Permanent Make up by Kelly

Overall loved my lashes extension from Kelly! She was very gentle during the whole process. My eyes felt normal and comfortable after the extension, unlike some extensions I had which gave me stingy irritation on the eyelid.

Kelly is a kind and humble person, which I really appreciate. She was patient when I had a last minute issue that affected scheduling. Also, she has nice facilities with free wifi and nail polish to use while waiting. She also generally seems to be on time, which speaks to good scheduling/​booking practices.
I got a permanent makeup service done with her, and unfortunately it was not good. The first two sessions did not have a defined, full shape, and much of it seemed to disappear. Maybe she did not do «a lot» or enough on the first couple sessions, because on the third session, it suddenly looked much better and fuller from just the marks she made that day. Granted, Kelly did make a gesture of trying to fix it at the «free» 2^nd touch up (only the 1^st touch up was included in the price paid, apparently), like another reviewer wrote that Kelly did for her. But despite this, it was still uneven (though better than they were after the first two sessions). And beyond that, she said fixing it would require additional payment.
Ultimately, despite going repeatedly to try to make things work with Kelly, as a friend said, maybe Kelly’s skill level is just not there. The service I got was uneven, and though I showed it to Kelly, she did not quite seem to get it, and said that there are always imperfections. This made me think that her attention to detail, or level of standards were maybe a bit off. Also, that kind of excusing and dismissive response was disappointing because she did not seem to understand how it was problematic (because she could clearly see what was pointed out), and it was also not the right move in terms of customer service either.
For the most part, I agree that things cannot be perfect, but I have seen photos and real life (on friends and family) permanent makeup jobs done at other places in the LA and OC area, and they were in fact even. The kind of works that I was thinking of and am expecting is not unusual. It is in fact possible to get the evenly shaped eyebrows «normally» (in 2 or 1 sessions) through other permanent makeup procedures.
So ultimately, as a result, I cannot say that she aimed for 100% satisfaction (customer service) and I cannot vouch for the quality of the services. I really wanted to be a fan and make it work with Kelly because she did make me feel comfortable. But unfortunately, I am disappointed and conflicted about whether to return because I like many things about Kelly, including her as a person, except the actual final result of the service.
Also, side note, I am seriously curious– do you tip or nah? And how much?
Please say if you do tip (and how much, for what services) in your reviews or even if a private message to me.
This is a new field of services, and I am curious what the emerging norms and practices are around this.

I am only updating my review based on results. After my upper lash line healed, most of the ink was gone. I went in for 2 more touch ups, and the results were the same. I finally went somewhere else to get my permanent eyeliner done, and the color stayed black.

I just got my eyebrow tattoo done by Kelly. I was kind of worried that it might come out like dark shiny strips above my eyes, but Kelly created a nice set of feather looking eyebrows which look so real. Finally I don’t need to worried about my eyebrows being smudged off or washed away everyday. I can go out of the door as soon as I wake up and swim. I’m very happy.

Kelly is amazing. I have been her client for over a year and I’m very happy with her services. I always feel like she strives to deliver the best quality. I strongly recommend.

Originally found through a deal for the 3d eyelash extensions in mink, but we booked directly through Kelly. She’s very communicative with texts/​calls and very friendly.
Parking is easy in the back, but my GPS got lost the 1^st time. It’s in a small side door on the side near a hair salon. You can text her for more explicit directions.
She does quality work, along with another girl. My friend and I have been going for our full set and refills for the past few months and they’ve been great every time. She’s also reasonably priced, which is why we make the drive from south bay to see her. She genuinely wants to make her clients happy.

A friend told me about this place and I almost don’t want to share it! I have been here twice and gotten lash extensions. When I arrive, I usually wait a couple of minutes but I don’t mind because I am busy admiring how great the lashes of the people ahead of me look. I initially came here because my fiancé thought they would look nice on me. I was somewhat reluctant but found the process surprisingly relaxing and nice. Amy did a great job in choosing the length and also in applying them. They lasted a month and now I am hooked! I went back last week and she was so sweet and happy that I was so excited about my lashes. My second set of lashes look great! The service here is wonderful and parking is easy. There are tons of lash extension places closer to my house but this place is worth the drive!

Really happy I found this place. I just moved from Virginia and needed to get my lash extensions done stat – ended up choosing Permanent Makeup by Kelly from a Groupon I found. (PS: If you’re about to buy one, I would recommend to call first and Kelly will honor the deal if you pay her directly, that way you support the business and Groupon doesn’t take 50%!)
First of all, there is parking in the rear which is great bc there’s no hassle. Being new in LA, finding a place with a parking lot is a jackpot for me. Anyway my lashes back home usually take a little over two hours, because I found someone who was extremely meticulous and literally put an extension on every single one of my individual lashes. Though it was a little long she always made my lashes look really full which was great, so I was a little bit concerned that my appointment with Kelly only took about an hour. She did 3D lashes, which I had never tried before so I was hesitant, but the end result is much fluffier than individual lashes are, and ultimately it looks better in my opinion. I don’t know how they are longevity wise, but only time will tell.
So I was happy with the results initially, but when I went home I felt like they could’ve been fuller. She had an appointment an hour after mine, so perhaps thats why I felt like it was slightly unfinished or maybe I’ve just been spoiled with the fullness I got back home. I ended up calling Kelly and expressing my feelings, and she was the SWEETEST she could’ve been, letting me come the next morning to get a touch-​up with no problem. So professional. I am now in love with my lashes and even more impressed with her customer service. Both times, she was very gentle and careful with my eyes – really a skilled technician.
All in all, I would highly recommend this place and Kelly to anyone who is interested in lash extensions. I’m so happy I found my new go-​to lash place!

Got my first permanent eye brows from Kelly’s
So far very dissapointed.
Totally uneven shape, still attempting to return to see the fix
Crossed fingers

Kelly is great. Her new (to me) location is terrific too, plenty of parking in the back (gave 4 stars because parking wasn’t ideal, now 5 starts). She is meticulous and careful. Great price too. As a blonde with pale lashes it’s a dream to wake up with dark lashes. My last set lasted 6 weeks!

I’m so happy I found Kelly! You can tell she’s passionate about what she does because she’s so good at it. She’s very thorough yet gentle and really takes her time. The quality of the lashes she uses seem to be good too as they don’t feel heavy and look relatively natural. I receive compliments on my eyelashes all the time and just feel prettier after a visit with her :) Thank you Kelly! You’re truly amazing!

Kelly’s so awesome, I got a spiffy groupon deal of 45 dollas for full extension and refill. Her usual price is 90 for full and 40 for refill. Now that’s bomb diggity tho. She does an excellent job. I took a nice nap and I woke up and had some sexy ass lashes. True story.
Go here if you want good quality and reasonable price for lashessss

Kelly does the absolute best eyelash extensions! I’ve had mine done by a number of different techs through the years (in a couple of different cities) so this rating is really for her actual skill, rather than just the fact that I like how extensions make my eyelashes longer and thicker.
Kelly takes the time to glue each and every lash individually, uses great lashes (not too heavy and thick, which makes them look unnatural), and she’s extremely sweet and professional on top of all that.
To be honest, my facialist was amazed by her work, and I gladly gave her Kelly’s business card.