Nippon Medical Clinic

Refused to see me saying they are closing in 25 minutes. This is unprofessional for a medical facility, indeed for any kind of business.

Great clinic. Multiple specialties which is nice… staff are super friendly and helpful.

My husband had gallstones and got operation a couple years ago. The Nippon medical surgeon told me he had more than hundred stones, so he had to do an open surgery instead of an endoscopic one. After the surgery, I asked the doctor that we want to see the stones. He never showed us. All my friends got the stones to take home from the doctor in the same situation. Then after his surgery, the doctor kept my husband coming back to check his blood, cholesterol or something eles which were so not necessary. I definitely DO NOT RECOMMEND this place!!.

Do not go to see a surgeon doctor here!
He is a Japanese old guy and extremely rude.
I got burn on my foot and wanted to see a good doctor after I got taken care of by Urgent care two days ago.
As soon as he saw my wound area, he said
[Oh this is nothing. I have seen more worse case. Just wrap a gauze and come back next week]
THAT IS IT!!!
And you know what?
Next day, I found a much better doctor at Cedars Sinai and they told me my burn was THIRD DEGREE BURN.
Fortunately, My injury got treated well with proper wound healing by the doctor at Cedars Sinai as soon as I visited there.
The surgeon doctor at Nippon Medical Clinic CANNOT EVEN FIGURE IF THE BURN WOUND IS FIRST. SECOND OR THIRD DEGREE BURN.

I found Dr. Regina Edmond through my insurance and scheduled an appointment stating that I was interested in ParaGard. When I went to her office I received an exam and was told I needed to order ParaGard and have it delivered to their office before coming back in to have it inserted and was given the phone number to call ParaGard. I called ParaGard and they asked for a credit card number and told me it would be $ 750. I told them I wanted to go through my insurance company and they told me that I need to call them. I called my insurance company and they told me that the doctors office should be making the order and that they inappropriately placed the responsibility on me. They explained that if I ordered it directly from ParaGard as oppose to the doctors office placing the order it is considered out-​of-​network and would not be covered but if the doctors office ordered it it would be covered at 100%. I called the doctors office back and told them that I was told by my insurance company that they need to place the order. They told me that they do not do that! They told me that in the past patients have not paid the bill they received with the balance that their insurance would not cover. But isn’t that how every doctors office works? You have a exam/​procedure, they go through your insurance, and if something isn’t covered by your insurance you pay the balance? I don’t understand what their problem was. They refused to order it unless I paid for it up front out-​of-​pocket even though my insurance said it would be covered at 100%. Not only that but when I was trying to resolve this I was repeatedly told that the manager was «at lunch» from approximately noon, which they said is when she comes in, until 3:30pm, yeah right. I was also never allowed to speak to the manager directly. I finally asked for a prescription for birth control instead of ParaGard, since they were refusing to order it for me despite being in-​network and my insurance covering it at 100%, and asked them to send it electrically to the Atnea mail order pharmacy (Dr. Regina Edmond is listed as using ePrescribing on the insurance website). They had no idea what I was talking about and said they had never done that before. They asked me to find the information for them or said that they could give me the prescription number but that I would have to do it. Unbelievable! What kind of doctors office is this?

I see two doctors here (obgyn + dermatologist). I loved the two doctors I see here and one of them is even here on Saturdays. I like the nice Japanese lady receptionist and they never lost any of my papers/​overcharged me… the only bad thing is they sometimes don’t call me back about my test results or call me back about pending appointment (this girl told me she was going to call me back but set me up for a total random appointment and didn’t tell me about it… she’s suppose to call me back about a future appointment too but doubt she will.)

I must agree with all the other reviews. I always waited forever, had payment issues (like getting overcharged) and wasn’t given my lab results! The nurses might be adorable Japanese girls, but don’t seem to be properly trained nurses at all! They CANNOT draw blood and can barely take your temperature.
My Dr. is only there on Fridays and it’s down the street from my work, so I kept going because it was so convenient, but I’m so done with this office.
Don’t bother!

5 stars for their doctors. 1 star for that stupid receptionist Monica who is SO rude and unhelpful. Please FIRE HER.

