Segway Communications

I have used Segway Communication’s services since 2007 and have never had a problem. I run a Non-​Profit and it is imperative that we receive the messages from our supporters in a timely manner. We have been very pleased with Segway Communications and can highly recommend them and their services.
MB
Project

I just signed up my company with Segway Communications. We got a toll-​free number with separate extensions for my partner and I. Charles, my salesman explained everything to me and my new number was working as soon as I hung up with him!
I am VERY pleased with the way I was treated by Charles and I know that this service will be exactly what my partner and I need to take our business to the next level.

I’ve used Segway/​American Voice-​Mail for at least 7 or 8 years. We have 8 lines into our office. The service that transfers the voicemail to an email attachment is fantastic. It allows us to save and document messages forever. The voice to text option also makes receiving messages easy. Both are very reasonably priced and easy to use. Customer service has always been very good, helping with setting up new accounts and when the rare trouble occurs. Its been a no hassle solution to voicemail for us!

I am an independent representative for MCA Motor Club of America. My sponsor said that Segway Communications made a special voicemail marketing tool for MCA reps that I should sign up for.
He was SO right. Segway turned on my MCA voicemail with a sales pitch already recorded on my mailbox.
Everyone who calls it hears all abut MCA’s great services. If they want to enroll, they press 1 and they are connected to me. Or, they can leave a message.
Either way, my MCA voicemail is selling for me ²⁴⁄₇.
All I have to do is give out my voicemail number and then take orders.
The more I give out the number, the more calls I get.
Signing up took only a couple of minutes and I was up and running.
Thanks to Segway and their MCA voicemail system, I’m making money and I’m definitely going to tell my downline reps to use Segway too.

I was surprised to see this negative review. I have been a subscriber for the past four years without a hitch. All changes have been dealt with pretty much efficiently and quickly. Have spent far more time dealing with Internet and phone providers! Segway has forwarded my business calls and made it very easy to have that extra assurance that clients can always have reliable access and communication with me.

This is a terrible company, avoid at all costs!
I started my business in Irvine in 2008. I chose Segway because at the time, they were the only company that had numbers local to the Irvine area, and their costs seemed reasonable. After almost 6yrs of having their service, I can confidently say, I WISH I HAD GONE WITH ANY OTHER COMPANY!!!
Their customer service is the worst! It’s very difficult to get someone on the phone to help with an issue. When you do get someone, and they tell you they’ve resolved the issue, they haven’t. Typically I have to call 4 – 5 times for minor issues, like where to route the caller, or if I need to have my calls forwarded to another number. These are basic services that this company supposedly provides. I have only been able to resolve these issues by speaking to management, and even then it takes a couple of tries.
My current issue is, I keep trying to change my outgoing message, the automated system tells me it’s done, and when I call back to check, it’s still the old message. I went away on vacation leaving an «away» outgoing message on my voice-​mail only to find out upon my return that it was never changed. This is not good for business!
I have tried repeatedly over the past three years to take my current number to another company, however, Segway won’t allow it. They charge $ 1000/​phone number. This is illegal for land lines, but no laws against it for internet lines. Unfortunately, my business has been tied to a fax and phone number with this company for 6years. I may just have to finally bite the bullet and get a new number.

I was required by a company I was a contractor for to have an account with this company. I prepaid for a year of service and worked for the company for 10 months. Continued to receive bills for the service. Now two years later they say I owe them for service not rendered.
I really didn’t see the value of the money I originally paid.