Greener LA

used this service for the first time, and wonderful job! I couldn’t be more pleased !!!

I would not recommend this company. I had a reoccurring apt scheduled for every other Friday and on 3 appts they didn’t show up due to the maid forgot the key. Three times they forgot the key so they just didn’t bother to make the appt?
Also they moved my floor mirror across my wall and left a long scrap on my wall. Thanks I’ll have to pay that out of my deposit!
They blew out an outlet which I had to call the landlord to replace.
The last straw was this incident. I have a cat that uses the litter pan in the bathroom. Common sense would be to leave that door open. After cleaning they closed it. Surprise I came home to a mess in the living room.
The company’s fix to the missing appts and the mishap with closed door was to reimburse me for it. Maybe they should put more effort in being a reliable and professional cleaning service!
Plus it took them 2 months to return my keys. I had to make multiple requests to get my own keys back!!!

I have had bimonthly service with this cleaning company for about a year.
One of their cleaners destroyed $ 1200 worth of brand new designer bathroom faucets (not including plumber fees). They worked off part of the replacement cost and then broke the faucets in another place. I called and called and Julio never got back to me.
HORRIBLE.

I know estimates are not quotes, but your estimate came in WAY LOW and you need to do a better job with a more accurate estimating method. Considering the original quote was $ 180 including exterior windows for a spring cleaning in a 1000 sqft house, and the exterior windows weren’t even touched, I was pretty shocked at the Invoiced total of $ 325. Of course I wasn’t home so I had no idea how long they were here, my wife told me the two staff were here 6 hrs. I suppose our house is more full of «knick-​knacks» and was much dustier than I thought, but at least give us a warning at 3 hrs that you need a lot more time.
Nonetheless, my wife is happy with the work the two workers did on the home.
When we save up again we’ll do another cleaning.

Thankfully, Greener LA had not failed to disappoint me and my dust-​mites. The team has seamlessly continued to be punctual which is of importance to me and my busy schedule. The work they execute is superb and what I like more is the professionalism they possess. I would never dare to clean my dirty ass room since I know I am in good hands. As long as the prices are steady, I will remain a customer.

I am so disappointed with Greener LA. I’ve been using them for 6 months or so every week. One three separate occasions the cleaner’s left the windows in my house wide open and then left. Today, I happened to be taking the garbage out when I ran into the cleaners. They were looking for the key to my house — they told me the service had told them it was under the doormat. And, indeed, someone from Greener LA hd left the key under the doormat.
When I called the service, the guy on the phone (Don?) told me that we could discuss the matter infinitely but that the good news was I wasn’t burglarized. (BTW: I was burglarized 2 years ago despite all the doors and windows being locked.)
Greener LA’s repeated indifference to the severity of this security lapse has caused me to find another cleaner. it’s a shame — I’ve loved the cleaners so far.

We have been using Greener LA for more than a year now. With some services I come back and think I could have done better, with others it’s just as expected, but with Fita it’s always delightful. Everything is clean, extra clean, and my house is just lovely. Fita is cheerful and caring, I really recommend her.

I haven’t had much time to clean my apartment myself lately, so I looked online for an eco-​friendly cleaning service. I had my apartment cleaned this morning for the first time by Greener LA. Linda and Alma were my cleaning crew. They did an AMAZING job! They were so thorough. Not to mention friendly and nice. They were on-​time (although I scheduled the cleaning for a time that I could be flexible about). They spent 3 hours cleaning (yeah, my apartment really needed a deep clean), and the price was very reasonable, in fact, I would make sense if they charged more per hour (although I wouldn’t be able to afford frequent cleanings if it was more expensive!). Overall, I highly recommend Linda and Alma with Cleaner LA :)

