Silver State Trailways

Their business is now defunct, but their model was good. Clean non-​party bus to Vegas, with minimal stops. for low price.

Cockroaches falling from the ceiling. Need I say more. Filth like I have never seen. Couldn’t use the toilet, it was too disgusting.

Giving them a 1 is even more then I should have given. Let me list the things that went wrong with my first and last experience with this company.
Going to Vegas– Bus was and hour late. Was told they were running behind yet it was their first ride of the day. Arrived to Vegas in 4.5hrs, only great part of this trip.
During this trip the bus was dirty and disgusting to sit in the seats.
Leaving Vegas– bus was 15 minutes late. Got in bus no one was sitting in the very back with 3 seats but there was luggage on the seats. When bus left no on was still sitting there so we moved the stuff so my boyfriend and I could sit. 5 – 10 minutes into ride another employee Renardo came back and said those seats are reserved for him. We moved but was not happy since we are paying passengers and he was an employee. Prior to leaving a Lady got on the bus with her two kids and came to the back to sit down. Renardo refused to move to allow her the 3 seats together and made her move to a seat with only 2. To add to this air didn’t really work so it was hot and there was no toilet paper in the bathroom either.
Called company to complain. Lady answered the phone and was placed on hold after explaining what happened. Man answered the phone and when I told
Him I was waiting for her he told
Me he would help me. When I told him I didn’t want to repeat myself he told me he was the manager and he wanted to hear it from me. After explaining to him the story again he told me the reserve those seats for their employee cause he needs to rest. Manager did state they should have accommodated the lady needing 3 seats. When I asked what they would do about this he told me nothing. When I asked where in their documents it states they can reserve the seats for themselves they told me they don’t have it anywhere. Seems like a right so sue! To bad I’m not one of those people looking to cash in like this sleaze bag company is!
I have never come across such a rude company that is not customer service forward. My pushing point was when RENARDO refused to
Move for the lady and her kids. I wouldn’t recommend this company to anyone after experiencing just how rude they were.

25 bucks for a ride home from Vegas. Traffic was utterly hellacious but I can’t blame them for that, and the bus driver took a few shortcuts which seemed to help. Their stop at Baker was at a Del Taco (yech).

I have never taken the time to put a review but made myself do it today. Our trip was on the weeked of July 27^th (We returned last night). This was the WORST EXPERIENCE EVER!!! We will never use this company ever again!!! First, they changed the pickup time from 1:30 to 1pm without notifying us. We just happen to go online to verify and saw that The time was changed. We called to make sure and indeed it was changed. We could had missed the bus if we didn’t check. Now how would anyone know that??? Second, the bus was 20 mins late and we left at 1:25pm. Thirdly, we then had to sit and wait 45 mins for our transfer bus in Rowling Heights! The driver didnt say anything to let us know why we were there. We finally got to Planet Hollywood at 9:15! That was a long 8 hr trip!
On our way home, we stopped at the same place in Rowling Height and the bus driver again didn’t have the courtesy to let everyone know what was going on! I asked him and he said that we are going to L.A. for a drop off, then go to orange county. At that point, it was 9pm. I asked him what time would we get to garden grove and he said 11pm! That’s another two unnecessary hours to get to our drop off. We said we rather not go to LA so he called another bus to pick us up in Rowling Height. He told us it would take 40 mins for the other bus to come pick us up. Our bus left us there to wait on our own… the wait ended up tooking an hour!!! We finally got to our G.G. drop off at 10:30pm. We left from Vegas at 2:30pm, so it took 8 hrs of hell to get back!!! I wish I could give 0 stars. How does anyone run a business like this!!! I hope they shut down and save everyone time and frustration. I was not going to waste anymore time on them and put a review but decided I should, to help others not waste their time and money on this company like we did!

DO NOT EVER TAKE THIS BUS!!! I bought a round trip tickets from OC to LV for 7÷27−7÷29.
On ⁷⁄₂₇ the bus was 30 mins late and picked us up from a donut shop, how professional. Then the bus went to some weird street and we waited 45 mins to transfer to another bus and he didn’t tell us anything the whole time we were waiting. We stopped out of the way to LV to pick up another group. We were one hour and 30 mins late from our estimated time in LV. We had made 5 stops to pick up people and switch buses!!!
On ⁷⁄₂₉ our pick up time was at 10:30 am. We arrived at exactly 10:30 and there was no bus. So we called the company and a man answered the phone and said the bus has not stopped by our hotel yet and will be there shortly. So we waited in the hot sun and heat for 30 mins and still no bus. I called again and a lady answered stating that the bus had already picked up at our hotel!!! The bus had picked up earlier and left without us, we could have taken a taxi to the next stop which was planet hollywood but the idiot guy on the phone gave us the wrong info saying he hasn’t been to our hotel yet. so we were stranded :(
I called to complain and the company pretty much didn’t care and could do nothing for us. WORST SERVICE EVER!!! Not only did they leave us stranded in LV with no room to go back too and no car but the bus we took from OC to LV was really dirty and uncomfortable. The bus driver never lets you know whats going on and how many more stops they are going to make. If i could give them 0 stars i would. NEVER AGAIN!!!

