PRO Physical Therapy

I came to PRO PT seeking a second opinion for an arm injury that was not getting better under the care of a previous physical therapist. Don spent quality time assessing my symptoms and biomechanics. He did great detective work during the assessment resulting in an opinion that there was much more going on than the primary symptoms indicated. He spent additional time investigating his hunch, ultimately suggesting a treatment plan to address my arm (original complaint) and shoulder. I live too far away to see him as needed, unfortunately. So, he then helped me to find a local PT office near me and coordinated his care plan with them to get me started.
Ultimately, his hunches were validated by an orthopedic surgeon who was able to provide injections that are helping speed recovery while following the original plan be laid out. His professionalism and knowledge at the top of his field. And, his commitment to my health drove him to get to the root cause, instead of stopping with the symptoms of the initial complaint (as other PT’s had done). So grateful to have had his care and guidance. I highly recommend him and his staff.

I highly recommend this place. Jari Haile is really knowledgeable and great at what she does! She and everyone else here is really friendly too. Needless to say, Jari and team helped me a lot, and it wasn’t a pain to go in a couple times a week (no pun intended).

Walking on sunshine now that Jari Haile, my physical therapist at PRO Physical Therapy, helped me recover from a dislocated knee and years of running on injured worn out knees. She and the team were very knowledgeable and patient. They provided me with a plan that not only put me on the road to recovery but I am now stronger and more flexible then prior to my accident that resulted in my dislocated knee. Thanks Jari and team!

I feel so lucky to have found this place. Jari was my therapist, and she was the absolute best. Extremely knowledgable, very understanding and professional. I was in a car accident that caused a horrific amount of back pain and I was so worried that I would never be «normal» again. Over the course of 6 months, Jari was able to not only get me back to my every day routine with no pain, but has made my back even stronger than before. Jari, along with her team (Joe, Dao, Brian) who all helped me through my exercises, are the best of the best. HIGHLY RECOMMEND!!!

I had significant surgery on my right foot that required about 9 months of physical therapy. I did a fair amount of research before selecting a therapy practice and am really glad I decided to go with Pro PT. Jari Haile was my therapist and I could not have asked for a better person to work with or a higher caliber of care. Jari was exceptionally knowledgeable, patient, and worked very well with my limitations. Most importantly, over 9 months, she was able to help me get back the majority of my everyday function and strength in my foot/​ankle to make those limitations no longer issues. I can’t praise her enough and the work she did with me. Additionally, Joe, Dao and Brian were also great support as were the rest of the staff. Gerri always kept the billing in line and was also a great member of the team. I would strongly recommend Jari and Pro PT for any therapy needs.

My doctor recommended this place. I called and the soonest they could see me was two weeks away. I am in horrible pain from an issue with my knee. Jonathan was the guy who I spoke with and allegedly set up my appointment. When I went in for my appointment they said there was no record of my appointment and they couldn’t see me for another week. They are extremely disorganized. The facility is not nice either. I would never recommend this place.

If you’ve sprained, twisted or tweaked any part of your anatomy (well…almost)
look no further than PRO Physical Therapy. Don Nelson, Brian Mendez and the entire staff at PRO are the best around. They helped me avoid surgery on both my shoulder and my knee… I’d give ‘em 10 stars if I could.

Professional, friendly and caring group of physical therapists and aids. I recently had an ACL surgery am very pleased with my post-​therapy journey with Jari. She is super-​knowledgeable and she customized our sessions based on my needs and (low) comfort levels. After a number of sessions I am now off the crutches and brace thanks to this group. The physical therapists and aids really care about the recovery of their patients and I highly recommend them!

I learned a lot from Kristen Anderson in walking, sitting, balance and daily activities in recovering from knee surgery and a previous ankle surgery. She and Dao made the entire experience fun.
If you want to actively participate in your recovery, as opposed to having someone merely walk you through some exercises without explanation, this is definitely the place for you.

Great group of physical therapists!!! Highly recommend! Jari haile and her staff are amazing!!! Highly recommend!

Office manager seems always to be in a bad mood, and not very pleasant at all. The staff on the other hand is extremely nice and knowledgeable. If you do not like your job then find another job but costumer service establishes everything.

If you find yourself in need of physical therapy you’d be hard pressed to find a better treatment center than PRO PT. My therapist, Jari, was amazing. She’s extremely knowledgeable and is highly focused on your recovery goals. Her sunny personality also made her a pleasure to work with. The rest of the staff was all extremely helpful. Highly recommend!