I finally had to let Greener L.A. go. I used Greener L.A. for almost two years for biweekly cleanings of my 700 SF apartment. They started off strong but quickly petered out. At various points, I would have given them anywhere from 1 to 4 stars. Over the course of 2 years, I arrive at 2 stars.
For my first several cleanings:
— Initial «deep clean» was spectacular
— Crew was no more than 20 minutes late
— Cleaning was superior; I rejoiced in how good my apartment looked and smelled every time they came.
By cleaning #4, it began to slide. They were chronically late and full of excuses about a job that ran long, or an inability to find parking. 25 minutes late, then 45, then 80. And I wouldn’t get a call/​text most of the time, either. I would just sit waiting.
At the 3-​month point, I told account manager Julio (who is great) that I couldn’t work with the chronic lateness and was finished with their service. He talked me down, and things improved (for the most part) for almost a year. I was very, very clear with him that if their only available time slots were during my work day, I needed punctuality — I explained that it was billable time I was losing (I’m a consultant, and most of my work is hourly.) They then arrived up to 30 min early, but generally not more than 20 min late. That I could deal with.
Last year, I began to travel more, and did have to reschedule quite a few cleanings. I always made my change request at least 24 hours in advance, usually several days in advance, sometimes several weeks in advance (when I would book a trip.) After that, I had quite a few different cleaners, and most were not nearly as thorough as the original team I’d had (both of my original cleaners, whom I loved, have left the company.) The subsequent cleaners were either not given or had not read the brief instructions I’d furnished to the company (a very short list of things I did/​did not want done.)
Things were constantly put away in random places, forcing me to look for things when I needed them (I’d prefer that they either asked me where to put them, or just left them out for me to put away.) Silverware was mixed/​in the wrong slots every single week. Over the course of six months, two Riedel wine glasses were broken, as well as a mug and a plate. I began noticing that they were cleaning around a lot of things rather than picking them up (I’m talking about small light items, not furniture.) A trash can would remain un-​emptied. I would find several weeks’ worth of dust in a corner. Twice I was asked for my vacuum cleaner because theirs was not working (not a big deal, but it all adds up.) Then I noticed that they were getting in and out in 70 – 75 min rather than the 90 min I was paying for. And, frankly, the final straw was that one of my cleaners began pressuring me to write a good Unilocal review so she would get a bonus. She asked me three times to write a review, the last time explaining the bonus she would get. I don’t blame her; I blame the company for incentivizing her behavior.
To be 100% fair to Greener L.A., I didn’t raise most of my issues from month 3 until month 24 with the account manager. I raised some of them with the cleaners, but it was difficult because they changed so often. Account Manager Julio was very good at resolving most issues, but I just didn’t want to have to go through that negotiation again. I just got tired of it and decided to try another service. Greener L.A.‘s rates are fairly expensive, and for their price point, I expected a service that didn’t require my constant diligence to maintain a good level of service.

I would highly recommend Greener LA, they were fabulous. Greener LA was all things I love: Convenient, easy to use, excellent service and an excellent value for my money.
I found Greener LA on Craigslist and sent an email to inquire about pricing. I almost immediately received a response from John letting me know he had availability in my area and gave me a date and time. He also sent me a link to their website where I filled out a customer information form that asked me all about my place, what areas I wanted to focus on — and even things I didn’t consider (do you want us to clean out the inside of your fridge? YES PLEASE!).
When I emailed back a couple of days later to inquire about potentially changing the time, John was super quick and accommodating in his response. I was also concerned about the quote initially, as the range was quite large. John assured me he would be able to stick to the lower end, and if it looked like the ladies needed more time, they would call me.
The day of, I had 3 VERY nice ladies show up to my house complete with all cleaning supplies. They all three introduced themselves and got to work right away. My fiancé and I left after a bit, and they called when they were done. When we got back to the house, they had already left for another appointment (totally fine with us as we were running late). They said we could pay online.
The place looked SO INCREDIBLY amazing, I mean I really had no idea how dirty my floors were until they came and cleaned them up! When my fiancé and I looked around we started to get really nervous that the bill was going to be closer to the high end than the bottom. But, when I got my reminder email for my bill in my email this morning, it was only $ 15 over the originally quoted amount. Honestly, I would have paid the highest quoted amount, that is how good the cleaning was!
I am SUPER stoked and will be looking into a regular cleaning…

I am VERY satisfied with my house cleaning. Rosie & her assistant were SO friendly & made me feel very safe. I have a gorgeous cat & the girls even made an effort to say hello to her; she gets scared of any kind of cleaning. The ONLY reason I didn’t give this company 5 out of 5 stars was ONE, little detail they missed, which was kind of important. They didn’t get the small bits of mold off the ceiling in my bathroom, but honestly, I can live with it until next time. I would absolutely recommend this place to my friends and family in LA.

I have been using Greener LA for a couple of years, off and on. I have started having my house cleaned more regularly now, about every 2 weeks, and I am asking specifically for Mirna and Elizabeth, who do a fantastic job. The only minor problem I have is that when I ask them to perform a specific task (e.g., clean under couch, dressers, etc., they don’t always clean under EVERYTHING, which is what I wanted. I guess I need to be more specific. But, aside from that, the house is pretty spotless and smells good when they leave. Thank you!

