Make Asobi

The selection of Asian brand skin care and cosmetics here is positively dizzying, in a good way! I was strolling along after dinner and of course pulled my husband in to «just have a look» and buy some paper masks. Yeah, I felt immediately in awe at all the selection. The gals who were working were welcoming, and complimentary. I asked some questions about their most popular mask and she pointed through the top sellers. I really liked her recommendations and will be back.
The only reason they don’t get 5 stars is due to their return policy which is not on par with other cosmetics sold at major retailers, meaning all sales are final. Anyways, still ok as long as I’m well researched before making a purchase.

no returns/​exchange even if I just bought the items and haven’t opened the package.

The manager was rude and belligerent not just to me, but also to his own staff.
A lovely young sales clerk helped me pick out an oil cleanser, which she buys from the store herself and is one of their top sellers. After I checked out, I notices that I had been charged $ 40 for the product when the label and display sign read $ 24.99. She tried to refund me the overcharged amount, but needed the manager’s approval.
Over the phone, I heard the manager insult and ridicule the clerk, saying that she was stupid for not checking the price and now he had to come down to do the refund himself because she was too much of an idiot to handle it.
I waited 30 minutes for the manager to arrive at the store. When he did, the manager rushed in and grabbed the product from me, saying that the correct price was printed under the label. He tried to rip the label up and show me the «correct» $ 40 label underneath, but of course there was no other label underneath. I felt that he was trying to rip up the label so I he could destroy the proof that I had been overcharged. I told him that regardless of whether the product been mislabeled, he had to sell it at the displayed price.
He angrily asked me where I got the product from and I showed him the display which was clearly marked $ 25. He then grabbed a completely different product off the shelf and claimed that that was the $ 25 one. Then he held up the product to my friend and started telling him to look and see that I had been wrong all this time. My friend, who had not been with me when I bought the product and had only just showed up, told the manager not to involve him. He then followed my friend as he tried to walk away demanding that he backup the manager’s story.
At this point, the manager refused to talk to me and only addressed my completely uninvolved friend. By the way he shut me out, it was clear that he thought my friend was actually my boyfriend and by talking to him «man to man» he could get my boyfriend to make me leave the store. My friend had to tell him several times that he had no idea what had happened and wasn’t here when the purchase was made.
Finally, I told the manager that I would report him to the Department of Weights and Measures. He then begrudgingly offered to void the charge. But as he was voiding the transaction, he accused me of bringing in this product from another store and trying to return it here to make a profit. He said that they didn’t even sell this product, but keep in mind that the sales clerk picked it out for me off the shelf and said that it was their store’s best seller. It even had the store’s label on the back.
I don’t want any of my money to go to a manager that treats his customers and employees with such blatant disrespect and unprofessionalism.

I have to just say, I feel really ripped off. I go to this store a lot. I used to work on Sawtelle one block up and felt like it was my second home. This place symbolizes how lame the new Sawtelle these days.
I went in to buy a liquid eyeliner. They told me it was waterproof, which it wasn’t. I could rub it off with my finger using no water.
I look at the receipt to see that they offer no returns or exchanges. No returns, I would understand, but customers should be able to exchange an item that was misrepresented to them by sneaky salespeople.
If you do choose to shop here, I would make sure to only buy a brand you already know well unless you’re willing to take the risk. Don’t trust the salespeople either. They’re total sharks.
Waste of 20 bucks, thanks Make Asobi.

This place is ridiculously amazing. They have a dizzying amount of skin care and make up, and SO MANY masks and new things to try out. I will for sure be back!

I love this store!!! I buy most of my beauty products here. The staff is really knowledgeable and the store is clean and cute. Go with the staff recommendations, I have loved all the products they suggested. Japanese beauty products are so amazing, I’m hooked!

I wish I could give 0 Stars. Beware of this rip off store.
My 60 year old mother went there and got ripped off badly. They sold her a REFA Carat for $ 320.00 when she came home to show us we searched online and found the same devise for $ 100.00.
She went back to the store the very next morning (less than 18 hours after sell) and was rudely greeted. She was told that there are no returns or exchanges (which no one mentioned the day before) She begged for them to take it back as she does not have the money to waste, but was just ignored.
My mother called me crying from the store and asked me for my help to talk to them. I called and asked for the owner and was told she wasn’t there and I could not have the name. I said I wanted the name so I could call back for her but she said she wasn’t allowed to give out the owners name and hung up.
How could you treat an elderly woman this way? Especially around Christmas time?
My mother is absolutely horrified and feels taken advantage of.

