Right Away Carpet Dry Cleaning

Sad to leave a negative review. However, the lack of customer service from the owner was appalling. After trying to schedule a carpet cleaning for 6 days, I called on a weekday during business hours and left a message. I then called his other number. He answered and sharply said he was at his son’s graduation and pointed out that I had just called and left a message and demanded why I was calling him again. I explained I had been trying to schedule a cleaning for a week and he hadn’t called me back so I tried both the toll free and 818 number. He said he has been very busy and is at his son’s graduation and can’t talk. I tried to explain that I was trying to schedule the cleaning prior to my certificate expiring and would need to request a refund if I couldn’t get it scheduled. He replied, «Yah, go ahead, it’s not going to work out if you’re not patient» and hung up.

When they came to clean my carpet, I was very pleased with the results. I think the dry cleaning technique works really well. Unfortunately when I called to schedule a second cleaning my 3 messages were never returned. Very surprised by this.
I tried one more time. This time he answered the call, but was at his son’s soccer game. I said, «no worries enjoy your sons game». He said «thanks, I will call you back»… 7 hours later I am writing this… God bless him… I hope he stays this busy. but I doubt it if he won’t retrun calls for repeat business… At this point I will move on.

My carpet is cleaaan!
Eddie was extremely professional, SO nice, and very informative. My carpet looks better now than when we first moved in. Also, his prices are very reasonable and he’s very quick!
I highly recommend him!

Eddie was professional, informative and incredibly courteous.
His team was respectful and did a great job.
I would definitely recommend Right Away Carpet Dry Cleaning to everyone.
I have no doubt that I’ll use them again. Eddie’s number has been stored.

Eddie and his guys were great! Showed up on time, did an awesome job on my carpet and I even had them clean the upolstery on my dining room chairs and a microfiber lounger in my living room. Highly recommend them!

I have been using Right Away Carpet Dry Cleaning for 10 years now and they are always friendly and professional. They use all natural products to clean the carpet which gives me peace of mind because I have a child. Eddie, the owner comes out personally and inspects the work to insure everything looks great. I recommend them 10

I have used Right Away for many years and have always been very happy with both the quality of work and the customer service. I wholeheartedly recommend them!
When I first heard about «dry carpet cleaning» that was more environmentally friendly than chemical cleaners, I was skeptical, but I have found that the old beige carpet in the house I rent is always clean when the Right Away crew is finished. Plus, there is no residual «crunchiness» to the carpet that I have experienced with other cleaners.
Over the years I have had a couple of different Right Away crews to my house, and each has been friendly, attentive, punctual and thorough. The company’s owner, Eddie, has also been to the house, either to clean or supervise. If you meet Eddie, you’ll know instantly that he is passionate about customer service and stands behind Right Away’s product and work.
The price is very reasonable — especially considering the convenience of not having to mess with equipment or deal with wet carpet. (Being able to walk on the carpet immediately is a huge perk!)
So in a nutshell, the great product, service and price make me a very happy Right Away customer.

Eddie and Nick were amazing ! They knocked out my carpet quickly and efficiently. I have complete OCD and it was above what I could have asked for. Prices very far and work was amazing ! Great conversation and a job well done. HIGHLY RECOMMEND!

Eddie and his assistant tackled my carpet with ease and the best part was when all was said and done, my carpet was dry! It didn’t have to air out for hours. I would definitely have them come back again as they do good work and their prices are fair. On a side note as a woman, I felt very safe with them in my home.

BEST CARPET JOB EVER!!! Unbelievable job. Seriously. They finished the job in about an hour and a half, and left my carpets spotless and smelling amazing. Best part — we didn’t need to wait for the carpet to dry! It was already dry when they finished! Incredible job — Eddie and his crew are amazing. Highest recommendation!