H&R Block

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED !!! If you want your taxes done correctly do not do them at H&R Block. Representative at H&R Block made a mistake on my 2013 tax return. Openly admitted to making the mistake and I still took the hit financially because of it. May I add, it was a very simple mistake on a very basic 1040 tax form. So if you have a more complicated tax return, keep your fingers crossed they won’t fuck it up! Took me forever to hunt down the representative (also the manager of that specific H&R Block) that did my 2013 and 2014 tax return because so many of the offices were closed.
Pleaded to the Corporate Office of H&R Block, to see that the mistake was not my fault and was instead the fault of the representative of H&R Block. Seeing as I am a college student and did not have the money to spare to pay back the money that was owed due to this mistake, I was hoping they would have some compassion and understanding. Instead they completely disregarded my case and basically said «sorry we made the mistake but there is nothing we can do»
I WILL NEVER AGAIN GET MY TAXES DONE AT H&R BLOCK AND IF YOU WOULD LIKE YOUR TAXES TO BE DONE CORRECTLY, I WOULD HIGHLY RECOMMEND TAKING YOUR BUSINESS ELSEWHERE!!!

WARNING — tread very, very carefully. I elected to use the help of a tax «professional» for my 2013 return. My taxes are usually as simple as it gets (one W2), but I had exercised some stock options and was worried about reporting that income twice. Terry, my H&R Block tax preparer spent 5 – 10 mns on my return, and reassured me by saying that everything looked good after I repeatedly questioned the process. I paid my $ 200 or so and left confident that it was money well spent.
Long story short I am now in receipt, more than a year later, of a notice of income understatement from the IRS, complete with a ludicrously high penalty. H&R Block is unresponsive– none of my emails or calls are being returned. Why am I not pounding at their office door you ask? I now live abroad, thousands of miles (and multiple time zones) away from L.A. Use these guys at your own risk and cross your fingers that everything goes smooth. I’ll provide an update if H&R Block decides to stand by their claim that they «stand by your return», but right now all I’m seeing is a giant red flag…

Just left this location which I’ve had great service with in the past… but this trip? Not so much…
I come in at 10:50 for my 11am appointment and they tell me they’ll be right with me…40 min later and 30 minutes after my appointment time I have to ask what’s going on… they tell me to sit tight… then a few minutes later proceed to tell me that the person I always use is backed up and unavailable. They’ll find someone else hopefully soon.
I get that this is a busy time and things happen, but if things are backing up simply pick up the phone and call me-​reschedule/​push my appointment back… anything other then waste an hour of my time and THEN try to switch me last minute…
Terrible customer service…

Horrible choice for taxes. They charged well over $ 400 and lacked any professional knowledge! I went to them last year and am POSTING THIS AS A WARNING. I was 22 at the time and had to file an amendment to my taxes a few weeks later after seeing a CPA. I went to the CPA & instead of paying the $ 5,000 H&R block suggested, I received a $ 1,200 refund while only paying the CPA $ 120. They act professional with free drinks & great service but go to a CPA or well… anywhere else. The service is great but this is not a situation where you should lose thousands of dollars…

First Time doing taxes and H&R block was a great choice. They are very nice and welcome you… Give you drinks as you wait. My appointment was at 11 and started right on time. I had Terry Miller and he did everything he could to help me do my taxes right. He have me a discount and it only cost me $ 90 which I didn’t have to pay because I’m taking it out of my refund. If you pay there it will cost you less but I was much easier at the moment to just get it out if my refund. Normally they charge $ 30 to take it out of your refund but Terry only charged me $ 10. Would defiantly recommend this place!

Let me start out by saying this was by far the worst and most unprofessional experience in my tax history.
RUN and hire a professional accountant. Here is the best part, it will be way less costly and they will actually be done correctly. I paid $ 450.00 and another $ 450.00 for the corporate. Keep in mind, my personal taxes only had two W-2’s (VERY SIMPLE RETURN). I have hired CPA in previous years, that charged me half of what H&R did.
Forget cost it was the worst experience. The «manager» Terry and the guy next to him, were passing me and my personal documents back and forth like a ping pong. I had to go back and personally search their messy unorganized desk to collect my sensitive documents. Terry had no clue what he was doing and had to keep asking his co-​worker how to do my return. I should have ran then, at this point I was getting super nervous.
Then to top it all off, I was told both my personal and corporate taxes have been e-​filled and was all set. I called to ask about my extremely high bill and was told that I have an outstanding balance and that it will not be filled till paid, understandable but DON’T you think you should have told me when I was in the office for my second visit or a simple call, NOT the day before they were due. If I did not call to ask about the fees, I would have had no clue that my taxes were not filled. I had to make copies and personally rush them.
Sure enough, got a letter in the mail that my return is missing several documents.

great customer service very helpful got me more than i expected and very reasonable price

First and foremost let me start off by saying that I went to H&R black expecting quality service and professionalism and left experiencing neither!
I had an appointment at 11am today to do my taxes with Terrance Flannery. So obviously I arrived early with the documents needed for a simple file. I don’t have complicated taxes to file at all but I had very specific questions that I wanted face-​to-​face contact to get answers. I assumed H&R block was the place to see an actual person and get answers (at least that’s what they claim).
I was told to wait to in the lobby until Terrance came to get me. Well over 30 minutes later he wasn’t anywhere to be found. He had some guy come ask me for me to just drop off my paperwork without even meeting me or talking me. During the entire encounter Terrance didn’t show his face once to 1) ask what he could do despite his delay or 2) apologize.
While I trust he knows how to file a simple return, again I had very specific questions I wanted to ask a person about and I thought it ridiculous that Terrance didn’t even show up to apologize. Talk about unprofessional!
After 45 minutes I left frustrated without any answers and no where closer to finding them! This entire experience left a horrible impression with me and I’ll be sure to never give them my business again.
I’ll take my chances with turbo tax this time around. It’s sad that I got more customer service from an automated answering service than H&r block!
Save yourself the time and frustration and don’t do your taxes here!

Larry Owens did my taxes and was fantastic! I highly recommend making an appointment with him. He made me feel very comfortable. He was also very efficient and patient. The gentleman at the front desk was incredibly welcoming too! So glad I came here.

I go here every year for about the last eight and will continue. Usually I have Jackie.

Service was pleasant, but be sure to actually check your forms before you leave. I just glanced at my tax return today and saw my account number was not even mine, which is funny because when I was looking she entered the correct one. Seems very weird.

I worked with Jackie at this H&R Block; she’s serioulsy the best. She did my taxes, checked out previous year’s taxes for no extra cost, and was super thorough and professional. The office was easy to get to, had free parking… the entire visit was under an hour. I highly recommend her! Also, the price was right.

If it weren’t for Jackie Taylor, I’d owe the government a lot of money just cuz I can’t figure out the forms! She is the most pleasant person and definitely knows what she’s doing. Love her!

I’ve had my taxes done at H & R Block for as long as I’ve been working and I’ve always received the most prompt and efficient help with my tax return. The staff is always knowledgeable and explain in detail what is being done and what has to be done.
For 2006 return, I discovered TurboTax and cheat on H & R Block. The fees are much lower when it’s do-​it-​yourself.