Pep Boys

While they didn’t totally have what I was looking for, they really did try to help and the staff was very easy to communicate with. I had heard about the windshield wiper fluid having antifreeze properties and possibly could address the sheet of frost that I deal with when I am leaving Lancaster in the morning. They were not familiar with this concept (turns out it is only the concentrate version of wiper treatment and to combat the freezing of ice you use much less water diluting the fluid less. and if you are still reading all this and not bored out of your mind, I am impressed)
To make a long summary short (I know, i’m too late), They have a great staff and I recommend this location to anyone who may have a question or two. These guys at least might be able to answer it for you. Unlike the autozone i was in that just mumbled an aisle to look for what I wanted and there was nothing even close to what I was loooking for there. Bah!!!

The purpose of making an appointment is to get a guaranteed timeslot for any given service. Unfortunately, it doesn’t seem like this PepBoys understands that concept. I made an appointment for 1pm, arrived at 12:55 and was told that the oil change would take about 40 minutes and they’d notify me when they completed the service. I shrugged my shoulders and had my mom pick me up so that I could get some things from home and quickly returned within half an hour. I sat in the waiting area for several minutes, when my mom came inside and told me my car was parked outside the service area.
By 1:50 they still hadn’t even moved my car into the service area so I asked them to give me my keys and I decided to leave since I had to be at work by 2:15. I understand that oil changes take time and Fridays tend to be busy for any business, but that’s why we make appointments. I’ve been to this Pepboys once before for an emergency battery replacement, and the only reason I’m giving them 2 stars is because, in that instance, one of their employers actually stayed late to help me out. If you have time constraints, however, don’t bother making an appointment because you’re still basically a walk-​in.

Shardae was very helpful and informative. The happy disposition of all the employees not only made my brakes and accessories purchase easy but enjoyable as well. Great customer service!

Disclaimer– I am one of those men who knows nothing about cars.
I went there today to get a «breather hose» for my Saturn. One clerk did her best to find the matching hose but it was not available.
Then in walked Ms. Bee!
What a gem!
She right away had a plan. She came out with some pliers and went to work. I stood by in awe and tried to make myself useful. She did not need my help. She took out the old hose with a hole in it and found one that matched the diameter. She first instructed me in how to go about putting it in. I guess she saw how clueless I looked and had mercy on me. She went back in the store and came out with the new hose cut and proportioned to fit. Wow! Then she placed it with impeccable precision. Yeah, she is cool. Ms. Bee is the one!
I left with a smile on my face.

I had a 10am appointment here and there is no one to diagnose my car, hasn’t been technician here for 2 weeks. I called Monday the girl said to come today. Im getting a tune-​up only and my car has been getting worked on since 11am and it is now 3:42pm. WTF… They also broke this ladies lock on her car wow. I’m tired of waiting. What is the use of making an appointment when you’re treated like a walk-​in. .The crew doesn’t seem to know what they are doing. Now they say another hour. Omg! !!! Never coming back here again. .only in the hood.

Long wait. Appointment is like walk in. Crew is slow and not really up for the job.
And they have Morry Povich on TV in the waiting room. Making for a long brain numbing 2hrs.
Make sure to ask what’s the time for the work? Then ask whats the wait time? = long time.

The guy working in the service department named «with a white shirt» was mean and rude and just had us waiting for over 5 mins at the counter. Why he at work if he mad or don’t want to talk or interact with people

I went in for my 8am appointment for brake inspection and rotation. I arrived before the doors were even open and was the first car in. 4 hour later I’m finally leaving. They told it would take just an hour tops but clearly they lied. My car sat in the lot for two hours and was sitting on the lift for an hour. They did 20minutes of work! Most of the workers are just walking around chatting and not actally working. I’m never coming back here. This is the worst pep boys in the city.

«Pep» boys is a lie. I had an appointment today at 11 AM and after arriving on time, they asked if I could wait two hours. The point of making an apPOINTment is to keep a specific time or at least closed to that time. It was my first time trying these guys and not sorry to say it will be my last.

They suck. You guys suck. Wont even waste time explaining, cause you took enough of it already.

My husband and I came in looking for a set of tires, and the guy there recommended another set, they have warranty and service for a good price. This was about 2 months ago. and recently one of our tires got a nail in it, which they fixed up for free. We’re very happy with their service and will come back for more.

Been coming to this Pep Boys for a few years now. It’s always been cool, but it’s gotten better over the years. Most of the staff is eager to help. Jorge and Javier are two of the coolest cats you’ll ever encounter. I always go early and they always get me in and out quick.

