Pico Optometry

i have been a patient of pico optometry (formerly stanton optometrix) for about 20 years. i have referred my family, friends and co-​workers to them, all without incident.
until today.
dr. logan has re-​written my prescription 3 times in 3 weeks.
she was unable to provide me with lenses that i could actually see properly with. not only has this exercise been time-​consuming, but very frustrating as i have made 6 trips to their office without a positive result.
i should also mention my previous glasses did not hold the protective «coating» which had been placed on the lenses, therefore it wasso …
was very difficult to see out of them. when i pointed this fact out to walter, he told me the lenses were dirty, which was a not the truth.
so … i went to lenscrafters yesterday. i had to pay for my eyes to be re-​tested, and for a new prescription + lenses. i asked the doctor if there was something wrong with the prescription dr. logan had issued and she said yes, the «axis» is off. i waited 1.5 hours (not 3 weeks) and finally received a pair of glasses that i could see perfectly with.
perfectly.
this morning i returned to pico optometry and met personally with the owner, stan.
pico optometry has cost me $ 75 for the eye exam plus $ 149.00 for lenses that are of no use to me. absolutely no use whatsoever.
i returned the lenses and an additional pair of frames. i thought at the very least pico optometry would replace the lenses in those frames with the new prescription from lenscrafters.
but no. they flatly refused to do anything to help me.
now, this situation is not my fault.
i am out of pocket $ 224 and have nothing to show for this expensive adventure.
by the way, the lenscrafters doctor told me that the coating was coming off my existing glasses, and that they were not scratched.
this is robbery.
i believe it is unethical and immoral to take $ 224 from anyone then expect them to lie down.
they have literally stolen my money and my faith in them.
if this is how they treat their customers who have loyally followed them for 20 years, how will they behave towards new clients?

This review is for my visit at the end of April:
I am the worst at scheduling appointments, because I never know when I am going to be available. I needed to get an eye exam quickly, as I had some free time, so called around my insurance network to see who might be available. Nobody was available that day. When I called Pico Optometry, she told me that I could come in right then, which was very helpful, as my insurance was about to run out soon!
The eye exam was quick and short, but thorough and informative. I didn’t wait long, and honestly didn’t mind waiting, since they were sneaking me in last minute. However, the doctor apologized for making me wait, which is unheard of from a doctor!
The best thing about Pico Optometry is the customer service from everyone I interacted with. I was having a bad day when I went in, and Kelly and Emmy really turned it around. They made honest, helpful suggestions on my glasses, and joked around with me like real humans, instead of customer service robots or other snooty optometrist office employees. Also, I was expecting to receive my glasses in a week or two, but I got them in a couple days! I went back in after a week to get them adjusted, and I left again with a smile on my face.
UPDATE:
I scratched my lenses after only a few months of wearing them. I have no idea how, since I am pretty careful with them. They are going to order them, and install them when they come in so I don’t have to be without my glasses. Walter helped me, told me I had a warrantee on my lenses so it’s not going to cost me a million dollars, and he was also a pleasure to talk to!

**MY FAVORITE L.A. OPTOMETRY**
This was my second visit to this office.
And I enjoyed each visit.
This place doesn’t hard-​sell you on anything.
If you don’t want expensive frames or lenses, it’s OK here.
Very comfortable and easy-​going.
PARKING
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Strip mall, no issues.
AMBIANCE
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Clean and comfortable.
Great selections of eyewear.
Tom Ford, Versace, Dior, everything.
EXAM
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I hate that poof-​in-​the-​eye exam, but it was painless.
Quick 15 – 20 minute annual exam.
All questions answered during the exams.
OVERALL
========
Walter is nice and honest. If the glasses look horrible on you, he’ll tell you (thank you).
Maiya is humorous and easy-​going. Love her energy.
I want to have margaritas with them. .. some day.
HIGHLY RECOMMEND.

This is my 2^nd visit to this office. They are amazing and very pleasant to deal with.
I ordered my contacts through them. They are very professional. Somewhat local to me.
Over the phone, they gave me an ETA on my order. The person I spoke to was Kelly. She is amazing. Ask for her.
I ordered my contacts on Wednesday, they we’re ready to pick up on Thursday.
I highly recommend this office. You pay and you get service. They are very personal and treat you with respect. They may be busy at times, which is good. You won’t go wrong trusting your eyes to this office.

