OfficeMax

nteresting experience. .
Wasn’t offered assistance (although the woman standing next to me was).
Wasn’t asked if I have a rewards card (although the person in front and behind were asked)
Offered a bag, for 10 cents, but the man in front of me received it free…
On a good note, the clearance sale is pretty darn good!

The copy side service is horrible. They keep most of the color paper behind the counter. You have to wait for someone to help you but it’s like pulling teeth. Leave the paper for the self copy folks to do their deal and leave. I hate this place but just keep coming back due to lack of options and its two minutes from my house. All I need is to Xerox and run. Geez.

The girl that helped us with the furniture for my son was an extremely good employee. She went way above and beyond what I usually see here when I need to purchase something. We bought a desk and a chair.

I can’t believe how poorly staffed this office supply store is. There is NOBODY on the floor, and when I asked a question about the location of a simple office supply, the staff looked at me as though I wasn’t speaking English. This is the last time I waste my time at this terrible office supply store.

You would think my life has gone downhill if I start reviewing chain office supply stores…
But no, I had a great experience and wanted to give a shoutout to my neighborhood pal, O-​Max, aka OfficeMax!
They were efficient and very professional. I recently had to create logo stickers for my UYE Farewell Party (sniff!) and wanted them printed on color office template labels. They explained that I had to purchase the labels in the store and then they could print them on the color laser for 63 cents each. That saved me a lot over having an online printshop do more sophisticated slick labels, and hey, they just needed to be UYE-​quality. Haha. Then they provided a business card and I could just email in my Word document file for them to pull out at the store.
What I appreciated was that they printed me a test page and then were able to print them the FIRST time, and pretty quickly despite being very busy on a Saturday morning. The staff member was even multi-​tasking orders with multiple customers to reduce wait times.
Thank you O-​Max, for making my UYE extra fun with my own custom stickers for a budget price!
Tip: the labels cost ~30% cheaper next door at CVS! ($ 12.99 versus $ 9.79)

Twice now in the past two weeks that I’ve visited this location I find sales reps. on the floor talking on their cell phones. It’s hard to ask for assistance when the people that are to assist are completely oblivious to a customer standing near them waiting for the call to be finished to ask for help locating an item they don’t have in stock. That answers my question more than likely they don’t have it in stock so why disappoint a customer by assisting them.

Tanya, The Customer Service Manager Is Number #1
I was in the Officemax store about one week ago and I needed some plastic boxes to store my stuff because I am selling my condominium and moving and I found the Right Store to shop at.
When I arrived there about a week ago, I was greeted by Tanya, their Customer Service Manager at the time who offered me Outstanding Service!
What she did for me in which I appreciated very much was to allow ME to buy the boxes ahead of time and pick them up several days later with my receipt.
This to ME was a Major Convenience because I did Not have a vehicle at the time and my contractor does and several days later, I was able to send him over there to pick them up for me with my receipt and it was Very Easy to Make This Happen!
Now I have my plastic protective boxes and can go on with my move and I am sure that I will need more of them and hopefully they will still have More Of These Convenient Plastic Bins to use because they do come in handy.
Tanya, Thank You Very, Very Much For All Of Your Help and I look forward to seeing You Very Soon in Your Store!
Howard Paul Shore
Your Loyal Customer
=======================================================================
Today, being Tuesday, August 4, 2015, I came back to the same, exact Office Max Store for Great Service and Great Prices.
I am in the midst of moving all of my belongings into a Storage Facility and I Can always Count on Officemax which is about to become Office Depot for The Best In Customer Service For All Of Your Office Needs.
Today, I was Treated and Greeted by Brooke, their Store Manager and Keiva, their Print Manager and Jasmine, their Lead Cashier.
Regardless, the Service and Treatment Was Top Class and I am very happy to be their Long Term Customer!
Enclosed, please find some pictures in which I took today for your reference and further review just to show You How Happy I Was And Still Am To Be Their Customer!
I also want to wish them the Best Of Luck with the future Name Change /​Merge into Office Depot!
Thank you once again!
PS: Tanya, I also want to Thank You for taking the Time Out Of Your Day To Show Me the Latest in your Officemax Desk and Leather Chair Collection for my future purchase…

Their inventory was way off this time and they didn’t have anything I needed. Even online it has to be transported form a different location so I was surprised. All in all though, Jorge helped me so much and walked me through everything he thought would work for my purposes. He printed out everything in their inventory so I could take it with me to order online. Not sure i’d go back to this location again since it was pretty bare but I did have a good experience.

Poor customer service. Went in for filing cabinets. No one was there to help. Finally found help and he seemed pretty helpless. Paid extra to get wheels and handles put on filing cabinets and watched as he slowly did it while he chatted away with a coworker.

This place looks like they are going out of business. The shelves are all about half empty. I didn’t check out their large furniture room or computer department, however, if your looking for basic supplies you might want to call ahead or just go to another location. Just a heads up!

