Grand Heating and Air Conditioning

To lessen the blow to your wallet (these people are thieves!!!) try to find out first what part they tell you you need, then simply GOOGLE it. You’ll see exactly what that damn part SHOULD cost at any damn hardware store. Then maybe you can talk to these swines into lowering their cost by at least 100−200% (and not the usual 400−800% they charge). This way you’re not getting in the ass as deep. Or save yourself some headache and go elsewhere, up to you.
As an example: I paid $ 120 for a part that cost $ 15. Took the guy less than 10 min to install and charged me $ 95.

The technician came and fixed the issue and was very friendly. Very happy with the service overall

I purchased an air conditioner from them. They told me it was a new unit and within weeks it broke. It turned out that a valve was old within the unit. How does this happen with a new unit? I called them a number of times and they never fixed the unit. I would avoid this company! I may have to spend thousands of dollars to purchase a new unit.

I am a homeowner in Pico/​Fairfax and I’ve enjoyed a long relationship with Grand Heating & Air Conditioning for close to a decade. When I needed to replace my antiquated central heating system in 2006 Jessy came out from Grand Heating to discuss my needs and give me an estimate of cost. I told him that I wanted to install central heating but that I was not ready for air conditioning at that time. Jessy wisely suggested a system which allowed for air conditioning to be added easily at a later date if I decided I wanted it.
Well, come the summer of 2015 and the weather was hot enough for me to decide that the time had come for central A/​C. I was so pleased when Jessy was able to come out to my home once again after 9 years and follow through with his promise of easy A/​C addition to my system. The A/​C was easily and cost-​effectively added to my system just as Jessy had described back in ’06. My house is so comfortable and cool now!
I appreciate working with a good honest company that you know will be there for you in the future. I highly recommend Grand Heating and Air Conditioning to all homeowners in Los Angeles, you’ll be happy you chose them. Solid 5+ stars!

DO NOT CALL OR DO BUSINESS HERE! I can tell you that this company is awful the employees look like drunk men who can’t even speak English and if you do the person is a smart ass and very rude, there was a guy very tall and big Hispanic who was rude and bad person he treated me and my husband like trash grand you should fire this man he is unreliable and don’t go to this place beware questionable people working there !!! Also the tall and big Hispanic is not a good service worker he is lazy and has know idea how to service please grand look into this guy very scary feeling around him too.

charged over $ 700 to fix a problem that didn’t get fixed. Charged over $ 300 to run a test to find out the problem. Already up to about $ 1200 paid to them. final answer as a result of testing: almost $ 5000 for a new unit. Be warned. This is not a trustworthy company.

I don’t know much about grand heating and air-conditioning’s technical service (my brother is out of town and I’m just helping my sister in law with the A/​C unit) but I wanted to write a quick note about the receptionist Mariel because I was incredibly impressed with her professionalism and understanding. It’s very hard to find such courteous and friendly customer care nowadays, especially when the same person answers about a dozen of your calls. I know first-​hand because it took me 3 years to find the right person for my trucking business. She answered every one of my questions (no matter how insignificant they might have seemed) returned my calls promptly, and helped me out of our jam. If I didn’t already have a great receptionist (Hi Amy!) I’d to steal her away. With great service like this on the front end, I’m expecting the same from the tech who’s going to service the unit. Fingers crossed!

I initially hired Grand to install a ductless system in my garage, which I converted to a gym. The system was expertly installed and it works great. Obviously climate control is important in a gym. And they were truly professional. A few months later, I decided to install a central air & heat system into my house. I got bids from other companies, but decided to go with Grand. They gave me a great price, but they also explained exactly how the system would be installed. They told me it would take about 4 to 5 days to install. The amazing workers did the entire job in 3 days! I was absolutely blown away by their hard work. And my house wasn’t a mess. I highly recommend this company.

Horrible. Installed 6 units on our condo building in 2009.
My unit starting showing problems 3 years later. Grand came out twice. First time in October of 2012, did a pressure test and said there was a slow leak. They topped me off with freon and left… NOT FIXING THE PROBLEM. Five months later — same issue. AC not cooling. Called Grand again, guy came out —-said he could not find the leak, put in sealant, topped off with freon and left after charging me $ 700.
Once again, this month, currently having issues with AC NOT cooling. Decided Grand has no idea what the f$#%% is going on and I opted to call a different company, who has since come out, put a dye stick through and discovered WHERE THE LEAK WAS.
If you want to save yourself cash and a headache, don’t use these guys.

