One Hour Photo Avenue

My first and only visit to One Hour Photo Ave was one of the worst experiences I’ve had in any establishment. I needed a passport photo and purposely selected what I thought was a professional photography studio. I requested the one hour service, as advertised, but was told it would take 2 days to complete. I returned to view and pick-​up my photo and noticed my image was extremely distorted. My image on the picture looked as if my face was plastic and literally melting. I asked the female co-​owner to view the photo for herself. I didn’t request a refund; just to have a normal looking picture. I asked if it was possible she could check her lighting, and the exposure settings on her camera; before she retook the photo. She stated the problem wasn’t with her lighting or with her cameras. She said the problem was, and I quote; «It’s because you have Brown Skin; because your skin is Brown your face will look the same on every picture you take; it will look the same, like it’s melting».
This was probably one of the most racist statements I’ve ever heard from anyone in my lifetime. So let me be sure I understood you correctly; It’s Not your equipment that’s the problem, it’s My brown skin. Wow. Rather than become verbally irate with this overtly, blatant, ignorant, racist business owner; I chose to stay calm and request a full refund.
Fellow Brown Unilocalers beware. If you have a brown or darker complexion, you are forever cursed to have all of your pictures and images look as though you’re made of wax and have been left out in the sun for days. At least that’s the belief of OHP Ave ownership.

Super nice woman running business here. She was incredibly patient and polite. Fantastic customer service. I’d definitely come here again for passport photos.
The only downside is the tight parking lot and no waiting area (takes an hour to process photo, so instead of hanging out I had to leave and come back).

We have used this lovely small biz twice for passport photos.
They are easy to get in with, turn around the photos quickly and are well priced.
Great service!

Best film developer that I have used. Great service and love the quality of the scans. I have gotten my film scanned at higher resolutions from other stores in the U.S. but the employees at one hour know what they are doing and how to color grade properly. They are really sweet

Brought some 35 mm to get developed… 20 bucks and takes a week (they don’t even develop it there …) save time and money go somewhere else.

If u really don’t want to waste your time go here! It’s worth it. Passport pictures are always takes cool here!!! Remember they do not photoshop for passport photos! So have to be ready ur makeup and hair perfect an advance.

I have to add my 5 stars here, too — I brought in a roll of film and the prints were very very good — They actually check and correct the color on every print. I was very pleasantly surprised how good they looked.
It takes a few days, not an hour, but the results are worth the wait!

Very fast and polite. I definitely recommend it. They accept credit cards too which is a plus.

Went to get my passport photo today, super nice lady and very fast service! It took all of 5 minutes to park, take the picture and leave. It was taken perfectly with all the picky passport rules. Came back in an hour to get it and done! Definitely come here for picture needs!

Another great experience. I looked up for a good photographer around my area and this one showed up, so I gave it a try. The lady over there was very nice and very professional. I needed a softcopy of the photo and I receieved the very next day afternoon as the lady promised.
I highly recommend this place

Passport pics fast and easy and ready in an hour.

the owners are awesome. Im new to using film and they actually took the time to give me some pointers when i went to drop off film. Very kind and helpful. Definitely take your film here.

Excellent, quick passport photo service today. The photographer takes several shots so you can pick a good look. Photo was ready in an hour. And there’s parking!

Another great experience. Needed a couple visa photos for an upcoming trip. Walked in, told them I was there a year ago, and they had my last photos on deck! No need to retake new photos. Just reprinted the photos from last time. Great service as usual. Will definitely be back.

Take a passport photo here. They have two camera lights with umbrellas. For $ 15, you’ll look way better than taking it anywhere else. Quick wait time, too.

I decided to try out most of the film labs in Los Angeles to get a feel for what’s available. Time and time again, however, I return here. Simply put — they are the best of the best in the city. They’re a little more expensive than a few of the other labs, but they easily make up for the difference with incredible customer service and FANTASTIC work.
Couldn’t recommend them higher.

