Pep Boys

I walked in and asked how long it would be for an oil change, the service guy told me it would be about an hour and a half to two hours so I decided to leave the vehicle. I walked across the street to the McDonald’s and grabbed a bite for my dog and I. We sat in the outdoor patio and it was getting really hot. When the two hours were up I walked back and asked if the car was ready and he said no, it would be another hour. I couldn’t wait because my daughter was getting out of school and I walked across the street to the metro station and picked up my daughter from school and we sat across the street from the school waiting for pep boys to call us and let us know it was ready.
They called me at about 5 pm. I took my car in at 11:15 am. How did 2 hours turn into 6 hours. Honesty would have been nice. This happened back in April 25 but I was going through the loss of my father and I hadn’t got around to call them. I called today and the new manager honestly sounded annoyed and even told me he wasn’t going to give me money back. HA I’m not asking for hand outs. Pep Boys you SUCK

Horrible service, took forever to get my tire checked. There was two employees in the office one was on the computer and the other was on his personal phone. They were both walking towards the store itself and they completely ignored us as we were waiting right by my car to get it fixed. Not only did they take forever but they were not able to fix my tire, instead I went to Kens Delta Tire in montebello. Highly recommend Kens tires !

Came in for front brake pads and rotors. Anto helped me order the parts and showed me personally the old compared to new. The service took about 4 hours, but it was on a Sunday afternoon so you can’t argue with that. At the end, Anto was able to give me a discount off the total. Very appreciated, and I am a happy customer!

Javier and his crew are the pinnacle of customer service. If you come in and are looking for not just car care but a place you can trust, definitely give him a call. Not only did he help accommodate my schedule on a last minute basis he kept me updated every step of the way, while they worked on my Car and he and his team always kept a smile and even under pressure, and with a full workload, assured customers everything will be taken care of. I am writing this review as my honest opinion not affiliated with anyone here in anyway, I believe in a world full of reviewers we must give real credit when credit is due. So thanks Javier and everyone else on the team for the great job and amazing service!

I’ve been coming here for at least 30 years with my father as a child, and in recent times as an adult. In, I would say the past 5 years, this place has become a constant disappointment. A couple of months back, I called to get an estimate on replacing a water pump on my wife’s car. When the employee answered the phone and said «Pep Boys how can I help you?», another employee in the background, clear as day says «liar!» to the one that answered the phone and starts laughing! What kind of «ghetto» people does Pep Boys hire? How unprofessional is that?! Obviously, they hire anyone that applies for a job. Then the guy on the phone gives me a price for the water pump itself and not for the full cost of the repair and when I said I wanted the full price of their mechanics to do the repair, he got upset and just placed me on hold. I knew this guy was going to purposely keep me on hold until I hung up, but I decided to wait to see how long this guy would leave me on hold for and it was about 20 minutes and never came back on. I called back to speak to the manager (another useless employee) and was again rudely placed on hold by a different employee and the manager never came on the line. I know this store wasn’t that busy to never be attended to because over the past few years this place is almost always empty. I’m surprised they can even afford to remain open. I have seen on many occasions the employees in the repair area goofing off acting like they’re hanging out at home, not to mention the employee’s in the store acting like they’re doing you a favor and half the time they ignore you. Obviously, these employees only show up to collect a check and not to work or take care of their customers.
After years of patronizing this store and spending thousands of dollars here, I have decided to NEVER do business with this Pep Boys again. Come to think of it, I’ve never had a stellar experience at any Pep Boys location. Maybe this is a reflection of the Pep Boys upper management and the corporate bigwigs that run this company. If I could give it –5 stars, I would. Bye Pep Boys!

Went inside with an ‘appointment’ at 5pm they sent me back and said come back tomorrow! There busy! Makes me think why make an appointment in the first place Why wouldn’t they call! Upgrade your service !!!

I had the best service here. Javier really helped me. The service was fast, efficient and with a smile.

This is a great place to bring you a car the guys at Pep Boys where’s really helpful and a very great attitude. Having car problems could be the most frustrating thing in your day my daughter and I am brought her a car with battery issues and they were really helpful and diagnostic problem right away without spending more money or trying to figure it out what it was. I also noticed they were reply to every customer that walk-​in .very respectful and kind of funny too

Javier is the man! Great service. The team feels like a happy family here. Highly recommended.

if i could leave no stars i would. i went in with my gf for an oil change and had to wait about 10 minutes before i even got asked if i needed help. the main manager javier gomez was really rude and disrespectful. my girlfriend’s car has never had an oil leak ever but all of a sudden they change the oil and there’s a leak. also they change the waiting room from next to the garage to inside the store which makes me think they don’t want you to see what theyre doing to your car. do not come here people. i know i never will. their service is terrible and very shady. you will come out with more problems to your car than you had when you first took it in. javier the manager should be fired btw, he has horrible customer service and could care less about the customers car.

If I could leave no stars I would. Customer service is horrible. The manager Javier is a jerk and has a bunch of attitude. Some manager! I took my car in for an oil change and never have I had my car leaking oil before until after they touched it. Also the waiting room was moved from waiting in the garage waiting room to waiting in a corner inside the store. Seem a bit shady? Last time I will ever go to a pepboys. ALSO my boyfriend asked Javier why it was leaking if it has never leaked before and he gave him a horrible tone along with response… he had said,“Oh I saw you checking it, your not going to be able to spot it right away…” before the confrontation we actually parked the car and saw continuous drips of oil. Also Javier had said he couldn’t tell me exactly where the leak was from since my car is «older». As a mechanic you should be able to tell me exactly why it is now leaking and not beat and round the bush. Be aware before dropping your car off its all about the money they could careless about you or your car.