My husband discovered Greener LA about two years ago. He initially hired them for a deep clean to surprise me when I got back from a long trip and we’ve stuck with them, hiring them on a weekly basis, ever since because they made our house feel so much better! Fita Lopez and her team are delightful, friendly and clean the house above and beyond our expectations consistently. They treat our things with care and leave the house spotless. It’s such a joy to have them come every week. We also have two indoor cats and the team is always very careful not to let them out. I would definitely recommend Greener LA, and I am a tough one to please when it comes to cleaning detail.

my crew is fantastic. Fita, the lead, is responsive to changes, and when they leave my house, it is *always* spotless. I live in a small house (with a big yard) with a St. Bernard and two other dogs. I have 300 pounds of dog and they leave the house spotless. I have had this service for *one* year. Usually, at the one year mark, this is when a cleaning service’s quality really falls off. Instead, they get better every time.
Greener LA *always* does a fantastic job. My crew is the best.

the real deal. easy set up. (all from my iPad)
Friendly, pleasant, and professional cleaners. I did not know that people could clean so well in this world! lol. I’ve had people that have cleaned my place really well but definitely not this efficient.
Great work and they were gone before i get back from the gym. My place looks and feels great. My favorite thing is that I can schedule my cleans by simply sending a text message. Awesome!!!

Needed a deep clean before moving out and hired Greener LA based on their Unilocal reviews. Was quoted for $ 150 (2B, 1BA) for our small apartment.
Elizabeth and Mirabel did a fantastic job. The kitchen and bathroom look better than new. The attention to detail was just flawless.
My one small gripe is that the final charge ended up being $ 210 – I’d expect maybe 10−20% change within the quote, but thought that 40% more than anticipated was a bit much (there was very little furniture left in our small apartment and seemed pretty straightforward).

Pros:
easy set up process, accommodating customer rep.
nice people and I can see that they are skilled workers.
Cons:
I have a studio apartment and my main issue, that i was very specific about, is dust and dog hair. My place is not dirty. It’s never taken more than 2 hours to completely make spotless. Mostly it’s a 1.5 hours job. It’s a studio!
The ladies were nice and skilled (despite being 30 minutes late because of rain-​based traffic) but I was specific about my needs, which they ask you to be. Unfortunately, they did not fulfill my needs. After they left I made a video and took pics and sent to the rep who apologized and offered me a discount. There was mop remnants and dog hair all in my kitchen. I was re-​cleaning the floor wondering if I should really be paying anything for a job that was not complete, especially when I had specified the floors.
I said to the rep: I will book with you again in a month and give you a second chance if you do not charge me for this unsatisfactory job. Or you can charge me the discounted rate and I will not book with you again.
He replied saying that the cleaning would be on them, no problem, but that they could not work with me anymore. I GOT FIRED. Haha.
Here’s the thing: thanks for not charging me for the less-​than job. But implying that I am the crazy/​difficult one and telling me you can’t work with me because I raised an issue with your service? That is silly and unfortunate.

** I have to amend this– because I have since found an independent cleaning lady who is a one woman crew who cleans my home for ¼ of the price of Greener LA and does in in ½ the time and does a BETTER JOB– It’s a RIP OFF all these companies. Stick with with the INDEPENDENTS and keep shopping LOCALLY!
After using another service that was WAY over charging me I decided to do a little research and found Greener LA. Julio was prompt in giving me a quote on several different services and was able to find a time within a week to send his team over to my home.
The ladies were early and even recognized my dog by name from some pre-​cleaning paper work I had filled out. I never had to tell them which areas of my home needed special attention, they everything I had told Julio ahead of time with them and they even went above and beyond, cleaning parts of my oven and stove top I didn’t even know existed as well as my front porch and outside mailbox area which was full of spiderwebs and cobwebs!
My place smells and looks amazing from the inside out! Everything is online so it’s super easy to pay too. So glad I made the switch!

Amazing work! Much better than my old cleaners! Provide their own supplies. Very professional and polite. So many different options make them ideal for anyone, anywhere. I would highly suggest them for all of your cleaning needs!
I was offered nothing for this review. So there.

In the interest of full disclosure, I was offered a discount to write this review, but I was planning to write one anyway.
The ladies showed up an hour early (a little too early for my liking, but it ended up being a good thing, because of the amount of time they had to take to clean). They were very friendly, and brought their own products. I mentioned a few areas I was concerned with, and they got to work. We left about an hour in, and returned after they were finished.
The place looked and smelled fantastic! I was thrilled. This was our first time hiring a service, and I was pleased. Nothing out of place, everything sparkling.