Greyhound Bus Lines

the WORSTTTTTT dirtiest bus service. bus reeked of urine! uncomfortable ride, use ca shuttle bus or mega bus instead

I took Greyhound over a year ago as I thought it would be convenient and not as much hassle as driving. Initially it was. However, after the bus stopped and stranded us in the middle of the central valley for over 5 hours, with several people missing where they had to get to, and then hearing that other people have had similar bad experiences, I can’t give it a good rating. As for this specific location, it’s downtown LA, so you can’t expect luxury and I am used to that.

If I had another bus option I would take it. This bus «service» has been nothing but a hassle and is in its own way. I waited for 2 hours past the departure time to catch the bus. It finally showed up a half an hour after my connection was set to leave the depot. With 2 calls to their customer service line, each only yielding that «the bus is more than 15 minutes late» I was left strongly unimpressed and honestly more enraged than any other emotion.
Tell me, Greyhound, tell me when there’s a problem and by what causes, and most importantly lay out the steps to fix it. Train your people to have better skills with customers than how your driver handled our inquiries. The systems you rely on leave you grotesque and awful to your customers. An overhaul is needed before this company loses to another brand.
Not posted from the wi-​fi not available on the bus.

This review is for my 4^th time being here. I arrived at 3 pm and was scheduled to leave at 3:45 pm on my transfer bus. I ended up waiting til around 6:30pm to leave. Everyone was told that all the busses were late due to «holiday traffic» but the lady waiting in front of me had talked to one of their information workers and was told that the busses were next door being serviced. It was pretty upsetting waiting around for 3 & a half hours unsure of when my bus would come in. Once we finally got on the freeway there wasn’t even «holiday traffic» it was the normal amount you’d see any day!
Also, the workers were rude! They talked to everyone with attitude. This whole situation was so annoying.

My second Greyhound ride was fearful. The bus kept making shattering noises and slowing down abruptly in between. It kept swaying (I hope the driver wasnt drunk) and parts of the bus kept moving as if it was going to fall apart. Couldn’t sleep because I kept waking up to see if we were going to crash into something.

This bus station isn’t located in the nicest area of town, every time I end up taking busses to and from where I always feel slightly worried getting to the station and even parking the car, I always notice there are a lot of people waiting around the area seemingly just sitting around.
The inside of the station isn’t that much better to be honest, I feel like there’s never enough people to help you and answer questions you have, and the few times I’ve been here the staff has always been unreasonably rude and curt.
That being said, the greyhound busses are almost always one of the cheapest ways to get around, so I usually do end up biting my tongue and just showing up here. I would say to try to show up as early as you can, as it is first come seating. Know that you will be picking people up at several stops for most of your trips though, so although I usually go for an empty aisle, I think a better plan would be to just pick a seat next to someone who looks like a nice person if you’re travelling alone, because you will get stuck next to someone eventually.

If I could give this no stars or negative stars I would. All 4 automated check in stations out of order, two employees working behind the counter, 1 hour from the end of the line to the front. The bus was delayed 2.5 hours, which was not communicated clearly to anyone. When it did arrive, passengers from THE DAY BEFORE were boarded, which meant there was no room for others who had been waiting the 2.5 hours. The next bus won’t come for another 4.5 hours. Forget this, I’m getting a refund.

If I have one regret for my recent Vegas trip, it was to take this Greyhound bus. I went to Vegas with my mother, and we went to go see Cirque Du Soleil shows, and Celine Dion — I did leave reviews on my page, if you guys want to read. However, I did not enjoy my ride getting to Vegas and even worse coming here.
First of all, I am starting to believe in the famous saying, «You get what you pay for!» — what exactly does that mean? Well if you are willing to put in the work for extra income you’ll be able to ride in an airplane, get to Vegas in an hour, and ascend your trip non-​stressfully.
Our bus ride, round trip, for two people was like 70 dollars. Amazing deal! When I printed my tickets out it said that I was designated seat 1 and 2, and that’s where I thought I was going to sit. Upon arriving to Vegas, we come into this bus and all people were already boarded, and the worst part was that my designated seat was taken! I was so pissed, so I asked the bus driver if he had any reason as to why two people were in my seats, and he replies, «Ma’am, we don’t do assigned seating» — SOO, what happened was that my mother and I had to sit separately.
I sat next to a guy who was complaining so much throughout the ride, and my ended up sitting next to a stinky bum. Sad, I don’t recommend this at all! Take the plane, get a deal on Expedia and call it a true departure from stressful life…

IRRITATED
I’ve been online trying to get a one way ticket paying cash since noon. It is now 9:30. Needless to say I was unsuccessful.
I was transferred from agent to agent most was not knowledgeable of their own processes.
It was so frustrating that not one agent was able to assist.
I am irritated af

I made the mistake of riding Greyhound once. That will never happen again. They have the absolute worst customer service. The drivers don’t even make the slightest attempt to stay on schedule. They make unscheduled stops and take extra time at all of the scheduled stops. Don’t waste your time or money on these guys. You will regret it big time. You will basically be wasting an entire day. If you have a connection to make, you can forget about making it because they will never get you there on time. Even Amtrak is better than this.

Cool people! Go where you need to go! Enjoy the ride! Wooooooo! That’s what I’m talking about! Yeeeehawwwww! It’s a really busy place but you’ll get to where you need to go.
Nice people work here as well as some mean people but oh well that’s how the world is.

