Public Storage

Moving is stressful, expensive and time-​sensitive, customers are not likely in a position to shop around. Public Storage knows this so they don’t really care about building customer relationships. My experience was horrible because the location at 4^th and Rose canceled my reservation even though I had an email confirmation telling me I was set and just had to show up on the day of my move-​in. Every guy I spoke with was unsympathetic and/​or inept. The best offer I could get was $ 60 more than my original reservation and these guys wouldn’t even pretend to give a crap. 0 stars!
In a struggle to find some place I visited several PS locations in the area and Purdue was the one, thanks entirely to Kenyon. Finally, customer service! She went above and beyond, recommended an even better unit than the one I reserved and just made everything go smoothly. It was like night and day from what I experienced over at 4^th and Rose. Even though this location is 3 times further from my house, I rented here because Kenyon is the kind of person I would prefer dealing with in the long term. She’s smart, quick and customer service oriented! I don’t feel my blood pressure rising when I talk to her! ALL THE STARS.
Oh, and shout out to Patty over at the Washington location, that building is no bueno but she is a gem. She called around for me when I was in a bind and was just a totally awesome lady.

Kenyon is the best came here to pay my bill i rent at another location her customers service was so great I wish I was storing at Kenyon location thanks kenyon

Kenyon is great her customer service is excellent the property is always clean the restroom is super clean and she is always checking on her customers and making sure we’re happy public storage thanks for sharing Kenyon’s great customer service with me. I have being a customer here for almost a year and she still make me feel welcome

The staff at Public Storage (John and Kenyon) were extremely helpful in the storage process. They were professional and accommodating to all of our needs! I highly recommend coming to this Public Storage location and you won’t be disappointed.

I had a great experience, this is a very clean facility with strong customer service. The onsite staffer Kenyon was responsive and called back to follow up. When I arrived she showed me the best ways to load the unit and was extremely patient. I’ve rented with Public Storage all over the country and this facility was by far one of the best experiences I’ve had in 12 years.

Kenyon was then best ever made me feel great about my storage space thanks ps for hiring Kenyon

Extremely helpful and courteous staff. Kenyon is a FANTASTIC representative and a joy to deal with if I ever need to go to the office. Highly recommended.

Great customer service from Kenyon at Public Storage in West Los Angeles. She went above and beyond my expectations she made sure our unit was clean and ready to go and the paperwork was very quick.
Great location as well 5 stars all the way!

I had the greatest experience here and will always choose this location for my storage needs. Both Kenyon and Erika are truly the best! They always are so kind and do whatever they can to help! I love this location! Thanks Public Storage!

Worked with Kenyon this morning and she made the process easy and quick and answered all of my questions. Such a lovely experience when dealing with a stressful moving situation. Thanks Kenyon!

Kenyon was great at helping me out. Very nice and friendly. Great customer service property always clean.

The location is good. Kenyon was very helpful, and answered all my questions quickly. Thank you.

$ 1 SCAM. GO SOMEWHERE ELSE.
I went in to rent a SMALL unit for a month or 2. The front desk lady (only 2, it was the skinny aggressive one) told me I can save and enjoy the $ 1 special for the first month if I call a certain number and make a prior reservation. I call in front of her and they give me a very large unit for 1 $ that I can downgrade the following month. Then the front desk lady makes me wait 20 minutes, because they’re not supposed to tell customers to call this number. So first red alert. Then she introduces the FEES starting with an EXPENSIVE LOCK THAT ONLY WORKS AT PUBLIC STORAGE. So don’t think of using it somewhere else.
Then I go back a month later and they charge me over 100 $ of late fee for 2 days late.
SAVE YOUR MONEY, Don’t be fooled by their marketing BS. Go somewhere else and pay real price.

I have being a customer at public storage a few years and so far kenyon is the best amazing always smiling and making sure the property looks amazing. Thanks for having her as a employee. I recommend this store anytime

The facility is fine, the personnel fine, the location, fine, the cleanliness fine.
I accepted their favorable price after shopping around in fall, 2013. Approximately 6 months later, they raised it $ 17/​month and I was very upset at this sort of «bait and switch» pricing. Today, they raised it an additional $ 20/​month. So, in 18 months, they have hit me with 2 rent increases totaling $ 37/​month.
I complained bitterly last year but didn’t have the time to shop for a new space. Now, for the same space to a new customer, it would be $ 14/​month less than what they want to charge me.
I’m on the phone with them now expressing how dissatisfied I am with this, as well as how dishonorable I find this business practice.
They have agreed to not put on the additional $ 20/​month for three months. I will be shopping for a new storage space during that time.
I find this despicable. I will be contacting the Better Business Bureau, the City of Los Angeles.

Kenyon was wonderful and considerate in helping with our emotional situation. She is very professional and made sure all the steps were complete to help expedite the process. Thanks Kenyon!

Very quick and friendly service at this location. Kenyon was very helpful, and answered all my questions quickly.

The personable, capable, and kind help Ericka at the front desk provided to me earns this Public Storage all 5 stars! Ericka’s information was perfect to help guide my decision on storage unit size and she even walked me to the unit, letting me know that this facility on Purdue/​Sawtelle has some atypical sized units that would be very good for my needs in the future. Most of all, businesses with a fine on-​line information presence need know that it is the caring person at the front desk of their facility that makes all the difference in the world. Businesses survive and thrive on the people-​to-​people customer care… and Ericka does a great job!

Here’s the deal — the facility is perfectly fine. Everyone who has worked there that I’ve come in contact with, has been very nice.
This is my issue, and this issue really is for the owners/​managers…
You simply CANNOT have a woman by herself, with the door unlocked, no one around, and NOT provide her with a weapon or something to defend herself with.
I mean, come on, would you want your mom, sister, girlfriend, wife or even mistress to be on her own with no help if something were to happen? Good Lord!
Delores is a very nice lady, and if I had an extra can of mace, I would have given it to her!
Please reconsider allowing your female employees to be able to lock the door and have customers knock on the window. I’m sure the customers would understand, especially those who actually CARE about the people in their lives.
Take care of your employees, period.

I found this storage facility hiding on the side of Best Buy, and during rush hour traffic it was heaven sent. Let me start off by saying the customer service here is impeccable. ANYONE who knows me knows that decision making is not my best trait, but I was put at ease when the young man who assisted me-​not only catered to my needs, but was very patient and polite. I only came in there to purchase some tape and boxes, but walked out buying that plus bubble wrap, and sofa covers. When service is great, I don’t mind spending money. They’ve definitely grabbed a customer & when its time for me to move, I’ll be back for a storage space!