Pacific Elite Collision Centers – Los Angeles

Jesse (through AAA) was very courteous and helpful. The work they did was excellent and I appreciated the email updates notifying me of the status of my work. Will definitely recommend to friends and family.

Great work paint matches great! Good customer service. Tony and Daniel took care of me.

These guys did some body work and paint on my car.
It looks better than new!
Steve made made sure a great job was done in a timely manner. I will always use Pacific Elite for body work, paint and detailing.

PIRACY AT ITS FINEST!!!
Got into a literal fender bender. No internal damage to car. Insurance Company asks for an estimate and this place never even looked at the problem. Instead they tallied up things like: air conditioning, window tint and paint to make my car «totaled». When I went to pick it up they had stolen my bumper, gas cap and various other items from the trunk.
AVOID THIS PLACE BY ALL MEANS!
Shady. Untrustworthy. Scoundrels.
The one star is for the employees. They are very nice and courteous while they are robbing you blind.

I took my car to Crenshaw Collision and I had a remarkable experience. My car needed repairs after a car accident, and the insurance recommended for me to go to Crenshaw Collision. I made an appointment to get an estimate and left my car there the same day, because I decided that is where I wanted it to get fixed. Also, I needed a rental car and they assisted me immensely.
I took out some items, but left some stuff inside. For example, I left my emergency debit card in the car. They cleaned my car after repairing it, and my debit card was in the same place afterwards. Saying that «thieves work here» is unjust. All the employees here were benevolent and delivered an outstanding customer experience. I definitely reccommend Crenshaw Collision!
Thank you Crenshaw Collision my car looks brand new again :)

Thieves work here!!!
Was in a car accident and tow truck took my car here recommend by my insurance company. I got there after the tow truck, looked inside my car and noticed a few of CD’S were missing. Turns out my car was totalled and they had towed to a junk yard in Van Nuys without my knowledge. I get to Van Nuys to get a few personal items from my car also the speakers that I had in the trunk that cost me $ 600 but they were gone. I spoke to the Mgr of junk yard, he said they haven’t touched my car yet and I believe him. I called CCC and asked the Mgr if they had my speakers, he told me a employee had spoken to me and I told him I didn’t want them and he could keep them. WTF! Wrong, I said nothing like that, never spoke to any employee and will never go back. Zero stars for CCC.

I went to this facility after being involved in a hit and run accident. Let me say that I was pleased. Steve took great care of me. It was convenient because I was able to get my rental car at Enterprise. I took my car on a Monday and was picking it up Friday. They did a great job on the car and detailed my car on the inside and out. If I ever am in need of body work, I will not hesitate to take my care here. Thanks Steve!!!

On Memorial Day my car was parked on the side of the road and in the middle of the night someone had hit and run my car to the point it wouldn’t drive. I took it to Crenshaw collision and they promised me a speedy fix. Here I am 3 and a half weeks later and I still don’t have my car back. They have told me it will be ready tomorrow everyday since the first week. And to top it all off they said it would only be 250 deductible then they added charges later and dropped those in my lap.

I came in after Mercury Insurance suggested them as a place that they do business with. Tony was great and very helpful. When I came in someone was going over my car with me since Tony was not in yet when here comes some cocky guy name Jesse telling me how many years he has been in the business when I noticed in perfections in their work. Their is no talking to this guy I will contact Mercury and tell them how unhappy I am with their work. Save your selves a lot of grief and thin twice before choosing a body shop.

DONT COME HERE!!!
i only came here because i recommend to come here! worst place, the promise date for my car was on the 4 and its not ready! i have to keep calling for updates, they dont bother calling you to update you on your car.
bottom line dont waste your time here!

