Sprint Store

Just had my worst customer service experience in my entire life ever! First off Im never the kind of person that would complain, usually things dont piss me off, but this is really something else. I called in about two months ago to sprint customer care because my phone was stolen, i told the representative that i would like to cancel my plan because i no longer have my phone and will no longer be able to use any services. She said that she has already taken care of the issue and i will no longer be receiving any charges. Great. And yesterday i just received a mail saying there is a 209 $ balance on my account so i called in the customer service again. After addressing my issue the customer service representative decided to transfer me to another department, after the hold took FOREVER, finally someone named Venessa answered the phone. I have never encountered with someone that has such a rude attitude. Every sentence that she speak indicates that she does not care or give a fuck about sprint or sprint’s customers. She did not solve any of my issues or does she care. After she hang up on me i called in the customer service line again. This time the customer service representative was going to transfer me to his supervisor because he cannot solve my issue, the then the hold was never ending, i was putting on hold for at least 40 minutes before i finally gave up since i dont have all day to wait around to just want to simply speak with a person that can actually solve my problem and actually cares. Im truly disappointed with Sprint and its customer service team. I have always been using Spring and been telling people great things but that will no longer be the case. the customer service is HORRIFYING. After they sign you up they will no longer give a fuck. If you want a company that actually CARES, DO NOT choose Sprint!

My parents ended the contract with Sprint 2 months ago. However, they needed to have the billing printed out and were ‘panicked’ about it. So on my lunch break I go into this store and ask them for a print out of the last bill /​remaining balance. I was helped relatively quickly (I knew it would have been at least a 10 min wait) and after giving the agent confirmation of the account, I had everything printed out and handled.
Not a bad store and the customer service was on point.

Horrible service, always short staffed. Employees are always giving customer’s attitude and talking back, whatever happened to customer’s always right? Oscar in particular is the worse! There use to be a tall Cuban that worked here (don’t remember his name) but he was amazing, definitely the only good employee they had. He would go above and beyond to exceed every customer’s needs. Oscar on the other hand is just rude and obnoxious.

I always go to this sprint store because its just a few blocks away from my house go to this sprint store and look for Oscar he will help you with a great service this guy is the best when it comes to customer service. I’ve been there yesterday and he assisted me with a smile on his face. And helped me with my problems on my phone. If ever you guys and gals planing to go to this store just ask Oscar he wont let you down :) five star on his oustanding customer service.

Great experience. Oscar took care of me and helped me walk with the beats by Dre headphones I’ve always wanted. Overall quick and painless, pretty excited.

Amazing service. Unfortunately I got my phone stolen this morning and went in to Sprint to report it and also replace the phone. I was expecting a replacement to be hundreds of dollars even with an upgrade, but Oscar’s knowledge of the current promotions and deals allowed me to get a free upgraded phone (iPhone 6) and a trade in promotion for my 2 year old iPad that I had with me (which I didn’t even come in for or know about). I left the store with a brand new iPhone, iPhone case, brand new iPad Air and iPad Air Bluetooth keyboard case for wayyyy less that I thought it would be. Having my phone stolen was a blessing in disguise. Thank you!!!

This store sucks ass. These people should be sent back to traing in customer service. They all have a chip a on their shoulder, which makes them super rude.
Go anywhere else but this sprint store if are expecting good service

DO NOT TRUST THIS STORE! The manager is a swindler. He is a wolf in sheep’s clothing. He gave me false info and then blamed me for not coming in earlier to resolve the issue that he caused. I am so furious, I am changing providers as soon as I can.

Guys come on its 2015 please fix the service on the phone! I get dropped calls all the time, never have reception, Internet never works! And I can’t be on the phone and check my emails??? Get with the program its 2015!!!

This is ridiculous the doors and internet says they close at 8 but out of nowhere they are all at 6:50 and closed at «7» with no notice this is rude!

The WORST! If you really have to go to this location ask for Marvin he’s real cool and customer oriented. Try not to mind the female employees too much, they seem to be very miserable and try to work the least amount possible. Broadway location is waaaay better

I don’t think I’m exaggerating when I say this is the worst retail experience I’ve ever had. Avoid at all costs. Every single staff member there is a complete moron. I was trying to get an iPhone with a new Sprint plan, nothing else. But this idiot took me on an entire tour of the store trying to sell me all the crap they had in there. He would also tell me all this stuff was «free» like I was too stupid to know there was a plan involved. Then when it came down to getting my phone, he told me at the very last moment they couldn’t port my number over. He suggested I go over to T-​Mobile and transfer my number onto a SIM card there since they could port numbers from T-​Mobile. Long story short, I had to call Sprint to find out I could buy the phone with a new number and have it ported over (later actually found out they legally have to port your old number over if you’re remaining in the same geographical area so what that guy told me was actually illegal). Took several hours and the whole time the guy kept trying to sell me extremely overpriced cases and insurance. I finally told him I planned on getting a case obviously but not from there since it was too expensive. He immediately shut up after that, making it pretty obvious he knew he was trying to push overpriced garbage on me. At the very end, he told me he would make sure the activation fee got waived. Turns out for the plan I got, there was no activation fee.
Please. Do anything necessary to avoid this store and the huge sacks of shit that dwell within.

