to do business with a company that does not appreciate their customers. At one point he even said, «I’m not here to comfort you». All I wanted from him was a little professionalism. Well, apparently, Dean is unequipped for even the slightest amount of professionalism. He would not return the CD and continued on to tell me that he was going to print it regardless of what I said and still charge my company for the order. Well, I had a few words for him as well and told him that he would not be getting anymore business from us. What a horrible way to treat your customers. Do NOT USE FROMEX IN BRENTWOOD, YOU’LL REGRET IT.

This place is the worst. The owner is a pompous jerk with zero sense of customer service or, for that matter, basic human compassion. He’s bad for Brentwood, bad for business and most importantly bad for anyone who cares about neighborly kindness.
I could go into all of his psychological maladies but he doesn’t deserve my time and attention.
My experience:
I brought in a dozen old photographs to be copied. One each. No big deal. I was told they’d be ready in a week. Fine. I was also told that I’d have to pay in advance. «That’s weird», I thought. I’m used to paying for services rendered but I’m not one to argue. It’s not a lot of money. So I went ahead and paid him.
When I went back a week later to pick up the pix I was told by another employee that because I didn’t have the claim ticket I’d have to come back when the owner was there to discuss it with him. «OK. My fault for not having the claim ticket», I thought.
The problem? The problem is that the owner keeps very inconsistent hours and it took me 3 or 4 subsequent visits to catch him in the store. And when I finally did find him and explained my dilemma he pretended not to remember me, told me I’d have to pay the total again and insulted me for complaining about paying such a little amount twice.
This man is a complete jerk and clearly doesn’t care about his business succeeding. From my experience he is only in business for the sadistic pleasure of being unkind to others. AVOID AVOID AVOID.
This is a ZERO star establishment.

My husband attempted to gather information about some old slides he wanted to have transferred to DVD. Upon entering the store, he inquired about using the light table to select those slides to be transferred. The store attendant immediately snapped at him saying «I hope you’re not going to be a difficult customer!». My husband was aghast and left the store. The employee’s poor management and zero people skills confirmed to my husband that he should (and will) take his business elsewhere! Good Lord, how does this company stay in business?

Skip this place. GO TO BRENTWOOD PRINTING!!! The owner tried to pick a fight, shouting, saying what a horrible attitude i had when I questioned his quoted price of $ 39.99 to copy a 5 minute video off a DVD. And then I had to go back the next day to pick it up.
I walked a few blocks to BRENTWOOD PRINTING, they made a copy on the spot for $ 7.95.

Wow are these reviews accurate! Fromex Brentwood is a horrible business and the owner is a douchebag. He jacks up the prices and then picks fights with the customers once they ask questions. He told me he didn’t want my business when I asked a few questions about why the estimate for repair work on my camera was so high. He claimed they needed to order parts but when I asked which ones he had no answer and clearly had no clue. As I walked out, he actually screamed «your camera sucks!!!». Like an eight year old. I’m surprised someone hasn’t beat the crap out of him.

Don’t patronize this business!!! You will be gouged on the price and the people running this business will insult and infuriate you. I brought in four old disposable cameras that I found amongst my deceased grandmother’s belongings. I was eager to see the photos she had taken so I took them to this Fromex because it is within walking distance from my job. I asked them to process the film but not to print it — just put on a CD. I was charged $ 74 for this! And even though I paid $ 12.95×4 for the CD processing, I only received one CD. When I complained to the «owner,» I received a very condescending «explanation» for why I was being so grossly over-​charged. When I compared the price I was charged with other photo finishing establishments in the area, I found on average that this Fromex charged approximately $ 5 per roll more than anyone else. I can see why the other reviews here are what they are and only wish I’d read them before going to this store. Be Warned!!!

All of the reviews here are accurate. The owner is a spoiled punk who grew up in the area with cash. He doesn’t have to worry about having a viable business. I went there a few times to have some basic prints done and all he did was try to engage me in some argument over something. An older gentleman walked in and wanted some passports photos and he complained about the price. The owner laid into him and the old guy stormed off. I called him back when I got my photos to ask a few questions — not to complain — and he told me he didn’t have time and that I get what I pay for. Now for someone who graduated from UCLA I’d expect a least a courteous, relatively pleasant experience. No dice. Again, he’s not in business for the money and to earn your loyalty. Stay far away…

