Green Locksmith

If I could give NEGATIVE stars, I would. DO NOT waste your time or money with this company!
My mom got locked out of our home with my son inside and went to a neighbor’s to get help. The neighbor called 714−316−7461 and was quoted $ 35 for the service call.
My mom for a hold of me and I left work right away. She told me that she called the locksmith, and they were on their way, but I rushed home anyway.
Fast forward about 20 min, I arrive home and unlocked the door. The technician told me he had been there 4 – 5 minutes but was unsuccessful in unlocking the door.
I went in the house as my mom was taking care of the bill. When she came back in, she said they charged her $ 50 and was asked for tip. For what!!! Not being able to open the door? I understand that it took time to come, which was what the $ 35 service charge was for. But to charge an additional $ 15 for 4 minutes of unfruitful work is ridiculous! And then to ask for tip!!! The audacity!!!
Btw, my mom doesn’t speak or understand English very well, and she had just been frazzled from being locked out of the house, so she just wanted the whole ordeal to be over. The guys definitely took advantage of my mom, and I was pissed. Oh, and they didn’t even give her a receipt! So Shady.
I called the company to ask about the discrepancy in fees quoted and collected, and spoke to Tiffany, who quickly transferred me to her supervisor, MARIA. Let me tell you, I have NEVER been more insulted in my my whole life. Instead if answering me with the reason my mom was charged $ 55 for a locksmith to come and not be able to fix the door, Maria insinuated that I had been negligent!!! and told me that she had the recorded call that she could send to the police. After repeatedly threatening me, she rudely hung up on me.
I will never forget the shitty treatment my family and I received from Green Locksmith, and if I ever need similar services in the future, I would rather break down and pay for a new door than give them even a thought.

Should give this locksmith 0 stars. Had an emergency this morning where my room was locked in. I recommend highly not to use these people. I had called for a technician to check the rates, and a few minutes after, I called right back to cancel. They did not specifically say that they will charge the $ 29 fee. When I had called back to cancel, she did not specifically say she will charge the $ 29 fee; she said: «Okay, that’s fine.» And then hung up. I would have expected her to let me know that they were going to charge the fee regardless. In any case, save yourself the headache and do not go with they people. They’re extremely rude as well. Just goes to show how much this company does not care about their customers.

I am so mad at myself for not looking them up on Unilocal first!!! Just googled them and had them come out. Website said service call $ 15, house lockout $ 35. All that was locked was the little handle, simplest job ever! When the guy arrived after 45 minutes (they quotes 20 – 25), he said it was going to be $ 150. I pulled up the website and he said no house lock is ever as little as $ 35. When I tried to use the coupon code from the site (that I had mentioned in the phone) he said that’s for cash only — not listed as such in any fine print so I insisted! Then he adds $ 15 on top of the $ 150 — and says its for the service call. F’ing BS!!!

Called at 11:45 pm, was told they would be there within half an hour and if I called another locksmith they would charge my credit card $ 500. 2.5 hours and overt 20 calls later, still no one. So I called Eric’s locksmith, who showed up immediately.

This is a terrible company!!!
They took my money but never sent their technician here!!!
Our car broke down in the parking lot, we contacted them at around 7:30. They took my credit card information and charge me $ 350. They said they would send their technician to us. However, every time we tried to contact that guy, he always said oh oh I’m on the way now I will be there soon. Just like that, he kept us waiting for 3 whole hours!!! Until we finally couldn’t stand it any more, we decided to cancel the appointment and have some friend to pick my husband up. We call their customer service and they said okay we can cancel the appointment but we are still going to charge you. There is nothing we can do about that.
That’s it. They took our money but no one ever came fix our car. I’m going to report this company to whatever government department. Business doesn’t work that way. This is totaly a scheme.
Everyone please, please be careful.

