Her Imports

I’ve heard about Her Imports through numerous post on Instagram. I finally tried them out in December 12^th, 2015. Upon arriving to the office building, and going through security I got to the floor in which the building is on. I was so lost but called someone and got directions to the suite. The worker was super courteous and really took her time with me. After taking my hair home I conditioned it with a sabastin conditioner which is really rich and expensive. It was beautiful. Three days after the hair was installed I started seeing the ends get loose and super dry. I decided to wash and condition it again and it was okay but again a week hasn’t gone by and the ends look horrible. As much as I spent I thought I was great quality but I was wrong. Be careful ladies!
–Updated–
To Patrick T who responded to my review, thanks for showing how idiotic and classless you are. Instead of spell checking my post, you should learn better business ethics. Why would I put cheap ass shampoo on 400 dollar hair? I use the same products that are used to style the same hair in the salon I go to. You are not a licensed hair stylist and very rude. I will be sure to stop referring this company as well as make a complaint to the bbb.

My experience with this company is mixed. I’ve gotten hair from them twice. Both times it was the Peruvian bleached hair. I get it, bleached hair won’t last as long as Virgin hair. I accepted and understand that. However, my issue is the inconsistency. The first time I got five bundles of hair, 22 – 26 inches. I dyed it a beautiful blue color. Loved it! It held the color well and last two installs, so about four months. You can see me on their Facebook, Instagram, etc etc. Second batch of bundles has lasted about a month and they are ratchet. I used the same exact dye and as I did last time but the hair feels like straw. I take good care of the hair, I have it washed at a salon about once a week. I’m going to take these extensions out in a couple weeks bc the hair feels really gross. The quality of the hair this time around is significantly different than last time. I spend about 450 bucks on hair that lasted one month. Not cool. *EDIT* I dyed it with Manic Panic. It’s a temporary vegan dye that wouldn’t damage the hair.
UPDATE: her imports was apologetic after I reached out to them regarding the hair. And to Patrick, I am a licensed stylist. I’ve dyed her imports hair oh many occasions and a lot of them have been featured on the website. I complained to manager regarding the rudeness of whomever is running the Unilocal account. They also trusted that I knew how to properly dye the hair, and generously offered me a discount bc it was a bad batch. They agreed to look into whomever is running the Unilocal as berating customers who had a bad experience is rude and unprofessional.

Ive been to this location and i love it. I love the way the pictures on the wall of people wearing the extensions are posted so if you have a certain way of what texture you want they can just point at the picture and say well this person is wearing brazilian body wave. Henry is absolutely amazing. He was very detailed about all the textures and letting me know how they would blend in and that i can dye the hair basically do whatever with it just treat it like my own. The hair doesnt shed or tangle and im happy with that. I think this hair can last a long time if you take good care of it. I feel like people are getting paid to write bad reviews because this hair is the BEST!!! GET YOU SOME YOU WONT REGRET IT!

DO NOT WASTE YOUR MONEY!
I bought this hair from the Long Beach, CA. office less than 2 weeks ago, and I must say this is the WORST hair I’ve ever had. I bought 2 bundles of Peruvian (so called) body wave have 18″, 16″ and a lace frontal. I spent over $ 400. not including my install.
I usually buy my hair from Paulines in Lakewood, but i saw a blog saying this was really good inexpensive human hair, so i contacted them. After I bought it, I Co-​washed it, let it air dry over night and had it installed the next day.

By the second day, the closure began to tangle, the spilt ends were the absolute worst, and my hair smelled like a dead dog. NO LIE! It’s that BAD YALL!
I notified herimports, and they offered me free shampoo and conditioner. They assured me that, that would rectify the issues. I washed and conditioned this hair about 10 times, cut about 4″ of split ends.

Well… It still smells, and it still has split ends. Not to mention, my husband said I smell like a old wet towel, and my closure is stiff as morning wood. DON’T BUY THIS HAIR!
#BSIMPORTS

I can never get anyone to answer the phone! The security guard didn’t even know what business I was talking about when I came in there!

