Ross Dress for Less

Won’t complain about the mess, since Ross carries so many articles it’s hard to keep the store clean. Yet, Jacqueline at the register was snobby about splitting the price half cash half debit. No customer service at all. Definitely something Ross needs to fix!

Not bad but not great either. They lack customer interaction.

We come to this Ross once a month and today we had the rudest customer service from this
«Associate» #203 378
First of all they don’t have much variety in stock. But I mean it’s in Pico-​Union.
They are usually an ⁷⁄₁₀ in customer service when we go but honestly today was the worst! The associate #203 378 was scanning and she had stuff left to scan and told my dad «debit, credit or cash»? In a very rude and told him to swipe the card when she wasn’t even done with the stuff. After that she was like «have a nice night, get your bags and receipt» leaves and then yells «next in line». I don’t know why they hire people who can’t even say hi to a customer when they are ready to pay in a good way? Im very experienced with customer service and work with people everyday even if I’m busy or something is going on outside from work I still manage to have my customer service on point. People like her make your company look bad.

If there were a way to give this Ross a negative star I would. First off, they have restrooms but refuse to let customers use them. I had my kid with me and he needed to blow his nose. I asked a worker if I could please use the restroom so I could get something for my son to blow his nose. She refused and made a big deal about it. Second issue is if you have a purchase from another Ross you can’t return it even with a receipt. I purchased some shoes during a trip to Arizona and was told I could not return them! What the hell??? This is a corporate store and the return policy does not state that it has to be the same state. Then the cashier charged me twice for the same item. I didn’t notice until I left so I had to come back and of course she couldn’t own up to it so they had to review the video??? I eventually for my money back. Worst customer service. Dirty store and people who don’t even know how to scan items. Not to mention the cashiers are too busy flirting with the security guy while they’re supposed to be providing assistance. Never going back here!

Employees were attentive, most sections were decently stocked. I was looking for kitchen and bathroom stuff and was able to find most of it. Given the neighborhood and the other Ross stores I have seen in «rough» areas, I think that this place is doing a pretty good job. I was pretty disappointed with the selection of men’s clothing, but fortunately that’s not what I was in the market for today.

Very hot day equals a huge consumption of waters which leads to having to use the bathroom every 5 minutes. To my surprise this Ross doesn’t have customer restrooms therefor I felt like I had to warn everyone with weak bladders. From now on I will only shop and my local Ross that does offers restrooms to their customers.

The customer service sucks but I can totally deal with that. I honestly never really need much help besides check out anyway. This isn’t a very popular Ross, but because of that I feel like I have found a lot of really good stuff and never have to wait in a long line.

I love this Ross. It’s one of my favorites and walking distance from home. The hubby and I go here for cheap little clothes and things around the house. By the checkout line, like all stores, they have the best candies and chocolates and I always stock up. The enployees are super friendly and it’s never super crowded like the one on Alvarado and in Hollywoos — ugh. Nothing but crying babies and teens running all over the place. This is the best Ross hands down :)

I came here a few times before cashiers are always in a rush to take the next customer today’s cashier rushed to ring up the next person in line before I even got the chance to get my receipt! The ppl working out on the flower were very nice :) I’m pretty sure they all greeted me felt like it! Everything was organized!

Came in here one time just for curiosity. The store was very organized and clean. Probably one of the cleanest locations I have been to in a long time. They had really good items and ot was easy to find what you are looking for since everything is nicely placed definitely going back and do some shopping there ! The only rude person was the door security. My mom and i were distracted looking at some merchandise that we didnt notice we were exiting through the entrance door as the security told us the wrong door he said it with an attitude but apart from that good location.

I Go there very often in the evening, customer service from the employees on the floor is usually helpful. cashiers not so much. I understand it get’s very busy specially during the holidays but a simple smile can make a change in peoples attitude. I went a couple days ago and surprisingly a very friendly employee with great costumer service rang me up, I believe his name was Edwin. It was a little passed midnight (holiday hrs) they were tired and probably wanted to go home, yet this guy was very helpful in helping me decide on what I was purchasing and had a great attitude. Will be going back for more Christmas shopping.

I was here today and I experienced the worst customer service ever. When I say ever I mean it. The cashier was so rude, there was a very long line to pay and only 1 register open. I thought I was at Wal Mart for a second.
Will try to avoid this Ross from here and on.

Very organized, bright and clean. Friendly staff. Good selection of dog beds. I’ve purchased 2 already. Although larger beds would be appreciated, Cool kitchen stuff including oxo, kitchenaid and more! Today i saw a bamboo bath mat for $ 20 and a neat very expensive looking wooden stool for $ 40. Huge parking lit. The space used to be Northgate market or Vallarta. It’s always crowded, give yourself time for the checkout line!

This store is at Alvarado & Pico Blvd. Some locations offer items not found at other stores. It’s a «Hit & Miss» at times.