Public Storage

I’m usually a little hesitant to contact businesses that don’t focus on customer service, per se. Sometimes I feel that employees are just there to answer the phone and give half-​assed, uninterested attempts to answer questions.
Well, I called this public storage and spoke to Amanda. She answered all my questions and was super professional! Not only did she answer all my questions, but I’m much more likely to pick this public storage over the one closer to my house. Good customer service makes all the difference.

The District Manager did end up speaking with me and prorated /​refunded the disputed over charges. I am still giving this facility a one star rating even though I am thankful for the final handling of the overall situation.

I’ve been to many different storage facilities and the customer service in this Public Storage was beyond my expectation! I so pleased I sent a Starbucks gift card! And a thank you letter! My mom was also pleased and for her to be pleased is pretty hard to come by! Thank you so much Veronica! You are awesome!

Great customer service! Called to get some info on rates spoke with Veronica she was very informative and helpful… went over all the different options they had! Would definitely recommended this location! Easy to access, clean friendly service! Thank you public storage!

This facility is decent. I would give a better rating but, when I moved out on a Saturday and told the management office I was done, they said that oops, the autopay just (that day) took out a payment for the following month. They said I should just call in on Monday and the manager would take care of it. I called in to the office on Monday but there was only a trainee who said he’d have to pass on a message to the manager. I never got a reply so I called back the office several times over several days to ask about getting the amount refunded. But the manager was always away off-​property somewhere and was never available. I just called back again for the final time (2 weeks later) and was told that the manager denied my request because I only had the storage unit for a few months. I was told that he would have helped me if I had the unit for a year or more. This leaves me very displeased — that’s not at all the way I would do business. (P.S. Veronica was always helpful and friendly so this is no reflection on her.)

The staff at this Public Storage were helpful from our initial contact over the phone all through moving my stuff in. They ever made me feel like they were doing me a flavor and got me the best deal to fit my temporary needs. The building got multiple large elevators with lots of space, and prices are a bit lower than most Public Storages in the area. They carry everything you need to relocate.

So far so good! Got a great Memorial Day price for a 10×10 unit. Very spacious for such a great low price. My unit is on the 2^nd floor, but no biggy, there is a working elevator and dollys that are available to borrow at no cost. The property manager, Veronica, is a sweetheart! She walked me through everything, from giving me the tour, showing me how to punch in my code, and answered every question I threw at her. This is my first storage unit, and I had sooooo many questions. I am very thankful to Veronica for making my experience at Public Storage-​Blake, a great one!

I’ve been using since August 2011. Rates increase yearly. Its a common tactic with storage to get you in then jack up your rates. The assumption is it’s more trouble to move out but easier to pay. In 2013 the ceiling fell in, in my space. I notified them and in 2014 they have done nothing, accept increase my yearly rate.

Veronica was super-​helpful over the phone, and Moses took care of all the paperwork and selling me supplies when I got there. They are great. Then Moses offered to help me find somewhere to store my car, as their car spaces were full. Here’s my review from the Glendale office to complete the story:
«I was frantically trying to find storage for my car before a last minute overseas trip. Moses from the Public Storage in Blake St (where I stored my house full of stuff) was kind enough to ring around for me. Public Storage Glendale had no vacancy but the next day when someone cancelled they remembered me and tracked me down via Moses at the other office. Thanks to Heather, Artin and Moses for going the extra mile for me. Great service!»

Got a call from the district manager after posting the below Unilocal review and they refunded the $ 33 they had charged me.
My suggestion…
1 Don’t allow autopay, just pay online.
2. Call ahead before you fill your truck, even if you have a reservation, call to confirm your room hasn’t been scheduled for maintenance or you’re going to end up 3 floors up from where you were told your space was going to be.
3. Post a Unilocal review. If you’re unhappy with your experience or can’t get their staff to refund your money or get them to give you the space that you reserved.

I don’t know why people are giving negative reviews about this public storage went in and the staff was great and prices were very affordable. Moved my moms stuff in and she hasn’t complained. I guess some people like to Grint and moan about everything. I say thank you Veronica for your wonderful help!

So far so good. I got a great price, and I’m glad to be able to roll my truck up to the loading area right next to an elevator. As far as I can tell it’s secure, but honestly I haven’t been back to check my stuff yet. And it hasn’t rained. So if there are leaks or security issues, I won’t know, but I’ll definitely come back and update when I do know.
Otherwise, the gal at the front desk was very friendly, very helpful, and access was easy enough once I had all the proper passcodes, etc.

