Liberty Travel

I thought about whether I should write this review or not but I really believe I got the short end of the stick. I’ve used Liberty Travel before at different offices, this was my first time with this office. I originally contacted them in April, I was planning a trip to Greece and needed help with suggestions and such. Long story short, Natalia was helping us with the planning. Mind you this was after a lot of back and forth. Which by the way, with a lot of calls unanswered nor returned. Every time I would call she was off or «oh I’m sorry she was here yesterday, you just missed her» At one point she was away for about 3 weeks, she did explain that she had a family emergency which I can understand but no other agent offered to help either. September comes and it’s time for our trip! We had a good time but come the night before coming back home the pilots go on strike, Natalia calls me at our Athens hotel to inform us that our flight was cancelled and we were to leave in 2 days. I honestly was not interested in staying another 2 days in the rock hard mattress they call bed! So I asked if we could take another airline, unfortunately the «airline did not allow that. Since we didn’t buy travelers insurance we would have to pay for our 2 night hotel stay which was $ 220 not bad. My next question was for me to pay out of pocket to Germany which was out connected country before coming to US, she said I’ll give you a call in a few. She finally calls me to tell me that the «airline wouldn’t allow that either. Then I asked well since the airline is putting us in this situation they need to pay for our hotel, I know these things happen. Her answer was let me ask the airline… the airline «said no.» The 2 days past and we get to the airport and I asked the airline attendant at the checkin section about the refund and on why they wouldn’t accommodate us catching our flight in Germany. The flight attendant told us that they had made several accommodation to their passengers since they knew it was out of the customers control. What?! So I could have left Greece 2days ago and at least tried to enjoy 2days in Germany while the strike was over? Interesting. When we get to L.A. I called Natalia the next name, she was busy talking to another customer and never called back. I kept calling for a week and finally got her on the phone, told her what the airline agent told me and she pretended to be shocked. She told me she would continue to talk to them in regards to the hotel. Needless to say I am still waiting for a call or an email. No worries though, I contacted the Lufthansa myself and got the credit.
It’s unfortunate that I give Liberty travels a bad review because I really like them but this branch definitely put a bad taste in my mouth.
It’s also unfortunately I give a bad review to Natalia, I thought she was really sweet and on top on her customers.

I worked with Laura to book my travels to Ecuador, Peru & China in 2014 – 2015. She was very informative and prompt with my inquiries (which was really numerous). She was a professional and provided A LOT of options. She is out a lot (but as a travel agent– what can you expect any less?!). However, she always gave me a heads up when she was out– particularly if she knew I was waiting for an answer on something. I had a great time on my trips and was thankful for Laura’s honest opinions on what would work best in each city. The staff there was also very friendly and accomodating.

Ugh I hate having to write such a bad review but it was such a bad experience I feel like people should know before using them.
When I met one of Liberty’s agents while out one evening I was assured she’d take care of my travel needs. That was not the case unfortunately. The tickets were a bit last minute to Europe so I definitely needed them to be taken care of quickly — no hassle. She gave me my flight options on Monday and when I sent my passport number and info to secure them I got a reply that she was out of the office until THURSDAY. So I waited.
Come Thursday I contact her and get a response that’s she’s now out till Friday. In her email she directs me to another agent who can help me. I contact that agent and I get a response that they’re out of the office too!!!
So I call them so I can confirm the price on the tickets and I get another agent. He is very helpful at first and apologetic for how frustrating my experience has been. We finalize the ticket and he then charges me twice for the ticket and travel insurance even though I told him it went through he insists on running it again — Draining my bank account of nearly $ 3000 and over drafting my checking account. So now I’m dealing with the agency and the bank to get my money back without jeopardizing my ticket plus fees for overdraft.
Smh. Worst experience ever. Guess I should have known: if something ain’t broke, don’t fix it. Going back to my old travel agent who can at least offer me aisle seats !! :(

Unprofessional and completely non-​responsive to multiple calls and emails.
I had used Liberty Travel for a trip to Mexico back in 2012 and had a great experience working with Katie Bokamper. Unfortunately, I was really disappointed with this company with my second attempt to work with them.
I reached out to Liberty again in December 2014 after I got engaged and spoke with Laura Wood. We went over some ideas for my honeymoon after a couple emails back and forth I just never heard from her again.
After about a month of zero responses to my follow up emails, I reached out Liberty and was put in touch with Meredith Snider. She and I had a great conversation over the phone and she said she would send me some information about St. Lucia just to get some ideas flowing. Once again, I was never sent any information from her. I reached out again about a week later and just never heard back.
It’s now been about 3 weeks and I still haven’t gotten a phone call or email back from either one of them. Needless to say, I will be going with another company after my experience.

I planned a trip to Tahiti with Sara from Liberty Travel and I have to say that she was wonderful through all of my planning. I had to contact Liberty Travel again and had the pleasure of dealing with Meredith and AGAIN nothing but prodigious service! Sara and Meredith are immeasurable! We haven’t traveled yet, but the effort that they both put into my planning. I am sure we are going to have a phenomenal time.
Thanks Again Ladies… Keep up the good work!

Katie Bokamper saved my trip! She planned the best weekend in San Francisco. Our hotel and events were cheaper than anything I was able to find online. My experience with Liberty Travel was seriousy GREAT and Katie will definitely be planning our next vacation.

I LOVE this agency. After scouring the internet for my upcoming Caribbean holiday, getting frustrated, and basically giving up… i decided to give them a call. What a WONDERFUL EXPERIENCE! They asked about the details, things that I hadn’t even asked myself about the trip. Did i REALLY want a 9 hour layover to save $ 50? Did i know that the time had chosen was hurricane season? To make a long story short… they found me a great deal, and i had an AWESOME vacation. LOVE LOVE LOVE. The staff really knows their stuff!

My favorite travel agent has been moved to this (7^th and Flower Street) location! I was a fan of the Liberty Travel location in California Plaza, but they recently had to close that branch, as I guess they are reorganizing. Liberty Travel is a great company that offers very personalized travel itineraries that go with your budget. Their agents are skillful and friendly and offer great rates. As I mentioned in my other Liberty Travel review, I had a few nightmares booking with STA in Phoenix a while back, so I’m glad I gave these guys a try. Ask for Ryan! He’s seriously my go-​to guy– efficient, friendly, and most importantly, patient for those times when I change my mind every 5 seconds. Whether you need hotels, cruises, airfare, or tours; these guys do it all and are even able to price beat competitors depending on the situation!