Spine Care and Orthopedic Physicians

Absolute scum of the earth. Their billing henchman Richard sent me a letter threatening to take me to collections before ever sending me a bill. Then the bill came and it was $ 2000 for 2 visits! What?! Then after my insurance settled the claim Richard threatened me further to pay them what the EOB clearly states is not my responsibility. Piss off. This place is a total scam. They could care less about you.

Dr. Michael Schiffman is one of the best orthopedic doctors I know in California. He is an amazing surgeon and I completely trust his incredible surgical skills. The 5 stars go to Dr. Schiffman. The office does not get 5 stars, but the only thing I care, when surgery is at stake, is who is performing it and how his/​her skills are. I truly do not care about the office’s looks or if the customer service is not good. The most important thing for me is how experienced and how good my surgeon/​doctor is and how many surgeries he/​she has performed in his/​her field. Dr. Schiffman has performed hundreds of successful surgeries and I am happy to have him as my doctor.

Dr. Schiffman is a fine orthopedist. Unfortunately, to see him, you will have to deal with an incredibly unprofessional and disorganized office staff. They’re a mess. Their botched handling of my MRI cost me 2 critical weeks. I made enough phone calls and left enough voice messages… none were returned. When questioned about it, the office person I spoke with copped an attitude with me. That is unforgivable. And it is why I have found another doctor and left this office, never to return.
Unless you have the patience of a saint… and are willing to have it seriously tested, you’re better off finding another orthopedist.

This place is pretty terrible. Most of the staff is unprofessional, the office is dingy, and the customer service is seriously lacking. For my first visit they made me put on a huge, completely see through robe that is open in the back and then they made me walk through this busy, bustling hallway with other patient’s spouses sitting there, male office staff that are not doctors or medical assistants, etc. It was so horrifying because I had no clothes on underneath and it was totally see through.
Also, they had a chiropractor come in to talk to me about my MRI instead of an MD, which I thought was very sloppy and he did not even have the imaging for my MRI. I did not feel confident that I was having things explained by a professional with enough medical training to know what he was talking about. I never even saw an MD today. On my first visit there the MD came in at the very end for two minutes and then acted really annoyed that I had questions about epidural shots. Well, excuse me for wanting information about sticking a needle into my central nervous system! It was ridiculous and he was rushing to get out of the visit.
The only person I like there is Pablo Rodriguez who is professional, courteous and a really good chiropractor so far. That is the only reason I will keep going and because it is so close to my house but I suggest a second opinion on any serious diagnosis or treatment plan you receive from this place.

I had my Anterior Cervical Discectomy with fusion about 4 months ago. Everyone I’ve dealt with here has been very helpful throughout this crazy journey. I’m recovering well and have been feeling great and headache free. The only reason there are 4 stars, is only because of the parking lot. So, the care I received 5 stars!

The office administration is a joke. I am happy with the doctors there, however, the place is a zoo on the administrative side. I have had to call the office over 5 times to finally get the paperwork sent out for me to have follow up treatment, just because someone dropped the ball, repeatedly.
TWICE my follow up treatment has been delayed for over 1 month due to someone dropping the ball and not returning phone calls, not sending paperwork where it needs to go. It has turned into a part time job for me to follow up and make sure they are managing my paperwork and following through.
If this place was a restaurant, it would be equal to a waitress walking off the job mid-​meal to do shopping with completely abandoning a table with people eating mid-​meal.
I felt keenly aware of this place being a business… rather than a place that is concerned for patients well being. They appear to be more concerned with packing in patients and making money than making sure their patients are well cared for.
Again. the reason for my low rating is due to poor office management and poor administration, not due to the doctors,