Reliance Home Services, Inc

We got a temporary sublet in Westwood, Los Angeles, a beautiful 2 bedroom/​2 bathroom, but one of the showers didn’t get hot water. Tony Rodriguez was sent from Reliance, he was pretty quick to solve our problem and told us the part could be fixed instead of replaced, which saves a lot of money in this case since that part would cost around $ 900+. He did the job perfectly and efficiently fixing it instead of buying/​replacing, and after 30 min we got hot water in the shower. Everything seamlessly! I want to say that Tony is a very educated, extremely polite and as good person as you could get. He has great customer service and most importantly he is a honest person with values, something very difficult to find lately. Thanks a lot Tony… I wouldn’t hesitate to recommend Tony and Reliance Home Services to anybody!

Alright, after writing the review that was as honest as I could be, I immediately received a phone call the next day from a Supervisor. I was extremely impressed with this gentleman, based on his professional demeanor, unlike the Supervisor I encountered before. His name is David and I will say that he did not cut me off, he listened and truly was very attentive to my complaint. It wasn’t about him agreeing or not agreeing with me, he handle it like it should have been from the first phone call. He advised me of the normal operating procedures, he reinforced the customer service standard that should have been initially given. He took care of the call, refunded my initial payment, and I even recommended his business to another client. I was extremely impressed with the way David handled the entire situation, without belittling the situation. Thank you so much for you business and I hope that this will lead to a long term business relationship. I would recommend this company to anyone, based on the amazing follow through.

I called Reliance and they sent out a plumber the next day. The plumber was very nice and helpful and I’d give them a 5 star but u was disappointed that they did not advertise properly. There was some thing in the fine print. Anyway I did pay extra but I appreciated the plumber making the price less. I would use them again in the future and recommend them to others. Just clear the prices with them when you call in.

Thank you Alain for fixing a recurring issue for me and taking the time to explain everything to me and making me laugh

Just had Edward from Reliance here, finishing a hot water heater install. He also replaced our upstairs toilet. He and his assistants were very good, professional and thorough. Edward got the call late, about 1 PM, but stayed til the job was done and we had hot water that night!
He returned the next day to finish the water heater permit stuff and to put the new toilet in. I think he and his helpers did excellent work. They weren’t the least expensive but they are worth every penny.
Edward explained everything he was doing and why it was being done.
I will use them again.

I’m so blessed to find this company. Shiloh one of the service tech was amazing! Funny, kind and overall a good man! I recommend him if you call for service. God is soo good!

Very prompt professional service. I will defently use them again.

Alain was the technician, he did a great job. Very customer oriented. Have called them for all my heating/​air conditioning needs.

Reliance Plumbing has done a great job of putting in a new section of our sewer line for us, with a 3-​year guarantee. They gave us an excellent price that included parts, labor, and getting a city permit. Once we accepted the agreed price, they started work that same day. Robert M. operated the camera that snaked through the line and allowed us to see the actual damaged pipes. Rocky and Steven did a wonderful job of doing the actual digging and putting in the line with a new cleanout pipe. We are completely satisfied with the job, the company’s responses when we called, and their professional, licensed and educated workers. We highly recommend them for your plumbing needs, as you can trust them to get the job done and done well.

I’m one of those folks who had a great experience. Our toilet was backed up and we’d tried fixing it ourselves for a few hours to no avail. Early next morning, Reliance showed up and got our toilet fixed in a couple minutes! They asked how we’d heard about them and we told them Unilocal and they took 10% off!

This is an update to an earlier negative review.
I had some problems with Reliance in regards to a couple of broken appointments and poor customer service, but Reliance has stepped up and rectified the situation. Actually, rectified is an understatement. They’ve added a lot of extra value to their service I am appreciative.
Our HVAC motor is broken, which means no heat. no cold AC (I think the latest heat wave finally did the thing in. It’s been working overtime.) Luckily the part is under manufacturer warranty, but the service for these types of things can be pretty high. Reliance, however, has a really competitive rate. Some high-​end businesses I work with use Reliance, so I trust they will get the job done right.
Thanks for making a frustrating situation better, Reliance.

Very Happy! David came to my house to help unclog my toilet. He arrived in a timely fashion. He did the job quickly and had a great personality to add with it. I will use David for any future plumbing problems. The price was fair too! Reliance is my new go to for plumbing.

Was extremely pleased and satisfied with Leos work. I will definitely be referring him to friends and family.

My grandpa called Reliance because our kitchen sinks wouldn’t drain. A plumber came out the next day and fixed it right away. He went under our house and noticed our pipes were pretty old and he asked a few questions. Our house was built in the 1920s! We decided to replace all the pipes in our house. The men did the work in two days. Frankie and Arturo were so nice and worked hard. We also decided to add a stackable washer and dryer. Their supervisor Ralph was very nice too and explained the whole process. He helped us get all the permits we needed. In the long run we are making a good investment in our home and everything is legit! I highly recommend if you have any plumbing problems call Reliance!