First off, I would like to say the «corn chip» smell is DEFINITELY EXAGGERATED! Lol.. A woman came into my job with the Persian body wave & I fell in love & decided to check the hair out myself so I went online to see the reviews & I seen all these reviews about the odor so I decided I’d rather go in & smell it for myself. .in my HONEST opinion I did smell a slight odor on SOME of the bundles but nothing a little co-​wash couldn’t fix.
When I went in, the employees were VERY helpful. They opened up many bundles to try & match my color & curl pattern. They were beyond helpful explaining the differences between the hair textures as well.. I ended up buying 16′ 18′ & 20′ Brazilian body wave I can’t wait to get it installed.
The ONLY Reason I didn’t give 5 stars is bc I think the hair is super pricey but I’ll be trying it out to see if it is worth the price. …
Oh & btw after me washing this hair ONCE with joico shampoo & conditioner, the smell is GONE! ;) my best advice would be to go in & pick your hair instead of purchasing online.

If you want good quality hair don’t get it here. SAVE YOUR MONEY!!! I maybe like many of you saw their creative advertising from IG as well as many hair gurus I considered honest. Look let’s be real they give these people free hair so of course they are going to say good things.
Location:
Her Imports is located within a commercial building off of Sepulveda across from the Promenade. It’s in interesting location to place a hair store but eh.
Parking:
I parked in the loading area because I didn’t really see where else you could park without having to really trek there.
Her Imports:
The man who helped me pick my hair was very friendly. He took his time explaining the different kinds of hair textures they had as well as the lengths and colors.
I was very pleased with my purchase of 3 bundles and a closure. I should have done more research before I spent 400+ dollars on shitty hair.
When I got home and co-​washed the hair it had a really strange smell to it. Almost like wet dog.
I’ve never experienced that with any hair I’ve ever purchased and it would have been fine except the smell was so strong. I conditioned it and went about as normal thinking maybe it was a one time thing. NOPE. Anytime the hair got wet either by water, sweat whatever it had such a strong and pungent smell. It was so embarrassing I never wanted to go swimming or anything that would get it wet because of the smell. When I tried to email customer service I received no response and when I told them on IG they blocked me. Instead of trying to remedy the situation… send me new packs… redeem some kind of sense of pride in your product and wanting to have a return customer… terrible business on their part. They won’t last long. Word of mouth spreads quickly and people can only deal with overpriced crap in their hair for so long.
There are so many other hair companies that aren’t going to charge you half a grand for hair that smells like it was cooked with bleach. Save your $$. Not worth it at all. Oh and the closure was so bad… bald spots within a matter of 2 weeks and so stiff. No matter what I did it was really really bad.
Would I recommend this place? Not a chance in hell.
Unilocal 100 Challenge 2015 — ³²⁄₁₀₀

Buyer beware! I placed an oder online. After not receiving the order; I called and was told it will ship out the next day. Order was then canceled without my knowledge. I called and spoke with 3 different people who was to assist me. Unfortunately none of them followed up with me. Soon after was notify by my bank of fraudulent activity on my card. Someone there tried to charge $ 6,876.35 on my card. Thank goodness credit cards companies now monitor consumers account for unusal activity.
It’s better to go into the store if there is one near you. Also, the Mongolian tight curl is more of a wave… not curly.

Both the young man and young lady were extremely friendly. Customer service here is phenomenal! I feel like they actually care about ensuring that their customers are satisfied. They lay it out on the table, literally, and answer all questions. (For me, that meant about 50 million). They also allowed me to actually sit with the hair and run my fingers through it, over and over, until I made a decision. Great customer service and good quality hair! It’s also for a good price! And they offer hair financing online: you can’t beat it. See for yourself!

So I went to Her Imports on May 8^th at the referral of a stylist I know, to buy 2 bundles of Brazilian deep wave (1 in 22 and 1 in 24). The salesmen were very polite taking several bundles out for me to feel but upon emptying bags and bags of hair on the table I was immidiately taken by suprise at the horrible corn chips, feet and mold smell coming from all of the hair. Well before I could even open my mouth to ask about this horrible smell, one of the salesmen volunteers out of nowhere an explanation for it. (I felt like he read my mind) He says it’s from the chemical they put on the hair to disinfect it and rid it of lice before it ships from overseas (the chemical smells so bad it seems like it’s infected more than disinfected) He says that I can use a tea tree oil shampoo and it should come right out. Okay fine. I go home and shampoo and condition the hair (the hair itself was actually not bad hair) after the first wash with tea tree oil shampoo and conditioner it smelled almost worse. So I washed it again… and again… and again until it totaled up to 6 washes… the smell was still there and at this point all over my house. So I tried soaking it in pure tea tree oil, Listerine, soaking it in fabric softener, sea breeze and finally soaked it in Pure apple cider vinegar (with the mother) for 3 hours which should have cut through any odor. At this point I am an hour away from my hair appointment and freaking out because I had just spent all this money on hair that permanantly smells horrible.
I email their customer service department to ask what to do and why it’s not coming out explaining how many times it was washed etc… No Reply. Til’ this day still no reply. So on their website it says they want to make sure their customers are satisfied… I don’t think they care at all just as long as they get your money. I also read somewhere else online that they know the hair smells bad… but the smell is supposed to go away. If they know that it smells, and so many people complain about the smell, then why don’t they use a chemical that doesn’t reek. Surely there is something else out there.
So today is May 14^th… the hair still smells like moldy corn chips trying to be covered up by flowers and other scents. Will I buy from them again… ummmm NO!