Just dont… everything Erin G. said happened to me too…

I called to make an appointment, made it and was looking forward to the appointment.
The (what I assume to be) office assistant, Martha, called to let me know that she confirmed my insurance and that I had not met the deductible. So I asked to call her back because I wanted to call my insurance company.
I called the insurance and they told me that we had met the deductible. So I called the clinic back and asked to speak with Martha to clarify. She was extremely rude to me. She told me that the insurance told me the wrong information and argued with me over the phone. She, reluctantly, offered to call the insurance back and made sure to add that the insurance would tell her the EXACT same thing that they told her earlier in the day.
I called her back before she called me and told her I wanted to cancel and told her that she was extremely rude and that I would take my business elsewhere. She didn’t even acknowledge that I called her out.
I am very disappointed that I was unable to continue with my appointment, and I am also glad that I didn’t because with the kind of service, I don’t want someone like her handling my billing etc.
I do NOT recommend this place.

They didn’t explain me all the charges right. I have health insurance, paid all the charges on the day of the visits, and I still received 3 additional bills (from different lab companies) in the mail which added up to $ 700. I did urine test and they were supposed to call me with a result, I don’t hear anything from them. They forgot to call me, but they didn’t forget to charge me. I really don’t trust the billing system there.

Their medical service is really good. I like their doctors a lot. Really professional and very understanding.
There is wait from time to time before you can see the doctor but that’s pretty common to any medical office.
The only reason why I won’t give it a 4 Stars is because it can happen when you don’t follow up that paper work get lost, or not filled properly.
It happened to me a couple times where the information of my insurance didn’t go through properly and I got a full bill. It got straighten out but it was annoying at the time.
But will I go back, yes for sure. They know medically what they are doing, and I feel this is important.

I wanted to proof the other girl wrong, but this clinic has some serious issue. I had no idea what I got billed for. My account got sent to bill collectors because the lab and the clinic didn’t communicate my insurance information. Oh geez. messy messy billing system. :(Going somewhere else.

NIPPON: Unproffesional, lied to me, and never did my lab results — — Today
LOL well if you don’t ever want to hear results of anything, get your pee samples thrown away RIGHT AFTER you have just taken one, and get lied to for weeks, then NIPPON medical clinic on Sawtelle is the place to go! I have been so fed up with this damn place it sickens me. Let me begin… the first time I went there I was getting a pap smear done, legs open and all, and the NURSE opens the door as my vagina is in full view and I hear MEN outside the door! I couldn’t believe it. I quickly closed my legs and she said «oh no honey keep em open»… WITH THE DOOR WIDE OPEN for all the public to see. I was supposed to get blood work done that day too but after that experience and how disgustingly DIRTY the facility is, I decided it wouldn’t be a wise idea to let ANY needle near my arm that came from the clinic. You’de probably get aids. I felt so dirty being there. They treat you like dirt, don’t speak english, is run by people who probably don’t even have a legal medical license, and THEY LOST MY PEE SAMPLE! Not only did they lose it, but after weeks of me calling and asking and then telling me it was in the lab, they then tell me 3 weeks later that it never got to the lab and was thrown away, Imagine that. If i had a UTI, I couldv’e wound up in the hospital and they wouldn’t have cared in the least. AND they lied! Who does that??? I hung up the phone and said I was NEVER going back. DO NOT GO TO NIPPON.

Man, whoever the receptionist chick is, she’s SO BAD!
I arrived on time for my doctor’s appointment but didn’t get seen for an hour. I get it, the doctor has to deliver babies so it’s fine. I really liked the doctor I saw… Dr. Layne Kumetz, she’s super nice and addresses all the issues. Only problem is, she’s only in once a week for 3 hours.
So back to the receptionist girl, every time she answers the phone she responds like you’re the biggest inconvenience, and any time you have a question, she says «i don’t know.» I had some questions about some bills, she was no help at all and was always in a rush to get off the phone with you. Honestly, having to deal with the receptionist girl has totally turned me off this place.
Don’t go here if you have decent insurance, they’re unorganized and very unhelpful.