Adding my 5-​star review to the pile! I was a faithful customer of another photo shop but on one of the last times I went, I inquired about using my own USB drive for the photos they were developing/​scanning for me, to save the use of a (useless, to me anyway) CD and save me the transfer trouble. «Oh we can’t do that,» they told me, «We send out all our film photos to a lab.»
What? Send out? Call me crazy but I guess I expected a place specializing in photo… and selling photo developing chemicals and materials to actually, I don’t know… develop their own photos? Guess not. I was disenchanted with my experience at the other place and sought mom-​and-​pop refuge. Enter Photo Ave.
What a great experience I’ve had there each time. The shop is tiny, and I don’t assume more than Andrew and Heidi work there as they’re the only two people I ever see in there. They’re both friendly and approachable, and clearly love photo AND know their stuff. I get all kinds of rare/​vintage film stuff from friends and family and take it to Photo Ave. when I need developing or a crash course on how to use the new (to me) equipment. And guess what… they actually develop their own film in-​house (and respect the environment by letting me use my own USB drive!). Turnaround time is about 2 – 3 days max; I’ve never used the one hour option but I believe it’s on select days/​times.
It’s clear from all the other reviews Photo Ave. is the real deal, so go there for anything and everything. It’s a smidge more expensive than what I was paying at big-​box-​disguised-​as-​mom-​and-​pop, but frankly — I’ll pay the couple dollars extra for peace of mind and quality assurance.

I came in to develop 120 mm film and they did a beautiful job. They were polite, helpful, even taught me a few things about how to care for my film. I loved the quality of the prints, as well – I chose the Matte Lustre and they turned out quite nice.
My only hesitation is that it was pricey. For my disposable camera, it was a $ 4 lab fee, plus $.35 per shot. For my 120 mm it was a $ 5 lab fee, plus the $.85 per print (the Diana F+ shoots a square image, so they print it as 6×6, thus the high cost per print).
Also they have a (teeny tiny little) parking lot (off Gower, not Santa Monica), which is convenient.

Well, what do you know? A photo printing place that has «one hour» in the title that ACTUALLY DELIVERS on its promise.
Andrew and Heidi are life savers. I got a last minute call for an audition this past weekend for Monday afternoon. Being the admitted procrastinator that I am, I had completely run out of headshots and did not put in a request for a new set. I originally got 100 headshots printed from one of the «big boys» in town and quite frankly, I was not eager to pay the high price tag that I did the first time around.
Being that every printing place is closed on Sunday, I took note that One Hour Photo Ave and a couple of other printers were open by 9:30am Monday morning. Super dire straights I was in. The audition was for 1:30pm and I needed no more than 5 headshots to hold me over for immediate use. I called one other shop before getting to One Hour Photo Ave. Printing 5 headshots was far too low of an amount but they were willing to make an exception. However, they said the prints would not be ready until after 3pm. Not going to work.
Next up: One Hour Photo Ave. I was the first customer there at 9:30am. Heidi greeted me with a smile as I explained my situation. 5 headshots by 12 noon. Without any hesitation, she took my flash drive, saved my photo and told me it would be done. I figured the price would be pretty high since this was a rush order, but I did not care because I was blown away that my short notice did not seem to be an inconvenience for them. This was not the case at all. The total came to a ridiculously cheap $ 19.62! I was shocked!
I returned by 12 noon and 5 GORGEOUS headshot prints were waiting for me. I could not believe it. To say that I recommend One Hour Photo Ave is an understatement. They are professional, kind, patient, and above all, provide EXCELLENT prints. I will be using them for all of my printing needs from now on and I suggest that you do too.

I needed to get citizenship/​passport photos for my parents and came here based on the good Unilocal reviews.
We received great customer service and the process was quick. The photos only took 30 minutes to process both sets and cost $ 15 each.
The location also has a convenient parking lot which is hard to find in the middle of Hollywood =D