WARNING!!! DO NOT USE THIS COMPANY!!! I called and was quoted over the phone $ 29 for the service fee to fix a lock on a side garage door that wasn’t locking. I was told that a new lock would start at $ 45 (and up). I said, «FORTY FIVE DOLLARS!!!» and the guy said, «Yes, but that includes installation.» I said, «So the least it will cost me if I buy the least expensive lock will be $ 74?» He said, «yes, that’s correct.» So I agreed to the service. When the technician arrived, the least expensive lock he had on his truck was $ 60 and said that installation was NOT included. Somehow the total price of the job got up to $ 150! I protested and called the company while he waited. I said to the gentleman who answered that I had just called and was told that the price is «45 and up, and the salesman said that that includes installation,» to which he affirmed, «yes.» I told him that the technician was trying to charge me extra for installation. The salesman, with a surprised tone, said «Really??, Hold on while I talk to my manager» Long story short, the manager gets on the phone and says that when the first salesmen said the words «that includes» that meant that «$ 45 and up» included both the cost of the parts and the cost of the installation. Are you kidding me!!! What kind of word games are these people playing!!! She said she would work a deal with me and give me the whole thing for $ 110. I told her to forget it, saying I don’t trust them anymore. She said, «Ok, you just owe us $ 29 for the service charge then.» They will have to take me to small claims court for that because are they effing kidding!!! They misrepresented what their charges would be and then they expect me to still pay for coming out? Aint happening — not today! The ironic thing is that on their own web page it says to watch out for scamming locksmiths who tell you one price over the phone and then hike up the prices in person. GREEN LOCKSMITH, you ARE a scamming locksmith!!! I wish I could give zero stars to this crackpot company.

This is the worse company ever. If it was possible to give zero stars I would. I needed them to open a car and possibly make a replacement key for the car. They told me it would be 30 minutes and the person coming could open the car and then make a key for $ 189 if needed. I waited over two hours and kept getting calls from different technicians saying they were 20 minutes away. When I called back to inquire why I kept getting calls from different technicians saying they’re on their way but their always 20 minutes away when I’ve been waiting an 2 hours they told me then it would be more be more than the $ 189 that the originally said when I told them I don’t understand why it was more than they originally said then they started insulting me saying things like don’t you understand English. It sounded like a big switchboard was in the background and was very hard to make out what they were saying. I found another company (Usafe, which I highly recommend) and decided to go with them. When this company called back again saying they were 20 minutes away again, I said forget it I found someone else. Now all of a sudden they showed up in a regular Prius, when I asked them if they were from Usafe the second company I called, they lied and said yes. Not knowing they were lying, I let them try to open the car. they tried to open up the car but couldn’t and then told me that it was going to be more money to open the car than they originally quoted and they also said I would have to have another person come out to make a key if needed.
My second company showed up in actual lock Smith van and the first guy took off as if he was leaving the scene of a crime. I’m going to report these people to the Better Business Bureau and tell anyone to never never never use this company, they are a complete ripoff and a scam!

DO NOT USE THESE GUYS!
They quoted me on the phone $ 30 for emergency service fee and then anywhere from $ 30-​$ 90 depending on how hard the lock is.
They charged me $ 263!!! The guy was working on the lock for 5 minutes.
When I called to complain the guy on the phone said that they do not give out quotes on the phone and then told me I must’ve called the wrong number!!!
There’s something fishy with these guys because the phone number on teh receipt is different then the number on Unilocal which is where I placed my order.
I am opening a dispute with my credit card company as well as contacting the better business bureau!

THIS COMPANY IS A HUGE RIPOFF. I would suggest never to use them ever again. I had them come out to do some work and they charged me upwards of $ 100. They will change you to come out, no matter where you live, they will charge you for the work, and an additional fee if you don’t schedule an appointment. Obviously no one plans for this type of thing. PLEASE never use this company of any subsidiary of «Green.» They have no business being in business and deserve a call from the BBB.

