Hertz Rent A Car

The worst rental car ever. I prepaid for two cars 2 months in advance and planned all my trip based on that. When I went there to pick up my cars and start my trip, they told me that they don’t have any cars available!!! The staff were so impolite and not really helpful. The only thing that they could do was to ask me to cancel my reservation and took $ 100 as cancelation fee! Overall they ruined my Winter break trip plan!

Nine people waiting, one person working. He’s doing a great job, but where is his help? People are waiting

So, upon check out I wanted to put the charge on my debit card. Simple, right? They tried to process my card twice, so the bank blocked my card. I called the bank the verify the sequence of events, yet they denied that two transactions were run. They wanted to run the card again to complete the transaction! That would mean they’d be holding $ 691 three times. No way! So, I just had them process the transaction on the original card. What a mess! Now I have to do all the follow ups to get this fixed. This, plus to pick up /​drop off area is a mess!

I went early in the morning, was the only customer there and got great service from the young woman working the counter.

This place is a clown show. I had to call Hertz while at Hertz cause they quoted me a higher price than on my reservation. Then they made me wait outside about 30 minutes before bringing around my car. I rent cars often and I’m a Hertz gold member and this is by far the worst Hertz I’ve been to. The only plus side was they recognized how bad they are and apologized 1,000 times. Train your employees how to book a reservation, Hertz. Geez.

I’m giving hertz 2 stars only because we did end up with a car that got us home!
BUT…here’s the story!
After having a nightmare at another company I called Hertz’s 800 number and got lucky on my second try and got an agent that could actually find Hollywood in their directory! He was very helpful and found me a large enough vehicle for our needs. His exact words were a mini van that seats 7 and can hold 3 large suitcases! Perfect! The price was ok… he offered me a discount!
When we went to pick up the vehicle we were told we had agreed to a mid sized car… but we could have the van for another $ 400.00! The young lady at the desk was extremely rude… not sure customer service should be a career choice for her. I called the 800 number again… the man I reached said yes we have you down for a van and the amount we had been quoted was correct. I asked for him to speak with the staff at the desk. He asked me what she was saying… this is where I made my BIG mistake! I told him about the car or the van for another $ 400.00…he then proceeded to «check» again and agreed with the desk clerk! I asked to speak with a manager or supervisor… who informed me that they would escalate my call to customer care to review my phone call recording and call me back right away… ummmmm that was Thursday June 11^th! I have since tried calling and logged another …“they will call me right back” call… still holding my breath!
I was taking 3 cousins from Australia on a road trip along the coast and I was appalled at the service we encountered. We stuffed all the extra luggage in around them on the back seat! Arghhhhh
So I am on social media to try and get some response! This is horrible customer service!

I rented a car from here for a week the car smelled like old hag and eggs the employees have no respect their service is horrible they read the bible while talking to you they said theyll call me for the final charges but charged me with out my permission how do you do that??? Stupid place never in my life will i return

Worst service ever. To the front desk guy I just wanna tell u:” your company and you sucks, period.”

I really don’t give bad reviews but Hertz corporate needs to read this and the other similar reviews on here and fix this. Similar experience to almost everyone else on here. Horribly understaffed on multiple occasions. Why only 1 – 2 people working at any given time at one of the busiest places (Hollywood and Highland) in SoCal is beyond me. Enterprise has 6 – 7 employees at a similar sized location right up the street in Hollywood — USE THEM! Apparently Hertz corporate could care less because it’s been the same story for months. Why State Farm refers them is beyond me, makes the whole experience that much worse. I called on several occasions and it just rang and rang, also while returning the car there was no one at the front desk for over 10 minutes! How do you leave a business unattended like that during business hours? Do yourself a favor and switch your rental to Enterprise. You do not HAVE to rent from them, you are allowed a choice.

Worst place ever !!! The employer was so rude to me and refuse to help me !!! There is no manager that I can talk or complain !!! I never had such a bad experience with Hertz before … Hertz You guys need to fix this problem … hire better employment !!! This place is a joke !!!

So I had to rent a car from Hertz after I got into a car accident and State Farm would only let me rent hertz. When I rented the car they told me to fill up the tank to where it was or else I would be charged for fuel. However what they did not tell me was that I would be charge almost 10 dollars per gallon! I was half a tank short, so I just assumed they would charge me 50 bucks or something, but no, they charged me about 95 dollars for half a tank of gas! I called and expressed my frustrations, they kept on telling me to look at the paperwork, and I said that it was never explicitly stated to me, because if it was, I would have filled the tank up and not wasted about 100 dollars. They refused to do anything about it, saying the account was closed, but so generously offered to send me a $ 25 gift certificate for my next rental.

Meh — it was a rental at. We ordered our car online and there was only one attendant and one driver working. The wait took a while and the attendant had a look on our face like she didn’t want to be there (it was 730 am).
We called to extend our car by one day and that was easy.