This place deserves 5 stars. I’ve called a few places before I made an appointment here and they were either rude on the phone, or wasn’t interested in even answering my questions.
I then found this place and called them to make an appointment. They were very polite and answered all my questions.
Everyone here is friendly, happy and you can tell they all enjoy what they do. I’m very happy that finally I found a doctor that I can trust and I’ll be visiting them regularly.

Just received my new glasses and it feels like I’m looking at a whole new world. Best glasses buying experience I’ve ever had. My glasses were ready the next day after I ordered them, I will definitely be returning for my next pair.

Hands down the best experience I’ve had in optometry. Maiya, The doctor that examined me, was so nice, warm and caring. The doctors and staff here genuinely care about the well being of their patients. Dr. Walter Hoskin was so accommodating to my guest that was visiting me fro
Out of state, whose had defeloped eye problems during her stay. Despite his busy schedule, Dr.
Hoskin made her feel cared for and comfortable. My family and I have been coming here for years, and each experience gets better each time. I’m so grateful to have found Maiya and Walter and will never go to anyone else.

After almost over 15 years of having eye exams and glasses I never had a problem until I came to Pico Optometry. The 2 front desk girls are absolutely clueless yet talk like there experts. Dr. Logan seemed nice at first but she couldn’t honestly care less about her patients. I had my eyes checked here 3 difference times yet I kept seeing blurring out of my glasses and I was getting bad head aches I went back in several times and each time they changed my Rx and suggested I keep trying to get used to the new lenses. After a month of going back and forth with different lenses I finally go feed up each time they made me feel like I was lying to doing something wrong so I went to a near by competitor. It turned out my Rx was wrong and my optical center was completely off which was why I was seeing blurry. Yet this placed failed to notice that my OC was off and so was my Rx. I hope that they read this review and change how they treat there patients and the whole place needs to be more professional from Dr. Logan to the front desk girls. Thanks to Hollywood vision for making me new lenses. I wasted a lot of gas, time, and money and never got reimbursed anything from them. Plus they tend to talk in front of patients negatively or they walk behind the wall to talk about patients. They also talk in Spanish a lot about patients in front of them so word to the wise at Pico Optometry I understood everything you were saying about me and your other patients and your bosses, please be more professional. It’s sad I had to take the time to write a review but I think Unilocal reviewers and your owner should know.

My experience with walter and his staff has always been pleasant. Both walter and Dr. Logan have been very helpful. Never having to wait for anything. His staff has always been very welcoming as well. I have been going to them for over three years now and will continue to go for many more.

Went in for my long overdue eye exam and it was great.
They went to the trouble of researching to find a particular style of frames I was in love with!
Dr. Maiya Logan who conducted my exam was awesome. I was in and out quickly.
I would HIGHLY recommend them!

I first came to this place when I destroyed my glasses and was pleasantly surprised when Walter repaired my glasses and at half the price others told me! Their prices and selection is very decent and they make the process as quick and painless as possible. I have used their services on several occasions, and dont have a single complaint, I would highly recommend.

While Dr. Logan was just fine, I was extremely disappointed by the terrible customer service provided by the woman who works at the front desk, «Emmy.» She basically yelled at me for no good reason when I asked a question about the way my new glasses fit. The one other customer in the store walked out and made a big stink about how rude she was while I was there too. Clearly I’m not alone in being unimpressed by the lack of basic human communication skills. I won’t be coming back for an exam and glasses next year unless Pico Optometry gets their act together and hires friendly, competent customer service professionals. It doesn’t get much worse than how I was treated today!
EDIT 9÷26÷14: I called Dr. Logan to discuss this incident, and she was shocked to hear about her employee’s behavior. She and Walter gave me a call back the next week to say that they were addressing her misconduct and are re-​training the employee on customer service. I was please with this response, and decided to order contact lenses through their store. They showed a proactive attempt to address my concerns and solve the problem.

I loved it here! The front desk girl was really nice and helped me find the perfect frame at an affordable price! They eye exam was done fast and the doctor who did my exam was really funny! I would defiantly recommend this place to friends and family.

I had a 1^st rate experience at Pico Optometry!!!
The doctor that was on staff (Dr. Logan) is amazing! I’ve used several clinics in Los Angeles but Pico Optometry gave me the most accurate prescription to date. Dr Logan took the appropriate amount of time to ensure that the job was done right the first time! I feel as though my vision with my contacts and glasses is clearer than it has ever been! I found the staff to be great too! They answered any questions that I had with no hassle!!! All of the prices were fair and my glasses came in early!!!
I will defiantly continue to use this clinic in the future and am happy to recommend them to anyone!

