Pep Boys Auto Service & Tire

Beware of UPSELL! I’ve been going here for years and up until few months ago, always had good experience. Now they will no longer sell 1 or 2 tires, it’s «company policy» only to sell a full set of 4 tires. Few months ago, I had a nail in a tire on my Audi, and they said I had to replace all 4 tires even though there was only 3,000 miles on the tires (car was brand new on lease). No Way! Took it to Audi dealer and they had NO PROBLEM replacing only one tire. This weekend my wife gets a nail in her tire on an 11 year old car. We have many new tires from them before 2 at a time, and we always buy the road hazard coverage. Today they insist on selling 4 new tires or they won’t do anything. This reeks of upsell to me.

Great place. Jesus hooked me up. Told me what i need done and the ones that could wait. Highly recommended

I needed a new battery before heading to Phoenix, and Jesus and Junior were the best help! They even checked my tires for me knowing I had a long drive ahead of me! This Pep Boys has a Keurig too so while you wait for your car to get fixed, enjoy a cup of fresh coffee! Thank you guys!

This Pep Boys is wonderful. The customer service is great. I’ve been here many times from tires to auto repair. The manager Jesus Lozano is a great guy. He makes you feel important and
Is always there to help. I trust him with my business. More to come…

So this Pep Boys used to be a three-​day tire store and they’re supposed to honor all the old accounts from that store. Now not only that I brought my car in there a couple times I bought some socks off of them and had my brakes redone ect… so I just noticed I got a nail in my tire what it was 3 days Tire they never charge me to plug my tire. And I told the guy that and I also told him that American Tire doesn’t charge and I also told him that I was going to have them flush my radiator and do my brakes but he still wanted to charge me like 15 or 20 bucks or something and that’s not the point the point is is that they’re supposed to honor the old agreement I had with three day tire and I think the employees there isn’t very smart he missed making hundreds of dollars off of me 420 bucks Bend really bad customer service I even told him I take the tire off myself and bring it over to him. So I don’t expect to be treated nicely or have good customer service over there. Looks like I’ll be going all American Tire to get my new tires my brakes done my alignment done ext

Last night, March 29 around 6 pm, the tire pressure light came on. It was the second time in a week. First time I had taken it to a local gas station and gotten air, this time I headed to Pep Boys. I do realize that I got there about 15 minutes before closing. There was a nice guy who told me to talk to the boss inside. I went in and the boss (not sure I remember the name so I won’t say). He came out and looked at the car. Said the tires, 2, had nail holes (true) and that he could not fix them but he could sell me 4 new tires. Then he started talking about the tires that my «Quattro» needed and I knew I was being set up for a big price tag. The two front tires, the ones without nail holes were new, maybe 2 months old. I told him that. He said it was «company policy to sell only 4 at a time.» I know when I am being played so I left. Got to where I was going and called AAA. They came out, filled the tire with air and told me to get it patched the next day, which I did at a gas station. Those back tires are getting worn so I called the place that sold me the the front tires and it is their policy to sell only the tires that are needed. I made an appointment to get 2, not 4, tires.
This shop does not deserve the good reputation of this brand.

Jesus Lozano is the man to go see when you need tires. Honest, up front professional and personable. As a automotive shop owner my standards are high. For my personal vehicles, Jesus Lozano is the only man I let touch by wheels. Do yourself a favor and go see Jesus L.

Good service. Carmina was knowledgeable and was a good liaison between me and the guys fixing my tire. The team was also fast and on-​time for my 9am appointment.

I’m just gonna start off by saying the people who come to check out your tires should be you best reps! I’ve been in the customer service industry for quite some time… And needless to say when your wrong your wrong! All I wanted them to do was plug the leak in my tire… Dude says my tire is bald he can’t touch it! Ok coo My car is a 2013. It’s not completely bald! He just didn’t want to stay past closing time! So I went to AMERICAS TIRE and they are so awesome they just patched it up told me there recommendation and sent me on my merry way. That’s exactly what I asked for!
I’m the girl with the BRZ who came in on February 10^th at approx 6:30… Track em down. There was only one of them… WOMEN DON’T TRUST THEM!

I got a terrible quote for the pricing and the service was very very poor here. I would not return to to this place.

PepBoys Management got in contact with me immediately after writing this review. They were super concerned and looked into the issue personally — it turned out I’m just a doofus (though according to them, I made a «perfectly reasonable and common error, and it’s our fault for not explaining it to you when you picked up your car» — talk about going easy on me!).
They didn’t just replace the front tires, they also, per my request, rotated them, so the used tires I was looking at were my own used back tires. They had rotated the tires as a safety measure. My new tires do indeed look shiny and new!
Thank you, Pep Boys!

Tried to overcharge me by $ 400. Do not accept their high prices. The $ 90 diagnostic test was a rip off as well. I called big o tires and they gave me a much lower price. Needless to say, I took my business elsewhere. As I was leaving, the mechanic told me to blast my AC to cool my car down, as I was having an overheating issue. This actually heats up your car more! You’re supposed to run the HEATER on full blast to cool the car. Were they mad I was leaving? Or just trying to mess with a girl with no automotive knowledge? Who’s to say. I will never go here again.

Always great service and a great price and honest knowledgeable technicians, keep up the good work guys !

Awesome and quick! Took me 15 minutes to change a tire. People were kind and the place has a cute little waiting room.

Writing this for a friend who called this shop to find out if his car is ready at around 9am this morning. He was told to come on in and pick it up. It’s past 12pm and we have been waiting for over an hour for work being done that is costing in excess of $ 2000. There has been no communication for the wait??? Manny, Moe and Jack, is this the way things are done nowadays?
I’m sure Manny, Moe and Jack could care less as long as they get their dough… update; 1230 car was ready. no apology for the wait/​lack of communication. proceed cautiously with this shop.

This is my first time coming here. JESUS was such a helping hand. I used to go to Firestone, but because of Jesus, I’ll be coming here from now & on!!! Nothing beats friendly and fast customer service, and THIS Pep Boys is the definition of that.
Thank you Jesus (:

5 stars all around for Gregory and team at this Pep Boys location. The service is great here and they go above and beyond to help customers. I came here to get my deflating tire plugged and they were able to do it without any charge. Thanks guys and I’ll be back.

Pep Boys resolved my issue, and refunded me a fair amount of money. I am happy that they corrected the issue.

Looking for horrible customer service? This is your place.
Worst management! It seems everyones brain dead. Don’t come to this location.

I came here to get my headlight fixed. I had a packed day so called ahead and made an appointment, they told me it would take 20 mins and be about $ 10.
The shop was relatively busy when I arrived, there was no parking so I stopped in the main drive and walked in to get details. They confirmed the 20 mins and took my keys. I went into the waiting area which was very clean. They had a lot of magazines out and a kurig coffee maker which was a nice touch. The was also a large flat screen TV.
The restroom was fine, it was well stocked with toilet paper and paper towels. A slight step up from your average gas station restroom.
After about 15 mins my car was still parked in the spot is left it. They finally moved it into the shop after I’d been there for the 20 mins. It took another 20 mins after that to finish. The man apologized for they delay explaining that because it was the drivers side they had to take the battery out which is why it took longer than expected. I appreciated the explanation, but would have felt better about everything if they’d started the job sooner after it arrived, especially given that I had made an appointment. Changing a headlight is such an easy job that quoting me the 20 mins without knowing about taking out the battery seems a bit too long anyway. I could have replaced it myself if the battery part was not involved.
The check out process was quick and easy. They put down a piece of paper to protect my mat when they drove the car into the shop, which was a nice touch. There was no labor charge, just $ 10 for the part.