I came to PRO Physical Therapy for treatment after a lumbar fusion. I also have a bulging disc in my cervical spine that was causing me quite a bit of pain.
After 12 sessions with Jari, and a little bit of home therapy (I was terrible about consistently doing exercises on my own) I have a happier outlook on life, in general. My pain is back pain is nearly gone and my neck and shoulder pain is reduced by about 75%. Not only is she incredibly kind and knowledgable, Jari is one of the most positive people I have ever met in Los Angeles. Her sunny disposition is fully contagious.
My favorite part of working with Jari is that she helps you to feel as if your recovery entirely in your own hands. She made sure that i had a regimen of exercises to do at home and gave me treatment options, rather than just make pronouncements about my care.
I also really enjoyed working with the techs, Joe and Alex. Every one that I interacted with there was great!
***The staff is also LGBT-​friendly!***

Thank you Brian Mendez and all the awesome staff at PRO PT!
Brian kicked my ass and helped me reach my goals crazy fast. Everyone here is super friendly and there for you. Love this place!

I recently had hip replacement surgery. I am not particularly young or in good physical ship, but Brian Mendez had me mobile very quickly. He works you hard but he gets results. He is very professional, has a wealth of knowledge, a good attitude and patience,
All of the staff was helpful and friendly. They all want you to succeed. Parking is easy, there are meters right in front. Small facility but a great environment.

The account staff/​billing department is unorganized and a hassle! I called to see if I could get a ledger of my payments for a specific date and the guy told me to call billing for that info. So I called billing and asked for the ledger. She couldn’t find the name in the system and so she asked if it was cash pay, I said yes and she then told me that she only handles insurance billing and to call Pro PT back and talk with them again. I call back and he proceeds to tell me that the account manager Gerri is out of town for a week and that I will have to wait until she gets back. I asked, «why? well can’t you look up when I was there and print the page that shows the billing info and fax it to me?» He then says «Oh sure, let me get your info and I will fax it to you.» Hours go by and I call back and he said that he emailed the manager and she will pull it up, email it to pro pt and then he will print it and fax it to me. I don’t understand what’s so difficult about pulling up and printing records of my payments! If the manager is gone, someone needs to know how to handle these matters.
And this is the second time I’ve had an issue with the account/​billing staff!
The first time I had them charge the wrong debit card by mistake. The next day I realized my this and called to see if she could void it and charge the proper card. Gerri, said no immediately and said it would be too difficult to do. Saying that she would have to email the «billing“dept to see if there’s a way to reverse a charge but they were already out for the thanksgiving holiday and that I’d have to wait (hence the above ledger story). Shouldn’t one know how to reverse a «sale» if one knows how to charge one? Anyways, I know that was my mistake by giving the wrong card, but come on. She wasn’t even willing to try to help me.
Therapist was decent… Facility was small had a lot going on at the same time at times.
Whew! Okay, I’m done venting.

I’m really happy with the treatment I received here. My PT, Jari, was super knowledgable and my shoulder is better! The facility is small but has everything you need. Parking is easy (meters out front, always found a spot).

Been here for two courses of therapy over the years. I hope I don’t need to come back, but if I do need more PT, no question I’ll come here.
These guys are great. They really isolate and work on the specific issue. And they work you hard — they’re like a cross between PT and a personal trainer.
Great environment too. Everyone is helpful and oriented toward helping you repair your injury.

I injured my ankle pretty bad during a soccer game and managed to do some real damage to my ligaments and tendons. Steve and the PRO PT team were awesome in my recovery!
Steve is a excellent physical therapist and I will use him for any other injuries I might have in the future.

I’m a tough customer for a physical therapist. I am a personal trainer by trade who has worked with some of the best fitness and athletic minds in NY and LA. I’ve also had 5 orthopedic surgeries (3 knees, shoulder, wrist). When my doctor prescribed physical therapy for my 4 herniated lumbar discs, I was afraid I was heading for my 6^th surgery.
I was referred to Don Nelson by a personal trainer colleague. I told Don I wasn’t willing to give up my Crossfit training and Olympic lifting and the baseball I play on weekends. Don told me I’d be able to do all these things again without surgery. He gave me homework — a list of exercises and stretches to do each day. Since I have a background in sports training, our sessions were very interactive. Don did research and reached out to the one of the world’s top back doctors and provided me with articles to read pertaining to my condition.
After 6 weeks, I was back to my Crossfit workouts. By 10 weeks, I equalled my personal best in the snatch (165 lbs.) twice. The amazing thing is that I did this without the aid of weight belt to support my lower back. (Don pointed me toward the research of Dr. Stuart McGill who cites evidence that shows training with a weight belt to be detrimental, long term). I am 39 years old. I, for one, am amazed I am able to engage in Olympic lifting and Crossfit after my diagnosis and without surgery. I am very grateful to Don and HIGHLY recommend PRO Physical Therapy to anyone in need of rehab for an injury.