Rosie Rodriguez – Farmers Insurance Agent

+++LIARS LIARS LIARS+++STAY AWAY!!! BUYERS BEWARE++++
These people are just ridiculous crooks! Dirty, lying, scheming cheats who will reel you in and then step right on you. Rosario Rodriguez and Natalie Hernandez, seriously, how can you run such a dishonest business??? Is your market to cheat people over and then screw/​steal their money???
I spent countless hours on the phone with these idiots about how they screwed up our home insurance, but of course, they would not take the blame (even though it was CLEARLY their fault) and gave me the run-​around that they couldn’t do anything.
We purchase home owner’s insurance during escrow through Farmer’s and this particular branch. We went back and forth several times and Natalie at the time gave us a fairly decent price. It was lower than other competitors so I thought, that’s a great deal. NOT!!!
Two months later, I get a notification that my premium is going up $ 311…and for what I say? Because I didn’t add an «auto» to the policy. They had given me the «bundle» price. Apparently… What’s that you say? Bundle price? I was just looking for home owner insurance, when did I ever bring up my car or ask for a bundle? Uhhhhh NEVER!!!
After many arguments about how I was never made aware that this was a «bundle» deal and that NO car was ever mentioned to be added in the policy, Rosario finally confessed that their «system» did not detect the mistake. USELESS PIECE OF CRAP!!! WTF IS THAT SUPPOSED TO ME???
Ummm, I take that as Farmer’s mistake! What a BS excuse! Basically saying, yeah we got you, now we’re going to eff with you. At the end, this useless low life company could not do anything, and I immediately canceled our policy! But not before they could take the $ 311 from the prorated refund. So yes, they did screw us over at the end of the day, FOR THEIR MISTAKE!!!
Filing a complaint with Farmer’s Insurance and BBB.

They are new on the block, but knew what they were talking about and set me up with the right insurance for my car and house. I highly recommend them.