Well, this review should take place in two phases:
(1) On the optometrist side, I found the doctors who worked with me to be very pleasant, professional, and friendly. They do a very comprehensive exam using (seemingly) cutting-​edge techniques.
(2) On the sales/​front desk/​customer service side, I had perhaps the most absurd experience of my life as a consumer. After waiting about three weeks beyond my estimated delivery date, I asked for a tracking number for my frames given that I had been given a new delivery date for each of the four times I asked, so I wanted to see the delivery date for myself. The representative responded to the effect of: «we do not give tracking numbers to customers, we have a private shipping system for optometrists.» At this point I did not feel I was being dealt with honestly, but they had offered me a different frame «at no regard to cost» even though I was buying one of the most expensive frames already. When I returned to the office and asked for the model number so that I could order the frames myself, the representative told me «we do not give model numbers out to customers.» So I asked: «you are telling me that I can’t be told what I am buying?» And at this point, the representative became visibly irritated, rude, and condescending. So I asked, «why are you getting upset? I am just asking questions about my order,» to which she responds with an angry glare: «well sir, you keep asking the same questions repeatedly so I am getting frustrated.» Listen, in a past life I worked in customer service, and if a customer politely asks a question a thousand times the proper protocol is to respond politely a-​thousand-​and-​one times until they understand, unless that customer is being belligerent – which I was not. At this point I was close to wanting my money back, but was so tired of dealing with the process that I went ahead and bought the floor version of the frames I had been waiting for and left.
I am definitely never going back to this place again, and I do not recommend them due to the bizarre informational policies and condescending, rude treatment I received. The only positive thing I can say is that the actual medical side of things is top notch. The sales/​service side, in my experience, was very poor. There is another Unilocal review that mentions the weird, secretive policies of this place.
If pico optometry decides to respond to my post with a «we are totally super here to help you, we swear!» I ask you to be more genuine and actually be straight with your customers about shipping/​tracking numbers, the model numbers of the glasses you are selling, and finally: do not be disingenuous and condescending towards your customers. It is a bad way to do business.

Today is the first time here to help a friend fixing her sunglasses. It got fixed very quickly and I got very warm service. It definitely added a smile for the day. Thank you!

I have used this place for many years and I could not be more satisfied. Once or twice I was do busy with tax deadline that they actually dropped off my glasses and contacts. Once I was trying a new type of frame. about two weeks later I wanted to return to my previous style and they did not charge me for restocking, only the difference in prize. I really like that they have everything from less cost less known designer brands to great quality and known designer brands. Totally recommend this place

I’ve been here twice and will not return for two reasons:
1. I’ve been privy to both Walter and Maiya talking about other patients in a less-​than flattering manner, so I’m wise enough to know that I am not immune from their verbal scrutiny.
2. After paying $ 49 for an exam, I choose to order my glasses online instead of from them and trouble getting my prescription. I had to call back after being promised it would be emailed to me and wasn’t. Then, when Maiya did send it to me, the PD wasn’t included. I called back to ask for it and Walter refused to give it to me, which is of questionable judgment on his part considering it is part of my medical record and should therefore be disclosed to me at my request. I called my previous eye doctor (Dr. Jilber Fouladian) and they pulled it up immediately and confirmed that it was my information to have as a patient. I had chosen Pico Optometry because it was closer than Dr. Fouladian, but I guess I’ll drive over to Westwood for better business practices.

I just had an exam there yesterday. As someone who’s been dealing with eye doctors since the age of 8 I can say Dr. Logan is superb. Very thorough exam, she covered everything, didn’t rush, answered all questions. Office staff was great too. There was a glitch with my insurance so I ended up paying a copay that I didn’t have to. They called this morning to return the money and followed up with the email showing proof money was going back to my card. Great service and great doctor. I will go back there for my next annual exam.
Mila

Just had a great experience at Pico Optometry. Found them on Unilocal and went to have an exam as I lost my glasses a few days ago. Both Walter and Maiya were really, really great — professional but funny and easygoing. After helping me try on frames for about 30 minutes (involving popping out all of the lenses because I thought I couldn’t see through the plastic and lots of info on options and what would look best on me), I decided on a pair, and Walter cut the lenses right on the spot because he knew I didn’t have a backup pair. Also note that it was after the store had officially closed for the day. Stellar service, almost can’t wait to go back!