Gabriel was very positive and helpful in reviewing my options for replacing my sinks. He has a strong work ethic and worked late without complaint. I would strongly recommend him to others.

SO GREAT! Here’s the jist– we rent a duplex in Glendale, the pipes ARE HORRENDOUS. Building was built in the 30’s, landlords haven’t kept up with basic plumbing maintenance… so we have pipe rot. SERIOUS PIPE ROT. Called Reliance when our bathroom sink filled with «sludge» and grey water and wouldn’t drain, Edward came to our rescue! The problem was SO MUCH BIGGER than just snaking a drain but everyone from Reliance was professional, courteous and communicated every step of the way.
Unfortunately FOR US, our landlords felt that Reliance was over-​dramatic about the issues. Cut to yesterday when our KITCHEN SINKS METAL PIPE sprang a few leaks. Literally, the metal pipe has holes. The pipe rot continues. WE’D LOVE TO CALL RELIANCE BACK, since they took such amazing care the first time, but we’re at the mercy now of our landlords «handyman» who’s already called to say he can’t make it out today. BUT! Thanks to Reliance Home Services, we can wash our dishes in the bathroom sink!
Call Reliance, they’re wonderful.

I called Reliance on Monday and asked if they could come and fix my A/​C that day. Terry said they’d put me on a list but if they couldn’t get to me, she’d give me an appointment on Tuesday between 2 and 4 PM. I agreed. Tuesday at 4:30 PM Terry called me and said she had to reschedule the appointment (I read all the Unilocal comments and was prepared for a rescheduling) The next appointment was set for Wednesday between 8 AM and 12 noon. Bob showed up at 1130. I think I was told the minimum cost was $ 60 by Terry.
I told Bob that I had already diagnosed the problem as the capacitor and the part was covered on warrantee since the unit is only two years old. He looked up the price in the Reliance book and said it was $ 296.66 to replace it. I thought that the price was really high especially since I could have replaced the capacitor my self in about 15 minutes but I didn’t want to possibly void my warrantee.
He then told me that the capacitor should last at least 10 years so he would have to diagnose the rest of the system to see what caused it to go out. I couldn’t do that so I agreed. After putting all his gauges on the unit he said it was over charged with coolant by 10 pounds which put a strain on the compressor, causing the capacitor to malfunction. He let 10 pounds of coolant out into a recovery tank and said I should have no more problems.
Bob even wrote what caused the problem on my receipt and now I can deal with the makers who originally charged the system and try and recoup my money, fat chance for that.
Bob is certified to work on A/​C units and is extremely knowledgeable. He is also a very affable man and after talking with him, the high price didn’t a seem to sting as much. After all he didn’t try to say that I needed a new compressor or try to sell me a service contract or anything like that, so I feel all right about the whole experience. Thank you Reliance.

Be careful with this company because they will pull the old ‘bait and switch’ trick with you. They will quote you a lower price for snaking your toilet and once they show up the technician will explain to you that all the $ 79 includes is using a hand auger. Are you kidding me? I can do that myself, but I thought I had bigger problems so I [foolishly] agreed to let him snake the line for $ 150. Pardon the pun, but that was like throwing money down the toilet because he encountered no resistance as he pushed the electric snake down the line. I ended taking the toilet out and found that I had roots growing in to the drain under my foundation so I cut the roots and put some Roundup on them. STAY AWAY!!!
Update as of 8÷17÷2015: I was contacted by Mel E. (marketing manager) from Reliance Home Services after he read my review and I must say that I am very impressed by his professionalism and eagerness to resolve this matter. He promised to refund the entire amount I paid (provided I can show proof of payment) and sure enough he did. I would have been happy if they refunded me the difference between the original quote and the amount I paid, but to my amazement I got the whole amount refunded! Kudos to him and for this company empowering him to make these decisions. I originally rated the company a one-​star, but given the turn of events I decided to upgrade to three stars.

Great Customer Service and One time, the service tech was great and knowledgeable
everything was great until the price came for the new HVAC system — double the price on anyone else — will pass

I made several calls prior to being referred to Reliance Home Services. The calls were met with excuses why they couldn’t come out for days and at triple the price if/​when they could finally make it!
They had a plumber out to my place in under two hours. Service person was courteous, fast, and professonal.
Great price, excellent fast work. They are now my ‘goto’ for plumbing. Will try other services as needed.
I highly recommend Reliance. I hope this will save you the phone calls to other services.