Totally agree with the other reviewers. This is the last time I ever visit a business without taking a peep at Unilocal beforehand!
I got a bad vibe from the place from the first moment. I came in with my flash drive to print out some photos and the first thing the proprietor did was point me to their kiosk and say, «You might as well learn how to use it.» Ok mister: if I actually decide to physically get in my car and drive somewhere, instead of doing some cheap (and probably better) online photo solution, you’d better (1) be damn happy to see me, (2) not immediately wave me over to a computer, (3) not ignore me for the first 5 minutes to make (not continue – make!) a phone call, and (4) not act like it’s my job to get up to speed with your random system.
The flash drive I brought ended up not working. It’s the type that needs to download a driver, and since kiosks like this are never connected to that thing some people use called «the internet,» it wouldn’t work. Proprietor asked me if I had put any pictures on it. Um yeah, I know how to use a f*cking flash drive. I can’t remember precisely how the rest of the conversation went down, but basically, he was bent on convincing me that it was my fault, not his kiosk’s. Have fun always being right BY YOURSELF IN YOUR STORE WITH NO CUSTOMERS.
Then he GRUDGINGLY validated my parking.
I’m pretty sure the proprietor’s main interest lies in being photographed with celebs, based on the number of pictures of him with people who aren’t famous anymore. NOT recommended.

Shady business. will never go back and will tell all my friends to avoid this store. Some guy, who claims to be the owner displayed unprofessional conduct. towards my 19year old female exchange student offering to «show her the Beach» and deceived her into believing she could return the 43 dollar product. When I walked into the store a week later trying to return it, I was shown a little sign that was folded shut, saying «no returns only refunds». Don’t believe that is even legal. I was asked to talk to the owner who was not there (convenient). Then talking to the «owner on the phone» again a few days later turned into a heated argument, because he would not move in anyway towards me, the customer. He kept defending his point of having certain store rules. In addition he laughed and said to the student, now 14days have passed and you are stuck with it.(overheard on speaker phone).
Don’t know what kind of business they are running. Was and still am tempted to report them to the better business bureau. disgusting

The reasons for not bringing your business to Fromex Brentwood boil down to this: a mediocre product that is overpriced and delivered with extremely poor (and downright rude) customer service is not worth paying for.
But if you want to know details, here they are.
My household has years of experience with Fromex. They are walking distance from our place and since we try to support local businesses when we can, we’ve continued to go back there despite the fact that they’re expensive and the service has never been good. But fools we are no more. We’ve given this place far too many chances and we’re done!
The first experience we had with them was for passport photos. Our end of the bargain: 1) Pose for photo; and 2) Pay. Their end of the bargain: 1) Take photo; and 2) Deliver 4 passport photos. Well, when the time came for them to hand over our 4 passport photos, we only got 3 photos. When we asked where our fourth photo was, we were told «Sometimes you get 3 and sometimes you get 4.» No satisfactory explanation, and no discount offered.
Since that first impressionable experience, we foolishly used them for film and digital printing and enlargements several times — because of the convenience of walking to their store. They use an antiquated self-​serve system for ordering photos which will frustrate anyone with an ounce of tech savvy. It’s a crummy PC system that doesn’t recognize files that come from a brand new Mac (we’re talking Intel processor, not any older generation machine) — even plain old JPEGs. We’ve literally gone back and forth with half a dozen different thumb drives and CDs trying to get this machine to read the data in about as many formats. The help we’ve gotten from their staff is next to none. No offer for them to try their shot at accessing the data on their own lab computer or for us to email the files. When we asked whether we’re the only ones who always encounter these problems we were told that everyone has issues with the machine. How comforting to know that the misery is communal.
And then there are the prices. They’re expensive — upward of $ 10 – 12 for an 8X10 enlargement. The quality is nothing to write home about — not the quality you’d expect from a good lab, but just marginally satisfactory. Their website recently listed one price for their 8X10s. When we went there and were ready to pay, we were charged two bucks more. We argued for the listed price and were miraculously able to persuade them.
The final experience involved a large print that was delivered with damage along the edge. The answer we got from Fromex’s cocky and passive-​aggressive owner: «There is no damage, and anyway, aren’t you going to frame it? No one will see it.» Unbelievable!
There’s a quote by Maya Angelou that seems fitting: «The first time someone shows you who they are, believe them.» We gave these folks the benefit of the doubt and were repeatedly mistreated and overcharged.
Try Belair Camera instead.

My wife had the worst experience there. The pictures she ordered for our son’s teacher were printed the incorrect size and when she noticed, went back in to tell the employee he was rude and condescending and sarcastic. She asked for the owner and Mr Rude himself proudly claimed he WAS the owner. Wow what terrible service. In these days when we all can and do print our pix online this guy had no clue how to run a neighborhood Breentwood business; one that by the look of things will never survive.