I have used this bus a total of 5 times, I found out about it on groupon and had a great round trip experience from oc to las Vegas at an amazing price, very friendly staff however each time since has gone down significantly including this last time at planet hollywood at 2:15 7÷8÷2012 where I decided to not even get on the bus because the bus driver a large bald man spoke down to every customer who are the reason he has a job in the first place he proceeds to YELL at everyone if you have a bag give it to me it is NOT that hard! What kind of customer service is that? What a good concept service for people but all that can be thrown out the window by not providing good customer service.

A star for the price 0 stars for the experience. Using this company was the most horrific experience! I live in orange county but I used this bus to go home from las Vegas to orange county. I booked my trip then headed down to the planet Hollywood parking structure as I was told to do and there would be a sign and to wait there, THERE’S NO SIGN! I walked up to every bus and asked if they were silver state!!! Until I found them and If you’re one second late they will leave you. Of coarse on the bus ride were creepy ass people, especially this one white dude that kept staring and breathing down my neck, I’m sure he was just released from prison. Checked this out! I told the driver in getting off in Anaheim! He told me NO! I said what? I’m getting off in ANAHEIM! He said NO IM NOT GOING TO OC! Only LA I’m like wtf I booked this shit to go to Anaheim! During the ride I kept asking and he ends up leaving me off an exit off the 60 freeway on the side of the road at 3am! This silver state trail ways is the sketchiest shit ever! Don’t ever take kids with you on here if you dgaf about you life and take this bus anyway.

You get what you pay for I guess. I’ve taken a bus with this company twice from LA to Las Vegas and once the reverse way. Both of the trips to Vegas were late, the first trip about 1.5 hrs late and the second around 4 hrs late.
The problem is NOT the traffic: the problem is that they often screw up their rounds and circle back around to pick up points multiple times to pick up more passengers. The one time they circled back around to the same stop three times and then stopped for half an hour on an unscheduled stop to pick up passengers that they have dropped off at the wrong stop. They will also refuse to tell you any information as to whether they’re late or why it is they’re off schedule. Once a customer asked one of the drivers when they were getting there and he very rudely yelled back, «I DON’T LIKE TO BE RUSHED!» Well we wouldn’t need to rush you if you weren’t 1.5 hours LATE!!!
Also, on my second trip, one passenger got insanely drunk on the bus and started picking fights with different passengers and the driver didn’t do a DAMN thing. It started getting dangerous to the point that finally one of the passengers spent the last two hours of the trip physically restraining him. If you’re not going to pay up for security on your bus, at least don’t let passengers get blackout drunk!!!
It’s only $ 25 a way, but that’s $ 25 too much. If you have to though, bring tissues and hand sanitizer because the bathroom has no toilet paper, no paper towels and no sink. Also, they don’t stop for food, despite what they tell you.

UPDATE: They dont seem to be running busses to vegas any more. Try megabus.
I took Silver State Trailways round trip from los angeles to las vegas and loved it. Their bus terminal in downtown Los Angeles at 7^th and Main is clean and safe and the agent was very nice and helpful.
The bus is the kind used for luxury tours and much nicer than Greyhound. The bus was clean and comfortable. The drivers were friendly and helpful. The bus left and arrived on time. The price was $ 45 roundtrip (half the price of greyhound) and it drops you at several locations on the strip. Most of the passengers were Japanese tourists.
I would never take greyhound again to Vegas. Greyhound’s downtown los angeles terminal is dirty, un comfortable and their staff was rude and unhelpful. The Vegas greyhound station is even worse. And the passengers were dirty, smelly and rude.
The only reason I gave 4 stars and not five was because they dont have wifi on the bus. And it would be nice if they had power outlets to charge my laptop.

AVOID THIS COMPANY!
If I could — I’d give them NO STARS!
Why? THEY DELAYED MY WEDDING FOR AN HOUR — COSTING ME HUNDREDS OF DOLLARS IN MISSED ENTERTAINMENT!
AVOID THIS SERVICE AT ALL COST!
I used this Coach service for my August 8, 2009 wedding and was APPALLED at the level of service provided. First, the driver went to the wrong hotel to pick up my guests — giving everyone a late start and delaying the start of my wedding by 45 minutes (cutting almost a full hour out of my venue time). We had scheduled the wedding for sunset and paid a great amount of money for our venue — SPECIFICALLY for the purpose of sunset. Because the driver was both late and unaccommodating — we missed the entire sunset and the wedding ceremony took place in the dark. Additionally, the driver was extremely rude to my guests — literally shutting the door in people’s faces who trying to speak to him. The driver LEFT me and my new husband at the venue — even though my guests BEGGED him to wait for us – therefore, we were sitting at the venue for an hour after the affair, in complete darkness. When he finally returned to pick us up, the first thing he did was demand a cash tip before he drove us home. He had ALREADY BEEN PAID, but refused to take us home until he was given a hefty cash tip. The only reason I gave him anything was because it was late and we were the ONLY ones left at the venue and completely ruined our wedding night if we’d had to find alternate transportation.
WORST CUSTOMER SERVICE EVER!