This place is fantastic. I called the agency to ensure that I was in the correct area/​location. The guy that answered was very kind and advised me to call right back if I’m still a bit lost. The service was amazing, the staff at the front desk were very helpful and the young lady that assisted me with the bundle choices was very patient and knowledgable. Even with customers waiting for her in the lobby she still made me feel like my time was most important. I purchased three bundles plus a closure and I’ve installed my bundles twice so far and still had hair left over. I washed my bundles, the hair was manageable and there was very minimal shedding. I’m definitely a satisfied customer. I will be back and recommend this agency to others.

WARNING!!! If you workout or get this hair wet, it STINKS it smells like corn chips. Its to disgusting and does not go away no matter how many times you wash the hair. HUGH disappointment:(This hair itself is beautiful but the smell is horrible!!!

I was a bit skeptical about going in to see the hair because of the reviews about the customer service, but clearly they made changes!!! Henry was very patient with me and my lovely mother and all her questions. He made it comfortable and was very informative!
I haven’t installed the hair yet but I’ve already washed it and I’m in LOVE with the texture and the fact that it doesn’t have a funky smell like the previous hair I got from another company!
I can’t wait to install and will for sure be going back and referring them to all my friends!!!

THE HAIR:
This hair is amazing! I have gotten brazilian wavy, and brazilian straight hair. I always get 3 bundles (22+ inches) and it is enough. I would get more bundles if you want it to be full, but 3 is just enough. I have been doing hair for over 10 years and this is the best virgin hair and best price i have seen. I have dyed, cut, and re-​used my hair many times. I wear it for about ¾ months… only because i like getting new hair often and the price isn’t too bad but if i wanted to i could leave it in for much longer. A lot of virgin hair gets tangled and frizzy but not this hair!
THE SERVICE: HORRIBLE. If this hair wasn’t such a great quality i would most definitely take my business elsewhere. Since i live in LA i figured that i would just go get my hair instead of ordering it online. I went to the Vermont location. My experience was unprofessional to say the least. I called ahead to make sure they had the hair i wanted and the girl who answered had no phone etiquette and it spoke to me as if i was one of her friends or something smh When arriving at the place they tell me that they only take cash! This was super convenient and i had no time to wait in line to get money out at the bank so i ended up having to come back the next day. The next day when i went to get the hair the girl was not friendly, and not very helpful. Besides the fact that i had to go the whollle way to the bank and withdraw money because they had no credit card machine, the girl didn’t even have change to give me! It was only $ 5 so i was like whatever… but still. Super annoying. I am going to try out the new location but i hear it is no better. PROFESSIONALISM IS VERY MUCH NEEDED IN THIS BUSINESS!
For the quality of the hair i still give them 4 stars!

One attribute that I appreciate more than anything else is when a business tries to rectify a bad experience. Life happens, people make mistakes that often times do not fully capture a complete idea of what a business has to offer. Her Imports is working hard to correct mistakes in the past and I sincerely applaud their efforts.
I stopped by their new location in Westchester CA this past weekend after the manager Patrick reached out to me. While I still stand by my original review the fact that their management team is working hard to solve prior customer complaints really proves that they are about more than just the bottom line.
The new location is much more user friendly than the Sunset Suite and much easier to reach by far. When going to look for it you want to start your journey on the side of the Howard Hughes Plaza where Kabuki Restaurant is located! I had no problems getting into the building and the staff was warm and friendly.
I was greeted by a friendly woman who supplied me with two complimentary bundles of replacement hair in the Malaysian Straight. As always, the hair is soft, supple, free of split ends with a medium lustre. I am so happy to have the opportunity to give Her Imports Hair another shot — the bundles that I purchased in late 2013 are still in my head RIGHT NOW and are still amazing. There is very minimal shedding, ZERO tangles and the hair is manageable, soft and lovely. The hair retains its natural waves wash after wash as though it is brand new. I have dyed the hair two times, used a color remover, dyed it again and bleached the ends (ombré style). I use heat tools on it daily and it is not frizzy or fried. the hair really does stand up to a lot of wear and tear.
When I think about the thousands that I have spent over the years on substandard Beauty Supply Store hair it makes me feel foolish for not trying Her Imports products sooner. Please invest in it, you will save yourself a lot of money in the long run not to mention bad hair days.

