Nordstrom Rack

Worst customer service I’ve ever encountered. I would leave zero stars if I could. Made a purchase on
on May 8^th. Received an email a week later stating my order had been cancelled due to not having enough stock and refund would be given in the original form of payment (i.e. they would mail me a new gift card). It’s now June 3^rd, nearly a month after I placed my order, and after a week and a half of calling customer service to find out where my refund is I still don’t have it. Every rep I speak to has a different story about what happened to the card… it was delivered to front desk reception (I live in a house), it was sent to my dead PO box (why? That’s not the shipping address on my profile!), it went to some random zip code (how???). I am repeatedly told a supervisor will call me back in 24 – 48 hrs yet I have not received a call back. Each time I call I have to explain each previous call and what was said. Each time I call I suggest they cancel the lost card and simply send a new one and am told they will «put in a request». Tonight I was told the person I need to speak to will «try to make it a point to call me back» and that he’s «pretty good» at returning calls. Try and pretty good doesn’t denote a very high level of service. Just give me my refund since you cancelled my order due to an oversight on your part. In the mean time, someone has probably received a free gift card and gone shopping while I wait on hold for 30 min at time with no results. Horrible.
Saks does a much better job with
. Don’t shop Hautelook.

Really messy store and awwwwful parking. Do not park at the location it will take an hour to exit

Came here for kids clothes only and was surprised to learn they do not sell any kids clothes. I can say this location has good brands for adults but I really didn’t spend time looking for me since as I said I was there for my kids. Clean organized but tiny and parking you have to pay.

I am freaking PISSED! I came in here yesterday around 3:45 to buy my sister a birthday gift. The person checking me out (a young man with dark curly hair tied back in a pony tail) asked for my email so I could have a backup receipt. I asked him point blank: is this JUST for a receipt or will there be other emails? He promised I would only receive one email for a receipt. I asked because I have two different emails: one for important communications, and one for subscriptions, which I also told him. He again assured me I would only get the receipt and nothing else. Well, I was signed up for further emails! (Photo attached)
So, Nordstrom Rack is either a) not educating their employees about what actually happens when they email the receipt or b) asking their employees to lie to customers so they can get more subscriptions. There should be an option to have the receipt emailed without subscription sign up. I worked for Sephora and while they have the «Beauty Insider» subscription option, customers can easily receive an emailed receipt without signing up. This is REALLY BAD customer service. Shame on you, Nordstrom Rack.

I actually hate to shop in store because I get completely exhausted by the end so I instead do almost all of my shopping online. I prefer to do all of it at Nordstromrack (or Nordstrom) because of their great return policy! I tend to end up bringing a bunch of clothes to return (simply because they didn’t fit nicely or weren’t made with good quality material) and never had a bad experience with a cashier! They were always so kind and helpful!!! I also will take a quick glance at their purses and always have a nice selection of brand name purses (my favorites are Micheal kors and Kate spade). They also will sometimes have cute little oddities for example I found a really cute Polaroid camera that I love!

A decent sized Nordstrom rack. It’s located in the Beverly Center. There’s a multiLevel parking garage available. I think I paid $ 2 and was there for about an hour. There’s quite an extensive shoe area in the back. Women’s is on the left side. Jewelry is in the front as soon as you walk in. Electronics against the wall in the front. Men’s in the back right.
I took a look at the men’s shoes and there wasn’t much of a variety offered. I did go grab some Calvin Klein undershirts for a good deal and a tie clip. They also have pocket squares in all colors and patterns. The clearance section is small. I think it was limited to 2 racks. They also have Blazers but some were quite expensive (~$ 700). They also had Calvin Klein messenger style bags but were $ 350.
The fitting room is on the right side. There are two entry ways when facing it. Men to the left and women to the right. Many people were confused as to which entry to take as there wasn’t any signage.
The check out process was quick but the line was a bit cumbersome. There’s a large column by the registers where the line forms. If a register opens up on the left side behind the line, you have to walk backwards in line through the crowd to get to it.
Anyways, you can find some deals here but really need to dig for it. And the only store that validates in the area is Target.

I came here to purchase kids clothing for my nephew. And to find out that they don’t carry kids stuffs… It sucks! That’s the first.

For men this is a hit and miss at best. Ladies section is better and bigger. Ultimately I avoid this one and head to South Bay instead. Even better is OC.

The customer service at this store is atrocious. Compared to other Nordstrom Racks outside the LA city area it’s a wonder this is even represented by Nordstrom.
Always a long line and nothing done about it. Today after waiting 20 mins in line, a cashier messed up my return and attempted to refund me half of what I was owed. The manager was finally called and I explained all that was needed was a friendly customer service apology. None given. From the manager. When I nearly left with half the amount that was owed to me.
Terrible attitudes here.

