Pacific Look Laser

I bought a groupon for a medical grade chemical peel in July and have been calling for a appointment and getting a voice recording instructing me to leave a message which l did but recieved no response. A month lady called again to a voice recording thats full so l couldn’t leave a message. Had to go on Unilocal to find out they were closed.

Bought a groupon, had a great first appointment.
Then…they canceled on me for my next session… via text.
Haven’t been able to get in touch with them since.
Money lost!

I’m just shocked!!! «Thanks» Groupon for making me lose so much money!!! I bought the deal and finally after a month they scheduled me for app-​I went there-​ladies looked very nice and they were Russians and me too-​so we had awesome conversation– I bought more procedures right from them -$ 320 total!!! left $ 20 tips for the technician –and left so happy –coz knew that after half a year I won’t have any hair in unwanted areas and just one day before my next app they called and said that their machine is broken and they will call later to reschedule!!! I was trying to reach them for 2 months already!!! they NEVER picked up the phone… never returned all my voice mails! I’m so pisst off-​how could u ladies? Who is the owner of this place??? Such a scam!!! :((((WOW!!! didn’t expect that ((((

Purchased a deal thru groupon. Tried contacting pacific look laser for a week straight, but no answer and voice mail full. Informed groupon and they issued a full refund.

I bought a Groupon last month for 2 different treatments and spent an extra $ 100 for an additional area. I made my first appointment and everything was fine. They were there and on time and seemed very professional and friendly. Then a few days before my second appointment, they called and said they had to reschedule but couldn’t say when because apparently their on-​call doctor had passed away and they needed to find a new one. They said it would take a week or so to reschedule everyone. I called, called, and called, almost 1 month has passed since this happened, I left numerous voice mails, to no avail. No one picked up the phone EVER and no returned calls either. So last week I decided to go there. The office is located in an office building with other businesses so the door was wide open and everything was there (computer, furniture, etc.) but no one was there — OF COURSE. I bumped into a neighbor tenant who said he hasn’t seen them in at least 2 weeks… That’s when I realized– I’m screwed! They’re gone. They took my money (and probably many others’ $) and have disappeared and all I got for $ 360 is 1 treatment. I’m really pissed– to say the least! This review is probably too late to help or do anything but this kind of borderline illegal activity should be flagged!

Do not waste your time with this place. I never write reviews, but I had to this time. I bought a Groupon a while back– it took me forever to reach someone to make an appointment. I finally made an appointment– the only time available was one month away; fine, I booked it. I arrived on time to my appointment and NO ONE WAS THERE! There was someone there waiting for her appointment before me, and someone who came while I was waiting for her appointment after me; we all could not believe it! After waiting 35 minutes, I left a written message on their desk, plus I left a voice message. I did not get any call back. I tried calling three times since then– their voice mail is full. I am now going to have to call Groupon to get a refund. What a scam! DO NOT WASTE YOUR TIME with this place! Your’e welcome.

My first was. had to wait.
My second, I literally waited for 2 hours. and no one shows up or even calls me! SERIOUSLY??? You cant even leave messages due to the full mailbox!
On top of that I end up wasting money on parking meter. SERIOUSLY!!!
Pretty bad.
***** Update *****
I have contacted Groupon as well and it does seem as if other customers have made many complaints. —- GET YOUR REFUND! Something is going on with this company!

Sadly, I cannot give Pacific Look Laser a good review. I bought a three treatment package deal on Living Social for laser hair removal and made an appointment to use it. I arrived for the first treatment with Marina and it went fine (though brief.) When I came in for the second appointment however, I was told by the reception that Marina had stepped out for a minute. No problem, I had a book with me so I waited — and waited, and waited. The apologetic reception told me she had no idea where she had gone and tried to call her repeatedly. After nearly an hour, I decided to leave, I have other things to do with my time. After I left Marina calls me, while I’m in the grocery store, saying she was sorry she had to go out — she had an emergency (but apparently never told the staff about it) but she was back now and I should return to the salon. Sorry, I don’t have that kind of free time to drive all the way back to Hollywood during rush hour. But I get it, stuff happens — odd that she could not even call her office, but I gave her the benefit of the doubt and made an appointment for the following week. However, a couple hours before the next appointment I get a call from Marina that she has to cancel this appointment as well. She said their equipment was «getting routine maintenance today, but I could come in tomorrow.» To most businesses «Routine Maintenance» is scheduled in advance, not during a time when you have appointments booked. Like most people, I’m busy. I work and have a family. It is difficult to carve out any time for myself so I can’t just come over there at their beck and call because they are unable or unwilling to keep scheduled appointments. I don’t know if they just don’t want to deal with people who have Living Social deals or if this is how badly they treat all of their customers, but if you value your time go somewhere else.

I went here because I purchased a groupon I said why not give it a try. The women who run this place are GREAT! They are well educated on the process, very flexible with scheduling and offer great tips. I would highly recommend them especially since I believe the pricing is beyond fair for the services you are receiving. Best of luck to those who go you will be treated well.

I went in for my chemical peel with Yanna. She is so nice, informative, professional & makes you feel comfortable. She knows a lot about everything and customizes what needs to be done to your skin.
Idk y there rnt more better reviews. Honestly that 1 neg review below me didnt even discourage me bcaz it doesnt describe anything but a silly phone call «danielle» got so irate about.
The salon is clean, modern & safe. The receptionist lady was just as friendly. My peel turned out great with fantastic results for my mild acne! I feel in good hands here and look forward to coming back. Thank you ladies!

A friend of mine told me about this gem of a place when I commented on how great her skin looked. I was a little nervous because I’ve never had a PRP micropen skin rejuvenation which is a facial that also tones and lifts. The staff here was very patient in explaining the process and making me feel comfortable. They are very knowledgeable experienced registered nurses who are quick and professional. They targeted my problem areas and really made me feel like the treatment was personalized to my needs. It’s been a few weeks and the results are amazing! My skin is baby soft my fine wrinkles are gone and my pores are half the size! I highly recommend this place especially if it’s your first time with a scientific and complex procedure like PRP the staff here will put you at ease and give you VIP treatment.