Kheir Center

The physician I am seeing is great which is the only reason why I will rate 4 stars. Takes a long time but very in depth and highly knowledgeable of course! 1 star less because the medical assistants are rude. Oh and the staff at their Wilshire clinic are way better than them!

I am satisfied with this clinic. The staffs are all nice and very welcoming! The clinic is very clean. Everyone here is interested in improving your experience and you only need to wait for a couple minutes. Parking is convenient too its right next to the clinic and can get it validated as well. I would recommend Dr. Rafay. He is really professional and excellent. He likes to take his time with his customers which is a plus! I been to so many other clinics before and this one just seems a perfect fit! I would recommend this place. It has excellent customer service!

I am very disappointed in this clinic. Went to the Drs do to pain in my lower abdomen. The physician assistant did a urine test and he said all my results were negative. He said that I would need an ultrasound but do to my insurance I wouldn’t be seen till three weeks. Was in pain for 3 days and I finally went to the Er and I was told I had UTI infection and had gotten worse. My moral of the story is your physicians do not what they are doing. When I was there he kept asking me 21 questions instead of trying to resolve the problem. I stated to the dr at Good Samaritan that I had gone to Klein Clinic and he mentioned that the physician did not know what he was doing.

Got my blood done by Elizabeth two weeks ago and still have bruise on my arm. Furthermore, the surrounding area is excessively sore. This hasn’t happened to me when visiting other health care institutions. When I made a complaint I was told that I wasn’t the first to complain but that Elizabeth was «fast and efficient.»

Last time here I waited 80mins. Waited for three weeks for a follow up appointment. Got there 2mins pass the follow up time due to la traffic (took an hr and a half to get there) and they say «oh the grace time is 15 mins, you better make another appointment «Now I have to wait another two weeks.

I really don’t know where to begin, but if I could give zero stars I would!!! My mom saw a Dr about two years ago and they found a tumor in her brain so she had to go in for another exam. First, she was told she would have an appt w/​a Korean speaking Dr and when she went in, the Dr could not speak Korean. During this appt, she also had her arm looked at b/​c she fell. From there, her appts w/​the Radiologist were great — which was at a different Dr’s office. They gave us a copy of her report and it said that she had a fracture. Well when she went in for her first follow-​up appt, they scheduled her w/​a nurse who told her her arm was fine! Well her arm was in so much pain she couldn’t move it and the Radiologist’s report said she had a fracture so I’m not sure what the nurse was reviewing. Then, her brain MRI came back and her tumor had grown. Well this appt was suppose to be w/​the Dr but they said they had to reschedule the time… well guess what? She was rescheduled to see a nurse again. When she went in, the nurse had the audacity to say, «The tumor is small so you shouldn’t worry» — EXCUSE ME!!! Are you a MD? Did you get a biopsy? NO!!! You didn’t — so how in the world can you say that to my mom? I was LIVID when my mom told me so of course I called to complain. I spoke to Jenny, back office supervisor, and she assured me she would help me fwd my mom’s medical records to another Dr b/​c at this point I definitely had to change Drs. Also, my mom initially asked them to fill out an exam w/​the Drs signature for another Dr which she said she would take care of, and I asked that she email me back when all was done. WELL GUESS WHAT? I didn’t hear back so I emailed her back to say, «Hi Jenny, I’m still haven’t received your fax nor got confirmation that all her records were forwarded to Dr. Kenneth Ho.» And her reply is, «All of your mother’s medical records were faxed to Dr. Kenneth Ho on 06/​27/​2014. As for the physical form, she would need to have that completed by Dr. Ho since he is now the primary care provider.» So I reply back, «WOW. So after our entire conversation, the Dr still refuses to complete the form? I’m sorry that you’re caught in the middle but I’ll definitely be reporting him to the Medical board, the CMA, BBB, and etc! This is ridiculous!!!» And her reply is, «You’ve already changed your mother’s PCP. She has another doctor as her primary doctor. Her primary doctor can fill out the paperwork.» And my reply, «I plan to ask him, but you’re missing the point! She asked your staff MULTIPLE times (she even waited in your office an additional HOUR when your nurse said she would get it for her and then didn’t) and you even told me via phone that you would get it done, and now a different story. Her PCP just changed today and our phone conversation was on Friday!» — Patients, you deserve better care!!! There are better Drs who will give you the time and day so chose your providers carefully!!!

2 weeks late, a footer on my Ralph’s market receipts shows «At your request Ralphs is donating Korean Health Education Info…»
Ralph’s customer support for the community outreach program said that 1% is donated for on 3-​month basis of your accumulated purchases: Up to $ 100, 2% up to $ 200, 3% up to$ 300 & max of 4% above $ 400

I have mixed feelings about this place. Thus mixed ratings as well.
the first time I went there my experience was a 2 star one. The problem was
English… the staff and the doctors did not speak the language well.
I came back after a year to get né prescription and the problem was even bigger.
to the point where I could not understand the doctor’s mumbling (dr. Hong? or sth like that) Thank God I was there to get just a new prescription for b. control pills, the conversation lasted less than 5 mins but yes I had to wait forever! So I got my prescription and it turned out that he didn’t wrote it correctly! The pharmacy has been trying to verify it for 2 days now cuz they don’t hear back from the clinic! I called the clinic and hear ‘oh yes the fax wasn’t working yesterday’ yesterday Is yesterday but u got another fax request from the pharmacy earlier today. ‘Oh, we haven’t checked it yet.’ horrible! 1 star.
Did I mention that dr Hong was nasty looking guy… go figure ladies…
Anyway, I started doing pap smears and check ups somewhere.
The good thing about this place is that they can give you a b. control prescription for a year! not 3 months like in many other places. That is the only reason I keep coming back.
I went there in August ’12, waited 1 hr though I had an apt, the office was terribly disorganized, everyone in training. as for the doctor, a new lady… she did not even sit down when she was speaking to me… she said she would not give me a new prescription for more than 1 month cuz they don’t have my pap smear on file. i said i did it 3 months before and everything was OK (which was sufficient information for 2 other doctors I saw at KHEIR the year and 2 years before). So I had to get a copy of my pap and come here again! grrrr… 1star for that.
My last visit was in Oct and guess what, the doc didn’t even want to see a copy of my pap smear although i offered him to see it. 1 year prescription! 5 stars for that. Also, I waited barely 15 minutes and the visit was quick, the doc did speak English!
I give it a 3, as it highly depends on what doctor is working there and who is at the front desk. THere is some kind of rotation, i don’t see the same doctors after 1 – 2 years. The office is getting modernized so there is hope they will improve.
Good luck! You will need it here.