Got locked out of my apt and found these guys on Unilocal.Looked at the 3 stars without reading the reviews and figured that was average for a locksmith. I mean, what more do you expect from a locksmith other than to open your door for you or make your keys? The dispatcher on the phone was courteous and quoted me $ 29 service charge and extra depending on the lock. I figured it wouldn’t be more than $ 50 since I only locked my bottom lock and I’ve gotten locked out before and never had to pay more than $ 40 for a locksmith to unlock both top and bottom locks. She also assured that they would take caution not to break the lock.
The guy comes in 30 mins and says it would cost $ 120 and that $ 29 was only the charge for him to come out. What?! There wasn’t not much I could do from there since he was already here and I needed to get into my apt right away. Plus, he was going to charge $ 29 anyway just for coming out. I reluctantly agreed. He used 2 flat head screw drivers to jam my lower lock and within a few minutes I was in!
I’m giving 1 star to bring the average rating down. They don’t deserve an average rating of 3 stars. I appreciated the courteous dispatcher and the promptness of the locksmith, but I can’t help but feel ripped off and lied to. How does a simple lock pick jump from $ 29 to $ 120?! That’s over 4x the quoted price. They should give an average price instead of the minimum price. Unethical!

This seems the same company as Green’s lock and safe co. Therefore, I’m posting my same review.
Never use this service! They ripped me off! The labor range was never told to me over the phone. They only said its $ 30 to open the car. When I signed the invoice, the total of $ 128 was not on it at all. I waited for the guy to come for 1.5 hour to come, and ended 2 hours late for work (he told me 20 – 30 minutes depending on the traffic but not more than an hour). I was never informed for the price of «labor» before he opened the car. Lesson learned! Got AAA right away after this. For people thinking about calling, just get AAA membership right away from internet and call AAA when you get lock out.

This company is a rip off. I will not do business with them ever again.
I don’t mind paying money as long as they explain the charges clearly. However they follow really shady practices.
The technician first asked me to writ down my name and signature on a receipt before writing down the charges. He then verbally said the service charge is $ 35 and it will be $ 120 to break down the lock. I told him clearly I will have to ask the apt manager before destroying the lock. He then proceeded to open the lock. It is a really old lock and I am not surprised that it took him just 2 mins. A bit of hammering and that’s it. He then wrote down the total charges — $ 175 !!! total.
I asked to talk to his manager — and the manager refused to explain what the normal charges are — and threatened to send the technician back. The whole thing was really fishy to me.
They seem to think that they can charge us whatever comes to their mind as we are completely helpless when locked out of our homes.

AAA referred me to these guys. They arrived w/​in the time specified. However, they quoted their rate as follows: $ 29 for service call and $ 35 – 95 labor. The reality seems that you’ll always pay the maximum no matter what they end up doing. They guy did a simple lock pick and tried to charge me $ 150, then came down to $ 130 and refused to take a credit card. He demanded cash and did not provide a receipt. Even then, the math doesn’t work out.
I don’t think it is unreasonable to pay $ 130 for the service, I just think it it bad business practice to give the impression that it could be less when that option is not on the table.
I would never use them again based on this experience.

here’s the story. Was my first birthday in LA so I wanted to do it big! Aaaaand big I really did do it. stumbling home at 4am and drunkenly walking my dog with his harness on backwards will only be accompanied with one thing: lost keys. Sucks but w/​e. I don’t live alone so I easily got into my apartment. The next morning, however, I had to drive my better half to the airport to which I forgot the other set of keys in the kitchen. oh sh*t… Now the dilemma starts. No open windows, no way in the apartment, and a puppy needing to eat and be walked. Dammit! Gotta call a locksmith.
Call company one. 45min later and no phone update I am clearly impatient so I cancel the order. Call Green. 20min later the guy shows up. omgizzle was he a little piece of eye candy! who knew locksmiths weren’t all old outta shape balding men. Pleasantly surprised, I was :-) flash forward to the actual opening of the door. Well, my apartment has ridiculous security locks on it apparently so the service was gonna cost over $ 100. ugh effing sucks! but luckily, building maintenance shows up with a «did you lose a set of keys?» yay they saved the day and me some money. Still had to pay $ 40 for him to come out even though he didn’t do any work so boo on them. They should lower that esp when they didn’t actually have to do anything.