Horrible just horrible! This place needs a massive change in their service. Employees have way to much fun during their work hours, I know an oil change does not take 3 hours seeing that they only have 2 cars and 3 mechanics; I’ve tried several times to give them business but they always seem to disappoint. IM DONE WITH THIS LOCATION!!! And this is coming from a person that worked at pep-​boys.

This is your typical pep boys shop and store. My experience here was a positive one. No problems. Had my car serviced and that was all. It can be pretty pricey, however, be assured that the work performed here is guaranteed. Huge auto parts store too.

Brought in my car for general service — oil change, tire rotation, etc. when I dropped off my car they gave me an approximate wait time of 45 minutes. When I asked for an update after over an 1.5 hours they said only 20 minutes longer. It has been a total of three hours and my car still isn’t ready.
In addition, since I’ve been here for three hours my phone battery is dying, when I asked for an outlet, they pointed and said «near the pole». I had to carry a chair to the pole area. Zero customer service.
I just called for an update and they replied, «oh, it’s ready». Why didn’t anyone call me? They said they would call me. So very frustrating.
My experience overall has been sad. I will not return to this location.

Only giving a star because that’s the least star given. We were ignored at the cashier… Standing there for like 10ish minute and the workers passed by without helping us and even when we asked for help…

My wife and I have been taking her 2001 Nissan Xterra for the past 5 years. And I personally have been coming to this location for a few decades since childhood. Pep Boys could not accommodate me after I paid in full. But bin return PepBoys refunded half of what I paid for. Some things could not be fixed, but our vehicle has new parts, dealer parts and was made comfortable to say that I will continue to do business with PepBoys. If you don’t know about cars, or you let you significant other go by his/​her self, they may not get their point across.
Keep your records and dates. Maintain a log of your online appointments. If you do it by the book, they’ll do it by the book.
Thanks PepBoys.

BEWARE! I got my oil changed here 2 months ago and now I am sitting here at my car dealership having to purchase a new car because these guys FORGOT to put oil in my car! I had been driving my car with absolutely NO oil for 2 months!!! I’ve ruined my engine in a car only 2 years old! I now am upside down on my loan and having to purchase a new car. These guys are SO careless and now a 50 dollar oil change has cost me 12,000.00! I will never go to anywhere but a dealership now. So beware if you have these guys work on your car!

Made an appointment online yesterday for 5pm, showed up a little early, around 4:35pm and checked in. At check-​in, I advised the service guy that I had a coupon for the service, to which he replied «You can show it to me after.» So, I hand over my car keys, and I make sure to ask them to do a tire rotation, which is optional, but you have to ask for. The guy writes down the requested service on the paper on his clipboard, never giving me an estimate, and I take a seat. After waiting quite a while, the car is finally in the bay to be repaired, the guy doing the repair appears to struggle to be able to remove the oil filter, but gets it done. I notice he brings down the car, and is starting to pull it out of the bay. I ask him if he did the tire rotation, which I knew he didn’t, and he said «No, let me check the paperwork.» So, he does the rotation, and then struggles to reset the car’s computer to update the maintenance schedule for quite a while, finally the other guy that was at the service desk helps him do it.
Now comes the worst of the customer service… The guy writes up my service and gives me a total, comes out to over $ 70, so I question why it was so much when I had a coupon for $ 49.99. So, he explains to me that my car requires 6 quarts of oil, but the coupon only says it covers 5, then he says that my car requires some kind of special filter. He seemed very annoyed that I asked what this was about, then I asked him «Aren’t you required to let people know when the service is going to be more than they expected» to which he replied «NO.» I asked again, «really?» and he replied «NO.» I decide to just pay for the service, since I just wanted to get out of there at that point, and then he tries to hand me a paper to sign which I noticed was a paper that says that I agreed to pay what was said on the estimate, so I refused to sign it. I asked who the manager was, and he said, «his name is Javier, he’ll be here tomorrow.» I said, «ok, I’ll speak to Javier about this tomorrow» to which he replied, «leave your keys here, you can pick up your car tomorrow after you talk to Javier.» Safe to say this was the worst response someone could give someone, making them leave their car because they’re unhappy with your customer service?! He then proceeds to put my receipt and paperwork to the side, so I ask him to give me the paperwork, and he’s not happy about it, but hands it over, and I leave.
I can not believe the level of ridiculous customer service that this guy gave me, when I as the customer have a right to question charges. There is a law in the state of California that states that all automobile service providers are required to provide a written estimate of all the charges for the parts they believe will be needed. I will be submitting an official complaint with the California Bureau of Automobile Repair.
If you choose to go to this shop, please get a written estimate, as required by law, before agreeing to have your car serviced!

Really great service with a pretty long wait time.
My car started rattling and shaking horribly, so I had to tow it to the pep boys. (Using pep boys tow service.)
I was helped out by Jose. It about 2 hours to get it taken to the back, but the problem was found shortly after. They didn’t have the part needed, so I had to search around a bit, I found one, they put it in, did a test drive, and everything was good to go.
The cost was very reasonable and I was glad to not have to use one of my AAA tows.
They seem pretty short-​staffed, but the quality of service made up for the wait time to me.

5 Hour Oil Change!
Dropped off @ 1130am, car wasn’t done until 5:10pm!
Waited around all day for this to be done soon when I was told it wouldn’t take this long (2 hours max). Just horrible.
If you are fine with waiting hours for a 20 minute job, then check it out, otherwise stay away.