so much to say but here we go
so my car was hit on the rt front/​back and quarter panel and i diffidently needed it repair HUGE eye sore
i when to a recommended body shop by my place of work
i when in and was greeted by the whole staff i was quickly introduced to Jose as my claims repair rep. He was such a nice person, very attentive to my questions and needs. I had no plans on leaving my car here I just needed a quote for my car ins. rep. But the custom service at this place was so great I changed my mind. Jose kept me updated on my car repairs/​status and my car was ready a day early.
I was out and about with my awesome son when Jose called informing me my car was ready for pick up. Now! i was not going to make it there before they closed and this rental car was «burning a hole in my coin purse «but I understood they were closing and it would be unfair to ask him to save over but he ensured me they would wait for me. THANK YOU!!!
When I made it there he did not appear to be upset or troubled for staying over. Jose explained the repairs, inspected my car in front of me totally taking his time about it. He helped me unload from the rental care to my own car, detached my son’s car seat from the rental to my car (if u have a child u know it can be time consuming) and basically everything else from the car.
Now as repairs go it looked AMAZING!!! I was totally pleased with the results. they vacuumed every nook and cranny of my car u can think of, great car wash and I believe they polished the interior of the car
my radio stations, mirrors and seat seemed untouched
I hope I never have to experience a car accident again but if I do I will most willingly return to Crenshaw Collision Center for car repairs
also thank you to the staff behind the scene
Side note the Hertz rep. was not a pleasant person she would correct employee like they were children in front of a custom i just think thats coincidexnt and unprofessional in front of a custom and it was not even 5p but she was cashed and was sure to info me with her body language and huffing and puffing about how she is off of work at 5p. Not problem. My money can go else where. So I’m not sure if I should be upset with her i understand I just would have handled that issue better. She did come to me as she was leaving to tell me sorry buy that she gets off on 5p. There was a young lady that witnessed her behavior and was QUICK about helping me with an alternative car rental company (I never said a word) I believe her name was Leeana she was a life saver

I’ve utilized the services of Crenshaw Collision Center on two occassions. Honestly, this is as good as it gets! Both times the repairs were covered by my insurance company. Both times I received excellent service! The first repair was for major front-​end damage. My car was fixed within two weeks and looked and drove better than new! The second repair was for minor damage to my rear bumper. Again my car was repaired super fast and was ready in one week, looking better than new! Each time the car was cleaned inside and out. I was provided a superior paint job that matched my original paint. They even re-​striped the decorative stripes on my car that weren’t even damaged! They really do excell in customer service here. I received an estimate both times within two days. I got a rental car both times, on premises. The staff and head service person (Ku) treated me as if I were their only customer! Needless-​to-​say, I recommend Crenshaw Collission Center to anyone in need of reliable, fast, excellent quality work and service. I’m about to utilize their services once again, but this time, I’ll be paying out-​of-​pocket. I hope I get a good quote!
–Stephanie Hall

I took my car here on Monday after someone sideswiped my car. I walked in and everyone was friendly and greeted me. Immediately a young man got my info and another guy introduced himself and told me he would be handling my claim. He inspected my car and told me to wait in their lobby. Very clean office with coffee, cookies and plenty of magazines. So I waited about 20 mins and he had a estimate for my car and told me they could begin work or just give me the estimate. I decided to allow them to to do the work. Then they sent me over to the rental car dept (which is located inside their office). The guy told me he would be calling me on Wednesday to let me know the progress of my car and hopefully have the car done by Friday. To my surprise I got a call Wednesday morning telling me my car should be done today. I was super excited and amazed at how quickly they repaired my car. When i arrived, they greeted me by name and got me in and out. Picked my car up and it looked GREAT! They gave it a nice car wash and even shampooed the carpets! Wow… The mechanic even told me to take my car back to Chevy because there was a recall on my door handles which the paint was chipping off! Talk about customer service!
Overall this place is freaking awesome in my eyes… I feel for the guy whose glasses were broken by someone being careless and sitting on them. So I understand his rating… But service wise they were good to me!

I came into this establishment because I had a car accident a while back in august and I needed to get my cars dent removed. I was told by the insurance adjuster to go in and get a estimate of the damage. A day later I received a phone call from a lady at this location, who was calling to set an appointment with me. *very nice attention*
I enjoyed the fact that they took tine to call me and set up an appointment with me. I actually arrived late at this location because I’m a busy guy and didn’t have the time to come in earlier as I mentioned I would.
Even though I was late they were nice enough to handle my reason for being there. Soon enough a guy named jesse cepeda was out and about, ready to check my car for the damage that was done to my car and get an estimate for the insurance company. He told me he has to test drive my car (not sure why) take pics of the damage and get the estimate. He promptly asked for my keys and set out. I followed him because I was skeptical about what he was going to do. He told me he was just going to get the estimate and I would be on my way out. I went inside and relaxed, waited and soon enough I was set and ready to go.
My complaint is that jesse wouldn’t take responsibility for breaking my friends sun glasses that were set on the driver seat. I don’t understand why he wouldn’t give me a written report saying he did sit on the driver seat and he did move the sunglasses to the passenger seat. I cannot believe what he was telling me. He wouldnt take responsibility even though they aren’t very expensive glasses.
I am not planning on coming back here again. Especially if they can’t be honest with there clients I cannot imagine what else they maybe lying about.