Zero stars. Actually, negative 5 stars.
I had a space at this location for many years. While there, someone broke into my storage unit. Neither Public Storage nor their staff ever apologized or said or did anything to make that experience better. They never went out of their way to help in any way shape of form.
Public Storage makes things more difficult than they need to. They lock up the trashcan so that you can’t throw away your unwanted things. They lock up moving carts which makes it harder for you to move your things — and if you come in when the office is closed you can’t get a moving cart — period — they are all sitting there locked up. If you ever email them with a question they never answer. The front office staff doesn’t listen very well.
There are other storage companies that are way better. Unfortunately, I learned about them years after.
Other places…
— have trash bins that are open all the time, so you can get rid of unwanted things
— have Salvation Army donation bins so you can donate things to charity.
— reply to emails within 4 hours.
— post their prices up on their website — no hidden fees, no surprises
— are generous with new customer discount options, 50% off first month or 25% off from the first couple of months etc.
— include insurance in the price of the monthly rate
— have independent alarms in every single unit
— have friendly, professional staff that go out of their way to help you
So, look around for other options.

Why is there not a 0 star option?! This place hasn’t even earned half of one from me! Long story short: my unit began leaking within 24 hours and the management did not help!
I am moving back to San Diego right now and needed to put some of my things into storage. Since I am unsure of where I’ll be going at the end of 6 months, I decided to chose a storage place with easy freeway access that wasn’t very far from my current apartment. That is how I came upon this particular public storage.
On Friday I met Veronica, the property manager, who showed me the unit. Everything was clean and looked like a standard 5×10 box. I filled out paperwork, signed up for insurance and purchased a lock for my new spot. So far, so good.
On Sunday, my family came to help me move early in the morning. This location has carts that you can check out from the front desk. Unfortunately, the front desk doesn’t open until 9:30… and it was then 9:20. We see a worker go into the office, so my dad goes to ask if we could get a cart. The man tells him that he’ll need a key for that… and then proceeds to go back to his car and sit in his car until 9:30. In the meantime, we manage to move all of my stuff without the cart. Thanks for the help, guy!
We come back with another load to move in. This time the guy is in his office and gives me a key. By the time we are done, he has already gone on his break. I guess he needs a break every 50 minutes or so… so I just dropped the key in the mail slot and drove off to San Diego.
On Monday, I came back up to Los Angeles with an SUV to move my remaining things. I met up with a friend who told me she was interested in using my bookcase, so we traveled to my storage space to get it. When I opened my unit, I found the bookcase covered in water! It had only been in the unit for just over 24 hours, so I went to the front office to see what they could do to help. The first response from the manager was «do you have insurance?» Not «let me check out the leak» not «I’ll call maintenance immediately»… «do you have insurance… so I said yes and told them that I had moved in the day prior and the unit was dry. They tell me that I probably hit the fire sprinkler when I moved (which is 10 feet off the ground). They tell me that I can always move into another unit, but I would have to do that within the next 15 minutes, since the property gates would be closing at 5:45pm. I ask them if they will be contacting maintenance tonight to fix the leak. They inform me that they don’t want to bother the owner so late to get to maintenance. Jose, the other manager, tells me he is willing to go see if that was what happened so he follows me to my unit.
When we get to the unit, he gets dripped on and notices that it isn’t the pipe that is leaking, but rather the ceiling is leaking! My unit is on the second floor of a 3 story building– so it was leaking through someone else’s unit to get to my unit! Jose explained that it was probably from the rain and asked if I had a tarp.
«Why would I have a tarp? I am storing indoors!» I say to him. He tells me that he’ll see what he can do for me and goes off ahead of me. I go wait for him outside as I am upset and need some air. He comes back and tells me that he has another unit available, so I follow him to look at it. This unit is clean and dry, but then again, my unit was clean and dry when I moved in, so this clearly means nothing at this point. Still I ask when I can move into this different unit. He tells me that the property will be closing soon, but I could come back tomorrow. I explain that I now live in San Diego– 150 miles south of this storage place. I can’t just come up on a Tuesday– and with their hours of operation (6am-​6pm) I don’t think I know of anyone who could help me mid-​week. His solution is to offer to personally help me move my things… on Friday. Again, I remind him that I am living far away and would need to see if I have that day available for moving. But since the leak is happening now, even if I moved on Friday, that is 4 days of leaking getting on my dresser, vanity, tempurpedic bed and boxes of school papers. I need a solution now.
Jose gives me a king/​queen plastic bed cover to use as a tarp for my things. I put it over as much of my stuff as I can, while getting dripped on. I ask him if he will be contacting the people in the unit above me– he said he would… I’m not sure if I believe him. Glad I got the insurance, but not happy at all with this storage place.