Microsoft Store

HORRIBLE! WORST CUSTOMER SERVICE AND RUDE!!! This store was completely empty and employees act like you’re a bother to their socializing with one another.
I waited and waited and waited and waited. No other customers were in the store and a cluster of 5 employees were just standing there after they took my info and said somebody would be with me shortly. I just walked out, and I will NEVER be back!!!

Excellent store, they helped me when another store couldn’t. Martin and Vanessa are excellent managers at this location.
I live fifty minutes and I’ll make the drive to just come to this location.
They helped me with my broken headset.
Luxury service, offered drinks pay for parking etc.
Will defiantly return to this location.
This is what Microsoft service should be!

I just walked out of the crowds and chaos of the Apple Store to find calm, help, reason, and lower prices here at Microsoft. Alfredo was so helpful!

Went in today with a Surface Pro 2 docking station I bought new from Amazon five months ago. (Which of course I could prove.) All of the USB ports died at once today.
The chat support told me to take it to this store, but the assistant manager, Meghan, not only told me it was out of warranty, no matter when I bought it, because of Microsoft’s planned obsolesence life cycle, but that they never honored warranties from second party sellers.
I looked it up later, and this is false. Microsoft offers one-​year warranties on Surface stuff from the date of purchase. Also, California has implied warranty laws.
Nevertheless, I now own a $ 200 chunk of useless plastic, and don’t know what to do about it.
I will avoid buying hardware from Microsoft in the future.

My computer won’t work after the latest update on windows 10, and I am unable to get support from Microsoft.

Customer service sucks. Even though I had an appointment I still waited forever for someone to help me. Finally I got ALEX to help me out. He saved the day. If you need great service here ask for ALEX.

First and foremost, I am a Microsoft enthusiast. My entire platform is Windows, including my phone, tablet (Surface Pro 3), and my new surface book laptop. I will be upgrading to a Surface Pro 4 once they stock the i7, 512g, 16g model. Originally had a three star rating with this store, however the rating has decreased to one since my last visit. I was there today. I had a Microsoft Band 2 I ordered. I ordered the size based on a recommendation of someone in this store. It then came to my home and it was too big. I went back to the store to swap it out. The exchange was a little annoying because they did not have it in stock and it was not easy to re-​order to have delivered. I had to return it, re-​order it, and have it delivered to the store. That would mean I would have to go out of my way and back to the store to pick it up. The way their exchange system is setup was a Microsoft store vs online store logistics issue. Microsoft needs to take a look at the flow of store to online and vise-​versa.
During the entire transaction the sales agent was very dismissive and a little rudely sarcastic. It did not make the experience better. He could of been a little more customer and solution focused. He even had a side conversation with the store manager doing the override about how the manager’s golf game was going. He should of been focusing on me, the customer, and how he was going to improve my situation. If the original sales agent would of estimated the band size correctly in the first place I would have my product and not have to wait, however I would not have this valuable lesson of how not to treat a customer. I can now use this lesson with my employees when training them how to have good customer service. Now I am not even sure if I want to re-​order it or not after this disappointing experience.

Customer service sucks. Waited forever for someone to speak with us. When we finally did they didn’t know anything. When we asked to get our parking validated, they said only validated with purchase. Well I’m sorry maybe if your service didn’t suck we would have made a purchase.
I’d rather deal with the internet than drive to the west side for terrible service.

When you call them, you get bounced to a call center in the Philippines.
Avoid at all costs.
All I wanted was simple information on the new products.

I got just what I expected when my Surface Pro 3 failed, excellent help in recovering the system and saving my files. Thank you Jack and thanks to everyone for helping at my appointment time and getting me out asap.

Had to go there today to get repair service on my Xbox One. The system was purchased at launch and was out of warranty. They were out of replacement Xbox systems which they normally give you when you pay the $ 139 out of warranty repair fee. So to avoid having to send me home with a broken Xbox to contact their support team and get it repaired by shipping it the manager sold me a new system at that price. This is unbelievable support and definitely not something you are going to get with Sony.
Considering I bought the original system somewhere else, I found the overall experience to be great. I cannot recommend this store enough. Very nice and helpful staff.

I had trouble with a wireless display adapter and my surface pro 3 pen, and I went in preparing for terrible tech support, only to get the opposite! My trouble devices were replaced almost immediately!
Plus there was breakfast food available in store (?!)

Being here I understand why Apple is so much superior than PC, their service sucks, can anyone explain to then offering drink does not solve computer problems we have. Very superficial service, they don’t even listen to you. i m going to go buy another apple product, clearly their retail strategy not working, maybe they should start hiring Apple stores…

Their customer service is poor. This might explain why the apple store was way busier than their store. I walk in, three employees are huddled around talking and none of them greet me. As someone who has worked in plenty of customer service fields I know that’s a big no no. It looks really bad. I had an appt with Alex who btw was amazing! When i came in he was assisting someone else at the moment which I was ok with. However, I noticed that nobody asked me if I needed any help, they didn’t know that I was standing there waiting for my appt. Nobody bothered to ask. I ended up buying a laptop because that was my initial intention since I started grad school. When I was leaving again nobody bothered to say «thank you» nothing. Employees there with the exception of Alex are just plain rude !

I went to the Microsoft Store at Century City for an exchange. Their A/​C was broken and it was like a sauna. The staff– Mary and Charlie were incredible. They offered us refreshments and apologized for the trouble. I cannot believe the high level of customer service offered. It was incredible. They had to spend 8 hours in this sauna and yet it did not affect them.
I hope Microsoft realizes how great these people are. It’s hard to get good customer service today, but they not only exceeded my expectations but really impressed me.
I hope Mary and Charlie as well as the rest of the staff from this store have a great (cool) night!!! You all really deserve it.
We can all take a lesson from you guys what GREAT customer service is.

Keaton the manager is awesome! I had a promo issue and he took care of it right away! Thanks keaton!

Very disrespectful to customer’s time. This is my third time here in this store and my past two other experiences were not fruitful at all. They made me wait here for a long time to attend let alone my call to Microsoft support which was not successful. In general one of the poorest customer care I have experienced.
and the reason that I’m giving a four star now is that they tried to compensate and help me out when one of the employees, Alex, helped me out with his friendly, thorough and concise explanations.

Wife bought a tablet. Gabe assisted, was patient and very helpful, even took time to load some apps. and make coffee!
Have to say I’m an Apple user but am very impressed with this product.

BEST service. I’ve been back to this store a few times after my first review. It never disappoints. Today I worked with Jerry while shopping for a Lumia 635 phone (AT&T) — I was particularly interested in a phone with a micro card slot — and it has it. A little information: the phone is 8 gigs but the micro card slot accommodates up to an additional 128g for added storage. The beauty of a micro card is being able to move your «stored» data from PC to phone or any device quickly and easily. The most «technophobic» can do it.
The micro card is also available at the store.
Unlike Apple stores, you don’t have to wait to speak to a «genius» just to get tech specs on a product or carrier compatibility. If you want to go «deep tech» talk then there’s always someone there to help.
MS Stores provide free training on using any product. One on one training or sign up for a class. You can really get your «tech» on here.

Yes I am a major video game addict. it is the one thing I have to release some stress and to block out the world so it was only right that I checked this store out. After all I have a lot invested since I have X-​Box 360 & X-​Box One.
I right passed all the computers and laptops, I have zero interest in those, especially since I am a mac man. Lesson learned, let’s get to the video games.
So they pretty much had nothing on sale, wow really, I would think better since I was at the source. Nope, not only that, no one even spoke to me so bye bye.