I made a Unilocal account just to be able to post this. I Just had the most horrible experience I have ever had a car shop.
I went in yesterday for a routine check, and they found that my CV axle boots were torn. they said one had to be replaced immediately, and I have around a month to replace the other one.
They didnt have the parts, but told me I could come very first thing in the morning and they’d get it done.
I called at 8:00 am, when they opened, and they said they wouldn’t have the parts until around 10 am. I told them I had to be on the road by 1, and they said that wouldnt be a problem and theyd call me when the part got there. They ended up calling at 1030.
I got there at 10:45 am, and again reminded them I had to leave by 1 pm. They said the job would only take an hour and ½ — 2 hours, so that wouldn’t be a problem.
At 12:55 they came into the waiting area and told me they wouldn’t be done till 1:15 — 1:20, and apologized. I said that was fine.
At 1:20 they came in and said it would be another 30 – 45 minutes. I was obviously not happy, but kept my composure.
at 2:00 pm, they finally were finished, gave me my keys after I paid them a few hundred dollars, and I drove off, an hour after I was supposed to have left.
I got less than half a mile down the road before my car started making a horrible clunking noise, which it hadn’t been doing before I had brought it in.
I immediately turned around and brought it back. I was now an hour 15 past when I was supposed to have been on the road.
They took it back apart, and found that they hadn’t tightened on of the screws all the way after replacing the part!!! this process took an hour.
I ended up having to cancel my appointment, since i was now 2 hours late.
Horrible Horrible experience. I will be going somewhere else to have the other axle replaced.

First thing first, I would like to thank Bee for providing excellent customer service every time I enter this Pep Boys. She knows her parts and goes over and beyond to help you find what you need and resolve your problem.
I have been going to this Pep Boys for many years. I have seen the good, the bad and the ugly. As of today it’s great. Excellent customer service. Cashiers are friendly and fast. I’m elated on the level of customer service I recieve.
The store is always fully stocked. The aisle are neat and clearly labeled. Great variety of air fresheners, car cleaning products, and fluids. Snacks and drinks in the front cash register area.
The automotive repair area is always packed. They do good work but kind of pricey. The mechanics will gladly answer your questions.
This Pep boys is awesome. Ask for Bee, I guarantee that you will be impressed by her customer service. Ask about the reward card. I got a free red bucket with Manny, Moe, and Jack on it. I love free stuff…

These guys are professional and go the extra mile! Friendly and experts! Got a tire replaced and they even replace my break lights! Highly recommended.

My car broke down a couple miles from here so I stopped in to inquire about service. I spoke with a gentleman by the name of Javier and he gave me his opinion on what kind of problem it may be and informed me that I wouldn’t be able to get my car looked at today and it would need to be left overnight. I let him know that I lived in Hollywood and it would be better for me to go there. He called the Hollywood location and put me in the phone with someone there. Before I was making my decision on whether or not I was going to use Pep Boys, I checked Unilocal and saw a few other good reviews for Javier. Seems like an all around good guy who wants to help if he can.
Only reason I’m not giving 5 stars is because I wasn’t able to be seen today and I’m going to another location. And I’m sure that was out of his control due to other cars ahead of me or a lack of technician. If I had to bring my car here, I would be comfortable with them servicing it.

EDIT: This place got new management. Used to be a gem. Now is run by neanderthals who don’t honor appointments and are brazenly rude to staff. I miss the old manager in their auto shop, he was the best.
I’ve been coming here for years, even after I moved way across town. They are always fast and respectful with their oil change service. They will also replace windshield wipers, batteries, and filters quickly and professionally. I subscribe to their mailing list and get coupons once a month that always help with maintenance. Highly recommended.

Don’t bother booking an appointment online, it will not be honored. I scheduled an appointment online for 9am which was confirmed three times via email. When I arrived a few minutes early for the appointment there were 2 people in the waiting area. The tech told me that because there were people ahead of me my wait time would be 1 to 2 hours BEFORE my car would be serviced. Why the heck do you allow people to schedule appointments if they are not honored? Why not call me and let me know BEFORE I arrive? STAY AWAY!!!

Ehh its PepBoys. I’ll never trust them with my car again at any of their locations just from bad experiences with their service department. But, this is a good places to recycle oil and oil filters for those who change your own oil. Their motor oil is over priced for the 5 Gallon jugs, but the filters are pretty cheap. Everything you need to get your car up and running again if you do it yourself.

I used to absolutely hate coming here for any type of auto repair until about 6 months ago. I met Javier, the Service Manager, and I absolutely love him. I don’t feel like he’s ever trying to «put one over on me». Honest. Reliable. And very personable