I do not see any Japanese staffs here anymore and service has gone downhill. The cashier speaks Chinese and didn’t help me at all, only assisted Chinese speaking customer. Even after the other left and I was the only one shopping, she never helped me. So disappointing but I will come back once in a while to get a hair dye.

I went here yesterday because I just learned about this store on Unilocal.You know that more often than not, when ladies say they are «just browsing around», that means they will end up buying something. I had a few items that I didn’t plan of getting, but when I saw it in the store, I had an urge to buy them. However, the only staff in the store (a Japanese man) kept of following me beyond my comfort. Whenever I touch a tester and look at it, he’d take it from my hand and put it back where I just lifted it from. SO ANNOYING. I’m just going to back to the other Japanese store & Sephora where I usually buy my stuff. Too bad this is just walking distance from my house, but whatever.

I came here looking for a specific Japanese face cream and I must say I was very impressed with both their selection and the very helpful staff! The guy who helped me was an absolute delight and he knew exactly what I was looking for! I highly recommend this store!

It’s disheartening for me to see a skin whitening display whenever I go into a makeup store, and I have never received good service here (or a greeting… or a smile). That being said, they have a large selection of quality makeup and are open surprisingly late, so I will reluctantly continue to patronize this store.
$ 10 min for CC, no returns/​exchanges.

Very nice place. The BA is super nice and beautiful (sorry for not remembering her name). I got wonderful suggestions on skin care. Also I love their products too!

I’ve been to the location in Little Tokyo, which was bigger and had a better selection. This store has a moderate selection at moderate prices. The store is clean and organized. The staff are nice. They immediately offer to help you, which doesn’t really happen with the one in Little Tokyo. Overall, it was a good experience.

Went to buy some mascara after L’Oreal wasn’t meeting up to my standards.
Cashier was super friendly and helpful!
Love the mascara as well. Will return!

Love this store. They actually carry stuff that I get from Japan, and in my opinion japanese brand’s cosmetic items are so much better. The eye liner and after face wash products are recommended.

They have a good range of products, organized very well and labeled with an English description of product. but the staff are so so. The reason why I knocked off a star was that two girls that worked there were like two best friends: they don’t care about anyone else but their conversation. I wasn’t even acknowledged when I went in and I was suddenly a «customer» when I paid. Funny thing is they spoke Chinese and they’re working in a Japanese store. I didn’t even want to ask for help because I felt so alienated by them. But I will be going back for more skin care because I love Asian skin care.

2014 Unilocal 365 CHALLENGE — ¹¹⁴⁄₃₆₅
This store is pretty awesome! I happened to stumble upon it randomly yesterday as I was exploring Sawtelle Blvd and the number of Asian cosmetics drew me in! This place has Asian brands I have always heard about from YouTube beauty/​makeup gurus, but have never seen in real life because I had always assumed you could only buy them in Asia, or had to special order them online. They had Dolly Wink false eyelashes which many gurus have raved about, and I was excited to see them IRL for the first time!
They had pretty much everything you could think of in terms of makeup. Mascara, eyelash curlers, BB and CC creams, nail polish, etc. It was pretty amazing and I could have spent so much time in there! They also had Bioderma, which was something that is really hard to find in the United States and is more popular in Europe and Asia.
I highly recommend this to anybody who wants Asian brand cosmetics! You’ll be able to find so much here! :)

I always come here with my girlfriend after or before food. This place has lots of Japanese brand make up stuff. The price is cheap and high quality compare other make store. And many variety of comedic products such as sk2 shisedo sekkisei etc. Mostly important, the staffs are very helpful and kind. :)

Make Asobi is one of my favorite japanese cosmetic store in LA. and they open until 11 i guess?! I was so surprised that Asobi was cheaper than some stores in San gabriel Valley. Yay! I’m a fan.