Kisha really was helpful this morning and
Super nice! No one wants to run around
For last minute stuff during rush hour but
I had to stop and was in a hurry. Kisha
Made the whole shopping experience Pleasant, I wouldn’t doubt if she is the store
Manager :)

Good customer service love the place got what I needed to get done and in a good amount of time.

This is kind of a depressing OfficeMax.
Very few staff milling about (i.e., no one to help you should you need it), aisles and shelves seem to be illogically laid out. Everyone (probably) needs office supplies for their home or office, but you may want to try elsewhere. Prices aren’t the best either. On the plus side, if you’re people adverse, this is your place, because it was empty.

I could never understand how an office furniture store can earn less than a perfect rating here on Unilocal.Office accessories are a pretty straight forward product and there is a very little room for misunderstanding.
This mystery was resolved during my recent purchasing experience. I acquired a few basic office necessities and the clerk who helped me was so rude that I decided to talk to a store manager. To my shocking surprise, that was the store manager! (Robert, according to his name tag).
This was my first and the last purchase at this location.

This place makes me sad. It’s like past its prime in that most people just order supplies offline.
ITS HUGE. This place is huge. I could get lost in here. The staff are very nice and helpful, which only makes me feel more sad because they have to work in this giant, cavernous building with bright, BRIGHT flourescent lights…
I’ll come by when I can because they have a huge selection of products in stock!

They have pretty much everything you’d need in a pinch, though I absolutely hate the parking lot here. Prices aren’t the best but you can’t always get what you want on
immediately.

Came here last weekend and it was «OfficeMax loves teachers» week! All the employees were helpful in asking if help was needed. I found the things I needed such as pens, Velcro, reciept paper, shredder lubricated paper, and even got cool samples in a goody bag keepsake, and it made it easier to shop.
At one point I heard another customer ask a worker if they would match other stores prices to which he confirmed, then she asked if office max would also match sale prices and yes he said, they would. Then she asked about online prices — also they would match them «As long as they were not a wholesale retailer» and then, the customer got a little mean about why office max wouldn’t compete with amazon online prices but the guy was calm and Explained it so it made perfect sense retailers cannot compete w wholesaler prices and i would like to add that, seriously, you can’t tell me shopping for pens is nearly Half as fun online than in the store?!
I ended spending at least an hour there with my teacher friend who was stocking up on stickers. The employees act like you are a secret shopper and are pretty all around helpful, consistently.
ALSO there is a print center which almost is camouflaged along the wall. It was to me anyway.

What is up with this location? I generally avoid Office Max because it’s hit or miss, but I was in a pinch today and needed 3-​hole punch paper for large work assignment.
I was looking to buy 1 – 2 cases of 3 hole punch paper along with lots of other supplies … including a toner cartridge. This guy asked me if he could help me and I said yes and told him which printer I had and he went off to go check it on a computer. Meanwhile, my coworker and I just flipped through this little book next to the toner cartridges and found the one we were looking for way before he even got to the computer.
Next up was the paper, and I have no clue why it’s like this … but I could not find any 3 hole punch paper. I searched for 10 minutes before I asked the same guy where it was, and when he came over he said they were all out. We asked where it usually would be, and he pointed to a small space. I asked him if there was any 3 hole punch paper in the back and he said that they put all of their stock on the shelves. I could NOT believe that this location, which is close to a movie studio, would only have 12 reams of 3 hole punched paper … and no cases? He said they would get it on Friday.
Later, another guy came up and told us that they found 4 reams of paper for us. But seriously, what’s up with this? If there’s over 100 reams of just white paper … where is all of the 3 hole punch paper?!
Only one person who worked there was helpful and actually knew exactly which aisle my items would be located in. Thank god for him or else I would have been told they weren’t there when they were, or told I didn’t know. The people who work here seriously don’t know what they are talking about.
At least the girl at the checkout was nice, although she didn’t really seem like she knew what she was doing.
I hope to never return to this Office Max. I would much rather go to Staples — they have tons of 3 hole punch paper there … they have several brands at even have a brand of their own.

I had a huge list of things to get for work and I seriously felt lost. I would walk down an isle and not realize what the heck I wanted.
A super helpful employee I think he is the manager. I could be wrong asked me if I needed help. And I said yes! I showed him the list and he was super nice to write down all the isles they were on. He even told me to grab a cart since it was a lot of stuff.
When I had all my items I went to the register to pay. It ended up being 97 $ and I brought 85 $. The lady was nicee bought to swap different paper out because it was cheaper.
On top of all that I had 10 $ worth of quarters in a bag and the lady just laughed and said «that is actually a good thing because we just ran out of quarters» haha yes I was that girl paying with change.

This place is so inconceivably inefficient I literally can’t wrap my brain around it. And there’s something about the lighting and set up in here that makes me want to cry. Plus no teacher reward program?!
Staples, where you at!