The worst ever service.

arrived and they couldn’t find our booking, apparently despite calling and making a booking the woman working there didn’t enter it into the system. had to wait nearly an hour to get a car, when we finally did it smelt like off Bolognaise sauce and urine, it was dirty (had rubbish in it). Don’t buy into their tank refill thing unless you’re sure you will be empty, we did and we came back half full, had to pay for full tank anyway. Absolute BS. Go to Midway North Hollywood, for a chain company as big as this hertz was REALLY disappointing

Rude staff. Offered me a «deal» on the car level I had already reserved, and when I declined, gave me a crappier car. They also refused to pick me up, so I had to walk a mile to get the car. Not the end of the world, certainly, but it was a pain and the whole experience made me feel like Los Angeles is a terrible place. Thankfully, the car got me out of LA for the day.

I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to pick up my rental. Your staff was very attentive and helpful. The employees I interacted with, especially Rolando and Michael, were very knowledgeable about your store’s product line and seemed genuinely interested in helping me find the right car that met my needs rather than just being focused on making a quick sale.
Thank you

I reserved a car online early Friday afternoon to pick up on Saturday morning. I only needed an economy car as a backup for the weekend. All good online, reasonable price, right car type, etc. I went on Saturday AM to pick up and there were 2 agents, very slow and when I finally got to the desk after about 30 minutes (2 clients later, 1 per agent), the agent tells me they don’t have any economy cars and I have to upgrade to a full size for $ 40 a day more. Since the whole weekend was only a $ 100 rental, I told him to cancel the reservation and I left. The only plus is that there is no charge to cancel.
Don’t go for the bait and switch. I said «but I reserved it» and the agent said «it lets you reserve anything online. We’re just a small office so we don’t have a lot of cars.»
I went to Enterprise a few blocks away and got an economy car in just a few minutes, cheaper & fast service with a smile.

I have been renting here for years because of the proximity to my home. Although there are other Hertz locations in my area I choose this location because of the friendliness and courtesy of the staff members at this location.
As a long time renter from Hertz, I do hope the corporate office is able to resolve some of the other reviewers concerns.

The only reason I rented from this location was because I was involved in a car accident (not my fault) and because it was easier to pay for my rental up front, I wanted to use Hertz because I have a discount with them through AAA. I read the reviews on Unilocal and the collision center where I took my car for repairs tried to talk me out of using this Hertz location, but I did it any way. I got lucky and had an okay experience, but only because the receptionist at the collision center warned me to stay on top of things.
Their customer service has a LOT lacking. I had just been in an auto accident and didn’t feel extremely safe being driven by members of Hertz’s team. I received very little help with my bags getting into the car at pick up and again at drop off. And the help I did get was only after asking. The girl who dropped me off at the collision center at the end of my car renting experience, didn’t even get out of the car. She made it clear that it was the end of her day and she was being inconvenienced by having to drop me off before going home. If that’s the case, why are you offering pick up and drop off services???
This location is clearly understaffed and underpaid. That can be the only excuse for their lack of enthusiasm.
I was supposed to have my car for under a week and I ended up needing a few extra days. When I called Hertz to tell them that I needed to change my return date, I could barely get my statement out before I was hung up on. Whoever answered the phone simply said «This is from the car accident? We’ll be getting a notice from your insurance company. Thank you, goodbye.» in one long run on sentence before hanging up. Rude.

I hate it when businesses have one worker at the desk when they have lots of car reservations. That’s the way things work here: they keep it understaffed to save money, which means LONG WAIT TIMES for the customer.
When we arrived a few minutes early for our reservation, there were 12 people in line and one worker manning the desk. First person took clerk more than 15 minutes to help. At the same time, he was interrupted by many phone calls, which he had to field. About a third of the time he also had to go get the car for the customer, too. So we had to stand in line for about 50 minutes to get our car. It was a bad scene: they gave up all pretense of courtesy, of even acknowledging customers or trying to explain the extreme wait times. I get the feeling it is like this most of the time; they know that is how it is going to be, a mob scene with sad customers, and they have grown used to it, so it is just the normal way things are for them. The guy was clearly overwhelmed and I felt sorry for him. He was a nice guy but he is being abused by this company.
When I returned the car, there were more sad people waiting. At first I thought there was no worker on duty, but after about five minutes a head popped up from under the desk. Though I was standing at the counter, she said nothing to me. As I started to speak, she said she would help me when she could. I said even if we are returning a car? Then she said, ok, I can do that, but my computers are down.
Bottom line: Dont rent from this location unless you do not mind extremely long waiting times even if you have a reservation already. SOme of the workers are really good, but company policy of running things with only one person means PAIN and UNHAPPINESS for the customer.