I give this place 4 stars simply for the fact that I have never had a negative impact experience here. Sure I have had a few layovers, but hey, can’t complain loudly about it. The bus will come.
The 7^th St Greyhound station is the most busiest of all stations. The Greyhound takes you all the way from SF to Vegas all the way to SD and TJ. Pretty cool. Prices are very cheap. If you want the cheapest prices, get your tickets very early in advance. I have used the Greyhound whenever I go to Bakersfield. This station has a small cafeteria where they sell «meh» food. McDonald’s and Farmer Boys isn’t too far away of you choose to eat there instead!
There is always long lines here, whether it be people waiting for the bus or those complaining to the workers about certain issues they have had. They also do have vending machines, as well as outlets where you can plug your phone chargers into. Buses here generally do not take too long to arrive, unless you have been told you are experiencing a layover!

I typically LOL at horrible Greyhound station reviews. I feel that most people have no concept of what budget travel is. If you want a more luxurious experience, try flying or take Amtrak. However, if you want to save money on shorter journeys and are willing to sacrifice certain comforts, Greyhound can be a great option.
This is one of the cleanest and functional Greyhound stations I have been to. Staff is super friendly and only lets you inside the gate area if you have a ticket. So, no sketchy hobos loitering. Organized gates and lots of seating. Free wifi. My only complaint is that they REALLY need to fix the AC! It’s waaaay too hot in here right now (8÷27÷15).

It’s a transit hub for busses to take people to their destinations, so what do you expect?
These are not magical Greyhounds and do not possess teleportation powers, and like all other automobiles that are also unable to teleport, these busses will not magically arrive on time when there is traffic.
On the upside, there is wifi for Facebook, are 1080p HDTVs showing the Discovery Channel, and security to deter the crazies.

I would leave a negative review if I could. One star is excessively generous for the soul sucking lack of service, punctuality, and respect that this company possesses. I arrived EARLY for my bus from NY to Montréal and ended up waiting over two hours in line for the sheer privilege of having a seat on the wretched bus.
Never. Again.
Ever.

If you need to get somewhere, but don’t really care about how long it will take then greyhound will work fine for you. If you need to get there at a certain time then greyhound is a bad idea.
The buses are always running late and the staff at this place are often confused and will contradict each other. They are terrible at giving proper directions and are terribly unorganized.
As for the actual bus ride, the seats are comfortable enough. Most rows have an outlet, but sometimes it doesn’t work. Supposedly there is Wi-​Fi, but I haven’t tried it yet.
If they ever fix the boarding process and start using realistic schedules that they can stay on (I’ve ridden the bus from LA to the bay area about 5 – 6 times, only once did they get there on time.) then greyhound will be a good option for people traveling.

Well the great comedian Dave Attell has this joke «terrorist will never hit a bus station, cause one look inside and they say „someone hit this bitch up already“» Yeah this station proves he is right
I had to go back to Phoenix to pick up the rest of my stuff and car moving back. This was my last resort but for the price it was it about 35 bucks can’t beat that. The only drawback was its was a 230am departure. Lucky for me I had a friend who was at a bar and we decided to just drink and wait till I had to leave.
Yeah I get there I did not realize it is in a sketchy area. Driving up the tall fences should have been the giveaway and the transients all over. My friend was panicking I was like just drop me off (I grew up in rough neighborhoods.) I get inside and it does have a unique smell and a eclectic group of people. You also have people just sleeping anywhere in the station. Also seeing all those if you are a Runaway please notify us. Well I was not going to nap of the floor for obvious reasons. Bus was on time and it was a great deal.
Only knocking it due to its area and the lack of sanitation in this location

Recently, I took a last-​minute trip up from LA to Sacramento with my boyfriend. And by last minute, I mean that we literally booked the tickets the night before. The good news is that the bus tickets were cheap – around $ 80 for the both of us. The bad news? Practically everything else.
The station was over-​crowded, the people were rude, the bus was nearly two hours late. I felt sorry for the ticketing lady because I cannot count the amount of times she would call out a specific boarding group and everybody else would line up – which of course delays EVERYTHING and frustrates everyone even more.
Once we got on the bus, the wifi was so slow that my phone’s one-​bar LTE reception could load faster, and the power plug next to our seat didn’t work. What a surprise. The only positive aspect of my trip was having my boyfriend go through this headache of a ride with me.
One star for getting me to my destination alive – two hours late.

I’m so tired of flying and I’m tired of Greyhound too.
Last I went, the seats were slippery from scotch-​guard or something and it was a butt workout to stay in my seat!
I should also note the locations are often in questionable areas.
My annoyance is that it’s about a mile from Union Station so it’s not as convenient as Megabus. For the occasional $ 1 deal, it’s hard to say no to and if you’re in this situation, I will say it’s worth it (to some extent if you’re low on funds) because you’ll get to your location and if it’s Express, you’ll be guarantee a seat at your picked time and not in some standby situation. Plus there’s WiFi. Not always the best or reliable, but it’s there.
It’s a valid option. But it’s definitely not the greatest.

Get here at least 30 – 45 minutes before your departure. If you’re confused or unsure if your bus has arrived or not, ASK! If they don’t help you… ASK someone else!
The only problems I have with this location is the glares you get from other passengers waiting and the unhelpful, useless, and degrading service from the «security guards.»
But whatever, you get what you pay for and it IS in the ghetto-​er part of downtown LA.