Public Storage

Monthly price kept on going up. I ended up paying 45 dollars more by the time I moved out. Not very friendly customer service. It seems like they never pick up the phone. It was all good at the beginning then it wasn’t good at all in the end. I’m glad I’m out.

this morning, my wife and I were looking at some extra stuff we weren’t quite sure what to do with. We decided to shop around for a small storage unit. I called Public Storage and found a 10’x5’ unit for $ 36 a month.
I was told that if I reserved the unit by phone, my first month’s rent would be $ 1 and I would pay a $ 20 administration fee. There was also an offer to discount the monthly rate by 5% if I agreed to a 3 month term.
Since this storage facility was rather close and the price was right, I made the reservation over the phone. Moments later, someone from the storage location called and we arranged to come down later in the day.
We arrived and spoke with Joelette, who stated that we’d need to purchase one of their $ 16 locks — that the lock I brought with me wasn’t acceptable, even though it fit their door. She said I was welcome to use both, although she couldn’t provide me with an Joelette as to why their lock was mandaory. It certainly wasn’t any better than mine. Since the first month was $ 1, I figured «ok, I’ll pay for the silly lock».
Joelette also mentioned that a lot of people forget their keys and end up leaving a spare in the office or pay a $ 75 fee to have their lock removed. She said my $ 16 mandatory lock would come with three keys and suggested one for me, one for my wife and one for her. Right. I suspect the «we should hold that third key for you» speech is effective, and it pains me to wonder how many keys are held, how they are secured and who might be rifling through what.
We came back to the rental office and the first thing Joelette did was start pushing their insurance, which she said was mandatory and started «at only $ 8 per month». At this point, my wife and I looked at each other and both decided we were getting scammed. Somehow this $ 36/​month storage became $ 44, and we haven’t even seen the fine print on the contract yet.
We decided to leave, much to the shock and disappointment of Joelette
We returned home, and I called the Public Storage toll-​free number and navigated through their menus, eventually finding a Customer Service Manager who did confirm that the $ 16 lock is indeed mandatory, although he stated that the purchase of Public Storage’s insurance policy was mandatory if we didn’t have homeowner’s insurance. Joelette never asked if we had a homeowner’s policy, let alone owned a home. Although Joelette saw us pull up in a brand new $ 50,000 vehicle, I guess the fact that we might own a house never crossed her mind. I was given the District Manager’s phone number and left him a message to discuss their operation.
Public Storage needs to clarify their pricing structure and terms or do away with them entirely. It’s completely unfair to be quoted a lowball price over the phone, only to arrive and find out about these extra «junk fees».
Public Storage needs to investigate why the office has extra keys to customer storage and what, if any, liability may arise from it.
Our decision to not do business with Public Storage was based on a fundamental distrust of the firm due to their business practices. We’re more than happy to pay more in order to work with a firm we feel we can trust.
Public Storage, we’ve upped our standards, now … up your’s.
Jose Carcamo
Van Nuys, California

Alba is amazing she helped us find the perfect storage unit for us. Definitely a great convenient location and s awesome manager

Horrible customer service. Bathrooms are always locked and/​or broken… at least that is what the manager says. There are only two carts and they are very small and usually not available or they are locked up and no one is around to unlock them. Often, there is not even anyone in the office and that is during business hours. They just do not care about their customers at all.

This facility is clean and feels secure.
The problem I have had is with their communication. From one month to the next they increased my rent from $ 168 to $ 192 without a notice. When I used their online system to ask them about it, they never responded, and they do not return phone calls. I experienced the lack of returning a call on two separate occasions, actually the only two times I tried to get in touch with them. The only way to communicate is to go in person.
Also, if you are looking at a units dimensions, keep in mind that a 4×5 may not necessarily be four feet by five feet. That is merely there way of saying the unit is approximately 20 square feet. Our unit ended up being just over three feet deep by eight feet long. It worked out well for us due to what we are storing.

Moving is Stressful.
Right up there with divorce & death.
The Public Storage facility on Durango near Culver City did everything in their power to relieve this stress. I should be more specific; Kenyon, the incredibly professional and personable Representative is the person responsible for dismissing so much of my moving anxiety and making this part of moving a breeze.
Look, a storage unit is a storage unit is a storage unit. We all know what to expect. What I didn’t expect was a Representative who was friendly, informed, detailed and honest to God, caring.
It’s not often that I write a review, much less consider how I could hire away an employee, but I would hire Kenyon in a New York minute. If you’re looking for a great facility run by great people, I can honestly say that I’ve had a great experience at the Durango Public Storage facility.
Thank you, Kenyon!

Ive lived in LA for 2.5 years and have had to put my stuff in storage 3 times. the first time i used a small storage place on Sepulveda. it wasn’t well ventilated and they charged me an extra month long after i moved my things out. so the second time I chose Public Storage (many friends have recommend this company). I chose this particular location because it was close to my best friends house, but I have used it again because of the service.
The property manager Jasmaine is one of the nicest, most patient people Ive met in LA. The first time I rented a unit here i went on vacation and lost my debit card. I cancelled the card which cancelled my automatic payment; i totally forgot they were linked. After my payment wasn’t received Jasmaine called me to tell me my payment was late, and after I told her what happened she was completely understanding and set up the new card with out any penalties. I appreciated her personal service so much I chose to use this location for a second time. I called the 1 – 800 # to reserve a similar unit. Shortly after I made the reservation I received a call from the property manager. she said she remembered me and would be there the next day when i came to see her.
That kind of service and care really means a lot when you have to place the safety of your things in someone else’s hands. No matter where I live in LA if i ever need to use a storage facility Ill most defiantly return to this location as long as Jasmaine is the property manager

I just want to say that Jasmaine at Durango Public storage is awesome! Both times I have needed a last minute storage unit she has been beyond accommodating!
Most times at storage units you get major attitude from people, but Jasmaine is fabulous and always has a smile and can always resolve my issues quickly!
I live no where close to this location but I will keep using it just because she is fabulous!