This Nordstrom rack might be just like every other one I have been to in terms of the items they have for sale; the reason I am writing this review is the amazing experience I had while shopping here.
It was during the Holiday season and an extra %25 off select styles. At the check out counter, I was fortunate enough to have KIP serve me. I wanted to return an item and buy three others. He was so polite, kind, fast and efficient which was a lot different than my usual encounters at every other store. Even though I was tired after an hour and a half of searching through clothes and shoes, I had a smile on my face when I was leaving the store. He said I could buy back the item I wanted to return because there was an extra sale on it. These are the very small things in a store that go a long way and turn my experience joyful enough to worth writing a review about it.
Loved my shopping experience at this store.

I like LeSportSac handbags, so I come here to buy discounted LeSportsac purses. Nordstrom Rack also has brand named makeup/​skincare like LORAC, Stila, Urban Decay, Philosophy at discounted prices.
I also saw some Nike shoes and Toms shoes here at discounted price! Woohooo!
I am a bargain hunter, so I never buy stuff at full price.

this specific location hes the best stuff
you have to search for hours but in the end youll get a great deal for the stuff you boy
i didnt like the fact that the place was messy and the team there can organize it better so people can have a better experience

The item that I wanted did not have my size so they shipped from a different store. The the item arrived, the color was incorrect and this location wont refund me shipping which they deceived me with saying they before i made the purchase. Very bad experience. The store number is 351, reg number is 4901 and the tran number 536. If you dont believe me, you can go ahead and check yourself.

Can always find great product here. Not as crazy crowded as other Nordstroms like the one in Culver. I like that they keep the floors and rack fairly organized and tidy at all times. The parking structure is packed because it shares the lot with other stores like Marshalls and Target. They have someone directing traffic since it can get crowded on the weekends. I have to say my favorite department to shop is their shoes! They have quite a large variety and in all shoe sizes! I don’t have this small section of size 6! I have an entire row! Would try getting early to find easy parking.

Nordstrom Rack is to Nordstrom as Alpo dog food is to filet mignon. Everything here is awful. The store looks like where clothes come to die. That’s a perfect way to describe it. It’s death row for clothes. Cheaply constructed clothes with designer labels attached via bubble gum. Nordstrom Rack makes Target’s clothing department look like Barneys New York. The only time I come here is when a friend drags me in. Each time I think, «I’m really going to make an effort this time. I’ll be a 49’er and dig for gold. Surely I can find SOMETHING.» But I never do.
I have a philosophical problem with with discount clothing stores that operate under the guise of selling designer labels. But you aren’t getting designer quality. Not by a long shot. Nordstrom Rack is Mervyn’s but Mervyn’s with less quality. I can sew fake labels onto my own clothing, thanks.
God, I’ve turned into such an elitist.

REVIEW FOR SHOE SELECTION ONLY:
Dude. I have tiny feet (I swear they shrink every year, it drives me nuts) and I love Nordstrom Rack because they have so many selections of friggin cheap great quality shoes in size 4, 5, ⁵¹⁄₂! Yeah it can get kinda unorganized but it’s not even that bad. I duno, I love it and any time I want shoes at a bargain price I’ll come here.
Also they have a good return policy.
Parking is okay, $ 1/​hour for the first four hours.

My favorite Nordstrom Rack location.
I’m not sure what it is, but I always manage to find so many things I want to buy at this location. Although they carry more «special purchase» than «main store» items, I love the selection of clothing and shoes that they carry. It doesn’t seem as picked over as other locations.
It’s a smaller location than Woodland Hills or maybe even Burbank and Glendale, but I always manage to find what I need here and never leave empty handed!
The one thing I hate are the cashiers who pressure you to open a Nordstrom credit card or debit card — so annoying!

This is a large, clean, well-​organized store at the Beverly Connection. Beverly Grove is just across the street and has higher end store choices. But if you are in the mood for a bargain, Nordstrom Rack is great to browse and find some good deals. My husband found a great pair of North Face hiking pants for a very reasonable price!
Employees are very friendly and helpful. When ready to check out, a sale associate approached us and ‘rang up’ our purchase on the spot with a mobile check-​out machine of sorts. No need to stand in line waiting for a cashier. There is no such thing here :).

I really enjoyed looking through all their women’s shoes. They have so much variety!
However, this location is very busy and so the racks of clothing are a mess. The Burbank location is kept much nicer. Also, I really didn’t see many sneakers for women.
Parking was $ 2 for two hours which is not bad at all.

VERY slow service here. Nordstrom Rack is notoriously known for their long lines that barely budge. No one was in a rush to pick up the pace. I’d say come here if you’re planning to buy a LOT or just have a TON of time to kill. Please don’t expect to be in-​in-​out. They have less sales at this location so overall, the deals aren’t as good. Much prefer the Pasadena location.
Did I forget to mention there’s only paid parking? Or hectic street meters available?
The ONLY plus of shopping at this location is they have a TJ Maxx, Marshalls, & Old Navy in the same shopping center. And there you have it, those are the only stores they have. If you truly want to shop please go to Beverly Center across the street.