Overnight Caskets

I was tentative to order a casket online. I spoke with Mark, who walked me through the entire transaction. They had the exact same casket I saw at the funeral home for much less… MUCH LESS! The casket was shipped from Los Angeles to Washington DC and delivered to the funeral home. The casket looked amazing, solid mahogany with a cream velvet interior. I’m hoping I won’t need to order another casket anytime soon, but I know I’ll contact Overnight Caskets. I’ve already recommended them to many people. I appreciate their service.

I initially ordered the 20 gauge Last Supper Antique White Finish with White Interior for $ 895.00. An Overnight Caskets representative called me and told me it wasn’t available, but… they offered me a better quality 18 gauge White Cross Lord’s Prayer Antique White Finish with White Interior that costs $ 995 for the same price. I accepted and the casket was there the next day, as advertised.
If you purchase a casket through the funeral home expect to pay $ 2,000 or more.
I don’t know about you, but… to me… we got a good deal.
The picture on the website does no justice to how beautiful this casket was. I have absolutely no problem with this company and I highly recommend it if you have the unfortunate circumstance of losing a loved one.

There were no negatives at all in my experience with Overnight Caskets. The customer service was prompt and responsive, the casket was delivered as promised (next day) and it was a beautiful, quality product (the Briar Rose — Lilac SKU 1311). The cost was more than reasonable. Comparable caskets through the funeral home were generally $ 2500 more. I would not hesitate to buy from them again, should the need arise.

False advertising + Bait-​n-​switch = Taking advantage of the bereft. Overnight Caskets should be ashamed of themselves.
The website advertises free next day delivery to the East Coast. On 9÷20÷14, I ordered a particular casket to be delivered to a funeral home in Virginia. That evening, someone called to indicate the casket was unavailable. WHY WAS IT ON THE WEBSITE? I was offered the choice between a substitution casket of slightly lesser value or the option to PAY $ 300 ADDITIONAL to have the casket I had ordered shipped to Virginia by 9÷24÷14. Not overnight, but four days later.
While this constitutes false advertising and bait-​switch practices, both of which I believe to be illegal in the US, I accepted due to my state of grief and inability to make sound judgements in the moment. Today for my brother’s funeral, I find that the casket received is dented and severely scratched. It looks like it was involved in a major collision. I am heartbroken.
What am I supposed to do? Cancel the funeral? This is an outrageous and unacceptable way to do business, taking advantage of bereft consumers.

Better than expected. Shipped and arrived quickly as promised. The casket was beautiful and ½ the price of the mortuary. Easy transaction, order with confidence.

My experience contacting Overnight Caskets was absolutely horrible. The day after my mother passed away, I contacted them since their prices and quality of caskets seemed reasonable.
The customer service person who answered the phone was extremely condescending and cruel. At first I didn’t catch on because I never would have thought that someone who works for a casket company would act in such a manner at a difficult time. Once I realized a potential sociopath was on the other end, I simply hung up. The person then proceeded to harass me by contacting me twice more. I COULD NOT believe it. The first time I answered and he basically started taunting me saying «It’s not that bad. You know what’s bad, the fact that I have to answer this phone». I hung up again and when he called back, did not answer. Very sick person.
NOTE: The response to my review from management is ABSOLUTELY untrue. i have no motive for writing my review except to warn people that are already going through a difficult time of my horrible experience so they don’t go through the same thing. The management of this company needs to take a look at who is answering the phones for their company, conduct some customer service quality control by listening to some calls, etc. instead of saying this is a bogus review. The Customer Service rep was based in Texas if that is at all helpful to management.