Several weeks ago the circuit boards in my Mitsubishi mini split died. Since I own a business where AC is mission critical I immediately called Mitsubishi for help and they referred me to Grand.
My first impression was not good. The receptionist was completely uninterested in helping me. Prior to shoeing me off the phone I explained to her that Mitsu USA told me to call. She put me on hold and her boss picked up. We spoke and he agreed to send someone out that day.
After the crew came out they verified that my boards were damaged, I would need a new set. I expressed my concern for this repair taking too long as I had work scheduled that week. He agreed he would get on it right away. Two days had passed before I got worried enough to call in and, after several attempts, I finally got him on the phone. «I’m sorry for the delay, my local parts dealer dropped the ball, he can’t get the part till next week.» After re-​explaining that this was not good enough as I had work scheduled in two days and I could not operate without my unit he said he would look into it.
At that point I took matters into my own hands and found the very parts I needed by calling Mitsubishi directly. «Yup, I see the parts you need in our inventory on the east coast, if you get the call in soon I can have these overnighted. Since you’re not a dealer though have the dealer call to get this going.» I called Grand back and told them what I had discovered. Unfortunately by the time the owner got back to Mitsu USA we we missed the cut off time.
Frustrated, I called Mitsu’s Regional Support to get help. They found a local distributor that had a junked version of what I needed and the boards were ok. They said, «Call Grand and get them to order this tomorrow and pick it up. You could be running by tomorrow noon if they can get it.» I called the owner and he explained that he was tied up but if I picked up the unit he would get the boards installed asap.
So I drove all the way out to Industry, CA to get this unit and delivered it to their shop 2 hours later. Not a word from anyone after that. I was forced to cancel my work and lost hundreds of dollars of income.
They did manage to make it out later that next week after I put up a big stink. They put in the temp boards, took the old ones back for repair, and literally dropped off the map. Multiple phone calls and personal drop in’s have resulted in nothing. They literally _​stole_​my boards and have not returned them as of this writing.
So, there you have it. If you want a company to give you the run around and neglect you Grand is absolutely the place to go. I can’t imagine how someone could stay in business in this age with this sort of ethic.
They might do fine with basic service but when it comes to repairing complex products in a timely fashion find someone else.
Note: as of Jan 2013 they returned my cards partly in thanks to this review and partly because of a lot of pestering on my part.
Thank you Unilocal for empowering the consumers.

I’ve been asked to reschedule four (4) times. Four times. Each time, it’s for another reason. The latest, being that the tech came and couldn’t find parking, and so he left. There is a parking lot a half block from my apartment in downtown LA.
This is incredibly unprofessional. I’ve had to take time off work four times, and each time they wait until AFTER my scheduled appointment to tell me the tech isn’t coming. Don’t waste your time using this company.
(323) 677‑4299 is another telephone number for this company.

After calling a tech who has glowing reviews on Unilocal,he said he no longer serviced my area. Called Grand because they were listed on the side of the Heat pump /​cooling unit. Very pleased with the service. The tech even troubleshooted my pesky thermostat. Works like a breeze now. Thanks! Will call again.

I recently bought a 85 year old house and had new plumbing, electrical roof and HVAC put in. I asked the plumber to quote me on the heating and cooling and he responded that he couldnt beat the price of Grand. I then called them up and got a quote several thousand dollars less than other heating and cooling places, with a very small lot, they were able to put the unit on the roof and route all of the ducting through a very small crawl space. It was a little cheaper because i had the electrician and plumber run the gas and power lines to the units location as part of their work, but even without that it would have been much cheaper than other places. The unit has been up there for about a year now and works great.

fabulous — we loved them — clean, on time, smart, fully thorough and beat all other quotes. we still have no invoice or contract but so far great. if the bill comes and isnt what i was quoted you will hear back from me :)
so far we love them and will use them again!!!