Beware of this store.
Its staff were either ignorant of product/​plan offerings, or…
They knew their stuff but wanted to just milk their customers, in which case that’d be borderline criminal… if not criminal.
This store almost conned an extra $ 30/​month out of me. Fortunately I knew my stuff. I gave them a «WTF are you talking about» shakedown.
The store then backed down.

liars!
i never had so much trouble with a company in just a week after i signed up for the service.
i got my galaxy and i was under a group… a family plan. i signed up on sep 4 and my relative who’s the primary holder of the account got a bill with many charges and fees… without explanation. he went to the sucursal and complained about it… but this guy. named michael gonzales said his bill was high because of my account. and that he was responsible for that! thanks to that… it created a big problem between my relative and me. i had to calk the supervisor and i finally got a response from this guy.
i just hated the first month of service and too much troubles!

After waiting for more than 45mins finally someone looked at us & asked ‘do u need help?’ I didn’t walk into a Sprint store & wait that long for just to check out that place! The greetings should have been ‘how can I help u’
It’s first comes first serve store, but in a crowded store, how do u know who came first? There’s no token or anything. I was looking for a SIM card to activate my phone. The associate told me they don’t carry that. What?! A corporate store doesn’t carry sim?
There should be a person to greet incoming customers & ask what they’re here for. Then give them a number for the waiting line. The lazy workers should hurry up & finish up their precious phone sell when 10 other customers are waiting on the line. And a corporate store should carry simple SIM card & then they won’t have to ask the customer drive around to get that
All those customer services are common in AT&T & Verizon

Very much useless. Either they are stupid or liars. I never had so much issues with a phone company

Purchased signed up for a new phone since my old phone I dropped into the ocean while I was taking pictures. Anyway went in and hoping to buy/​replace a new phone. Being broke I wasn’t plan to spend a lot of money. With my new bill and the monthly fee, I was not anywhere close to be O. K with or happy with the new plan (no 2 years contract) starting $ 75 plus whatever the phone you choose fees on top. My bill turn out to be $ 110 plus $ 86 something for down payment plus tax. The guy who was signing me up did not did a good job explaining. I was so confused.
I saw on sprint website about upgrade to 2 years contract with $ 0 for the phone so I ordered the phone online and reserved pickup at store. I went in and this guy (Hector) said they couldn’t sign me up with 2 years contract. So I guess on the web is different from the store even tho they are the same company? I was so confused. Here comes the fun part. This is how this place deserved 2 stars from me… I ended up paid the restocking fees and decided to order the phone online instead. But he couldn’t removed the plan the first guy signed me up for with the $ 110.00 a month.
What made me very upset was this guy Hector gave me a horrible service. He didn’t seem to care of what he was doing, taking his time even tho I told him I’m in a rush. I was shocked when he got a phone call and he answered in front of me. Then he left me there while he finishing talking to the phone. Came back few min later and still texting while I was waiting in front of him. I was like holy smoke are you kidding me?!! Took him more then 25 minutes to completed the process. I was wow, what a service! My matter expired. Lucky I didn’t get ticket. I put 30 minutes hoping that it won’t take longer then that. But I was wrong because somebody decided to used his phone while at work.
I’m overall not very happy with this place also Sprint in general. Their system is so F up from the online and the store. So weird its like they from different companies. I ended up called the customer service in the evening and lucky got a nice friendly girl who small talk none stop. Then her manager came and put me back to my old plan $ 76.00/month. Phew I rather pays the damn restocking fee then cuff myself with $ 110.00/month.

i know now why sprint has been strugglilng in competiton with at& t and verizon. I bought a tabloid and wanted to return. When i called the csr, they told me to go to company store to return. When I showed up, they said they dont take returns for online purchases. The sales guy was talking to me and suddently went inside the room and never return. I called csr and complained. They dont even know whey they cannot take back it. Sales reps are rude, not informed, no greeting to customers. I also have att account and have good exp with them. i will not buy Sprint product any more.

Worst! Rep, Debbie said to me that I need go other branch who can fix this issue or call customer service! Why u working there? Get min wage? I don’t understand that why Sprint advertise they get good customer service rates ! Train or teach the manner or skills. I really regret that I switched from Verizon. Sprint! You need fire the manager, (Asian girl) and Debbie. They are just try ignore the issues at that time.

I don’t know how this place sells phones. I walked in to buy a Samsung Galaxy Note 2, device only for $ 700, and they refused. They would only sell it to me with a plan. Fair enough. They suggested I buy it online or buy through Sprint online. I went to Sprint online and was able to reserve the phone to pick up at the same store. The reservation had two options: to buy with a plan or device only without a plan. I chose the latter and showed it to the staff. They still said they cannot sell it to me without a plan; which contradicts what was stated in my reservation. Either Sprint or this store is wrong; either way they both get negative reviews for not figuring it out or even trying for that matter. Boo. Don’t waste your time here because they only care about their commission.