I went to this location about 2 weeks ago and was helped by Danielle. The location was confusing and I had no idea that I was looking out for a business building. Other than that I found the office where I received exemplary customer service. Danielle was knowledgable about every type of hair that they offered. I ended up getting the Brazilian body wave and I recently installed it. I am very satisfied with the service and my choice. Thank You Her Imports!

Beautiful hair HORRIBLE service! I’ve been using their hair for over a year now but today took the cake for me. I did my due diligence by calling first to make sure they were available for business. I drove all the way from Long Beach and was told to have a seat someone would be right with me. Well the lobby receptionist never called to let anyone know I was waiting so I asked if I should call. Her response was «sure but the guy just left» I’m not sure how long I was going to wait before I was notified of this. I called them directly again to let the young lady know I was in the lobby waiting and she said ok, like she was coming out to let me in. A few minutes later she called me back to let me know «the guy had to make a bank run» and «the bank is literally across the street so he should be back any minute». 30 minutes later NOTHING! After reaching my limit I had to leave and YES I left empty handed and STILL had to pay for parking. No one even bothered to call back and apologize. Needless to say I’m beyond annoyed with a hair appointment in the morning and no hair! I love the quality of their hair so I’m not sure if I’ll try again in the future but for now I’m looking for a plan B as I type!

I will agree with others regarding the location and professionalism. The small suite on Sunset is fine but come on, no credit card machine? I WAS TOLD CASH ONLY AND HAD TO GO TO THE ATM. No landline? The girl was VERY pleasant and kind though. The hair: meh. I bought the Mongolian Curl thinking it would end up looking like the photos on their website after installing. I took it to a stylist (who always colors the hair I buy) to color it and she immediately commented on how poor the texture was. It only got worse after coloring. I went to another stylist for installation and she immediately scoffed as soon as she touched it. The curl pattern was damn near gone. I was so disappointed. LISTEN I’M NOT SAYING THAT THEIR HAIR IS HORRID BUT IT IS POSSIBLE I GOT A BAD BATCH AND THAT’S WHAT MY REVIEW IS BASED UPON. it’s clear that many customers are satisfied so no worries, right? Right.

Came in today. Very nice office. Danielle was extremely helpful. I got four bundles of the brazillian body wave. The hair is so pretty and soft I can’t wait to install it.

Ok soooo… I’m a hairstylists who does a lot of hair extensions/​weaves.!!
1^st I will comment on the quality of the hair… I have at least 10 clients who wear herimports hair and they love it… the hair lasts pretty good as long as you take care of it. The hair is very soft and will return to its natural pattern when washed again!
The smell is horrible… I can not be the only person who thinks the hair smells like corn chips! And the smell will not go away. I’ve had a client who has had this hair for a year, and I can not tell you how many times I’ve washed and deep conditioned the hair and it will not go away.
SERVICE:
I have been to the Vermont location to pick up hair and the sunset location. When the Vermont location first opened I’m assuming the workers were living in there. Shoes lined up on the wall ppl dressed in their pajamas working. But the place was really cute! So I really didn’t understand. When purchasing hair the guy pulled the change right out of his pocket and didn’t have enough change to give me, and asked another customer who was there for change. What kind of business is this.
Sunset. After finally finding the location, I stepped in the lobby and was confused like is this a hair place or am I in the wrong building… I then was let upstairs by the security guard and was told that the girl is not here yet so just wait on her in the wifi area. Wifi area? Okay that’s nice! But then I sat there for a whole hour and a half waiting … Until I got fed up and left! Called the store no answer. Then I get a call back asking did someone call. Ummm call who? Isn’t this a business line. NOPE! It’s a cellphone where the girl has not one ounce of customer service. She did apologize for having me waiting but I feel as a business in a office setting like that with a receptionist and security guard, one of them should have known what time she would be back to the store.
The quality of the hair is EXCELLENT! But the employees need a lot of training in customer service.
If I’m going to make another purchase from this company I will be purchasing hair in advance online. And hopefully that experience will be better!