Sparkletts

To whom it may concern,
After 4 years of ordering water from your Company, today I canceled my service with you. I have never had worst customer service in my life. I have had a broken water dispenser for a week. We called on monday to have someone come out the person on the phone told me that they will have someone come out the next day tuesday came and went. I call Tuesday afternoon they told me that someone was coming on Wednesday and Wednesday came and went no one came. I called on Wednesday afternoon and someone told me that they would be here on Thursday and again Thursday came and went and no one showed up. So again I call you guys and again I was told that someone was coming on Friday and you guessed it No one showed up. So thank you for not caring about my business. As a Director at rental company I understand that you can’t fix every issus but the fact that your company lied to me of a week straight was why I canceled my services. I am writing this not to get anything but to show corporate what is happening in your customers life’s.
Disappointed ex customer

SHADY! I would report this place to the BBB. They ALWAYS over charge and bill for deliveries and products never received. They miss deliveries and their website is awful. DO NOT USE SPARKLETTS or ALHAMBRA (same company).

I wish I would have checked this before I got this service. The billing is incorrect almost every single month. They never even credited me for my last pickup, but it was easier to pay it than deal with customer service.
DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY

The WORST.
1) I called several times during their business hours and at times the lines weren’t working or nobody answered. I thought it would be ok if I just used their website, but…
2) I changed my delivery online at least 3 times and they kept bringing the wrong amount of bottles. I called to tell them this and they assured me it would be correct next time. IT WAS NOT. In the end I left a note for the delivery person spelling out exactly what to do. That is the only thing that has worked.
3) Last week I didn’t get my delivery. I called and they told me they didn’t bring my water because I had put a «stop» on my delivery. I had NOT called them or logged onto the website for a long time (because both were USELESS) so how could I have put a stop on my delivery?! They said they would fix this by bringing the water in 2 days. Did they? Of course not.
4) I submitted two official complaints through their website. I received emails confirming they got them and that they would reply shortly. They never did.
I’m starting my research into getting water elsewhere.
I was excited about this service because I have an infant and anything that will save me a trip and time is very helpful — but I’ve spent more time struggling with all their mess ups and at this point it’s not saving me a thing. Big thumbs down.

Horrific, awful, I can’t even begin. DO NOT put your credit card on autopay because they will steal all that they can — ignore you when you try to cancel your account numerous times, continue to charge and then refuse to refund you. I moved out of my apartment where I used Sparkletts TWO MONTHS ago and they STILL have not cancelled my account properly, picked up the base or the extra water bottles. I’m pretty sure the tenants have thrown it out by now, and that is Sparkletts problem to deal with
SO many problems, and squeezing every opportunity to get money out of you even when you cancel

Don’t use this company. They don’t deliver on time. Billing is always wrong but you can’t call. If you try to call it’s at least 30 minutes or more on hold. Don’t bother!!!

I would give negative stars if I could!!! Nothing but problems! Now that I have canceled my service they are still charging me. And when I call to try and get my money back they don’t answer the phone. Waited on hold for 30 min two different times! Horrible customer service and I would never recommend them!!! Just a bunch of thief’s

its no surprise they have such poor reviews, dismal customer service. first they kept bringing and charging me for more water than I ordered, then when i canceled service they kept delivering and they refused to take it back saying it was a food product. when i refused to pay for deliveries i didn’t want, they added late charges. Horrible customer service.

Sparkletts messed up my account, doesn’t deliver water and then expects payment for fuel charges!
My charges are always billed to my credit card. But recently they sent me a postcard saying my account is overdue. I try calling. Busy. I try for a couple of days. Always busy.
I send several requests online asking for someone to call me back. No response.
I keep calling. I finally manage to get through on Wed 8÷5÷15. I ask why my charges are no longer billed to my credit card; I give them my credit card info again. I tell them I mailed a check on Monday. Next delivery is scheduled for the following Monday. I ask if it’s best to charge the balance to my card or if the mailed check is enough. I’m told check is ok.
Well… Monday comes; they pick up the empty bottles but do not leave me the 2 bottles I requested. So again I’m trying to call. It takes several tries but I finally get through.
And here’s the kicker: even though this whole mess is not my fault and I’ve wasted time on the phone, I am told I have to pay the energy surcharge because they did come out to pick up the empty bottles.
Time to cancel service.
October 2015 — Update:
I voiced my concerns to Headquarters and the regional manager. They were surprisingly understanding and very helpful. Problems were solved.
I recently had to approach the regional manager with an unrelated issue and again, he was extremely helpful. So, for now I’ve decided to stay with Sparkletts.