Sterling Cleaners

The cleaners around my corner from my house moved. They were good but not good enough to drive 2 miles to their new location. Sterling is a couple blocks away so I thought I would give them a try.
1) They’re fast. I dropped off 15 pieces of clothing and there were ready by 5 the next day.
2) They deliver & they have a parking lot
3) Friendly service
A lot of the reviews are about the pricing. For my first time there, they gave me 40% off. They told me if I become a repeat client, I will get a discount as well. For someone who doesn’t dry clean that often, Sterling is a good neighborhood dry cleaner.

I love this cleaners! Professional and have integrity…
I asked for 24 hr service with five bags of fluff and fold items and it is taken care of with a smile. Expensive yes! We live in LA– not in rural America …
I had taken my things to a MB cleaners close to my house and got tired of them not having my things done on time. Sterling Cleaners is Awesome– thank you for providing old school service– it is appreciated…

This shop is very expensive and the customer service doesn’t compensate for the price they charge. I left clothes once and though convenient for my house distance, I opted for a competitor that was more affordable and friendly

Nope. Just don’t go there. I thought maybe the higher prices would be justified because the tailoring would be high quality. No, I just fell for the false advertising. I took a silk blouse in to have a hole repaired and the sleeves removed. When I went back later to pick up the shirt the sleeves were still on! The instructions to remove the sleeves were written on the ticket and the tag, that’s two places for the tailor to see. But they did not read it at all apparently. The girl working the counter was even confused as to why this happened. She said she would ask for a discount because of the trouble. When I went back to pick up the shirt again I saw this discount amounted to $ 2.00 off the cleaning price. I asked for a discount on the actual tailoring since that is what was messed up. She said I’d have to come back later because she couldn’t give a discount on that since the tailor wasn’t there. I’m considering leaving the darn shirt there since the prices are high, the work is crappy, and I’m tired of going back and forth.

Finally got tired of their incredibly high prices. Took a comparable amount of clothes to Raintree Cleaners and paid $ 20 less. Buh bye Sterling Cleaners.

My boyfriend lives down the block so I thought it would be a good idea to bring my blanket for laundering. Easy location right? Boy was I wrong. Overpriced and unreasonable. I’ll stick with Santa Monica cleaners from now on thank you very much. Oh I mean no thanks.

Warning. Do not ever go to this cleaner. This establishment is the highest priced, and very cunning with their pricing. Their pricing for cleaning is more than 2 times compared any cleaner around town.
Recently I dropped off 20 pieces of mostly dress shirts and a few slacks. To my amazement the so called 20% discount included, they charged me over $ 90.00!!!
I told the lady very politely that this can’t be right and asked for a discount and was told very rudely that if I refuse to pay the price, they will not give my clothing back.
So after some searching,
I took the same amount of clothes to be cleaned down the street to Sepulveda Cleaners and paid $ 40.00.
Take my advise, take the time and make a few minutes drive down the street. Your wallet will thank you.

I’ve been going here for a couple years and have had no issues with them. My items come back cleaned, pressed, and on time. The staff has always been friendly and helpful, and the tailor is particularly accommodating. Not sure what all the poor reviews are about, but they certainly aren’t reflective of my experiences here!

Let me start by saying that if I could give them minus starts I WOULD !
This cleaners is, not only, unprofessional but way overpriced!!! A RIP-​OFF !!!
I took 3 blankets, 1 pair of sheet, 1 mattress and 1 box protection sheets to be cleaned. I specifically asked if they would be ready in two days and they assured me it will be the case.
The staff was very unpleasant and very unprofessional all the way and I almost got all my stuff back before hand, hummmm I should’ve listened to my «little voice» inside! ;)
I came back two days later, waited for 10mn before being attended only to hear that the blankets were ready but the two mattress and box protections were still WET because they didn’t have the time to dry them !!!
I stayed calm and asked them to give the WET items to me anyway, that I would take care of them myself.
10mn later … here they are, in two bags, in a ball, all wrinkled up, thrown in it like trash !
I was waiting for the lady to mention my missing sheets but not a word from her so I finally asked about it, only after that she turned around, grabbed another bag and here are my sheets… in a ball (like the protections) WET and all wrinkled up!
Before I could say anything she looks at me and said (THE BOMB!!!) …
— «your total is $ 140.00» !!!
I stayed very calm and took a very deep inhale, looked at her and asked her again. She replied … $ 140.00 please.
At that point I asked her the reason why the sheet weren’t dry, her response was because the mattress and box protection weren’t ready so the sheets were either!
When I asked her to listen to what she was telling me and if that made any sense to her AT ALL … her only response was: I hear you.
I asked for the manager, who wasn’t there, of course ! After arguing with her, I finally only paid $ 70.00 but was OUTRAGED !!!
I left with 5 very wet and wrinkled items and even my blankets still had hair on it.
This place should be closed, it’s a shame the way they treat and rip everybody off.
I wish everybody will read all these reviews before WASTING THEIR MONEY in that cleaners !!!
SHAME ON THEM !!!
CREST CLEANERS on Palms/​Sepulveda — Los Angeles IS THE BEST, by the way :) !!!

They are extremely overpriced and that is also with the 20% discount on laundry and 30% discount on dry cleaning. I was actually SHOCKED when she told me how much I owed. I haven’t looked at my items yet but I am assuming they are perfect for the price I paid. Also, the woman that took my clothes and the also the one they checked me out when I picked them up were both quite unpleasant. They are not the type of employees I would want representing my business. I would recommend finding another place to have your laundry and dry cleaning done.

Yes they are pricey, they do an excellent job of taking care of my work clothes. Launder your shirt instead of dry cleaning, it’s more reasonable and looks just as good. I like that they don’t lose my clothing, I think coming here for nearly 10 years, they have collar stays in a bowl and a talor available on short notice right upfront. Used to provide coffee and donut holes in the early part of the day, I miss that but it’s probably better for my health to avoid.

I have NEVER in my life gone onto a website to write a bad review about a business, but today it is absolutely necessary. I moved back to the West Side from the Valley 1 ½ years ago. I had been going to a family owned dry cleaners in the North Valley for years and years. When I moved, I knew it would be impossible to take my cleaning all the way out ther every week, so I researched and found Sterling. When I learend how EXTREMELY OVER-​PRICED they were, they were nice enough to work with me and give me a standing discount. I thought wow, how generous. Even though it was still over my budget, I began taking more of my cleaning there. Keep in mind, my Mother is a seamstress, my Grandfather was a tailor so I know what is involved when it comes to alterations. I took in a Sean John polo dress shirt to have a small thread pulled through in the woven material. I asked that they have the seamstress pull the thread through. When I came in to pick up the shirt, they had cut a rather large portion of the bottom of the shirt to remove the area where the thread was. This made the shirt way too short for a man to wear. No one bothered to notify me to ask me if this was what I wanted. A gift from his Mom was ruined. The worst part is that they attempted to alter it back to it’s orginal condition, which if you know material at all, you would know that it’s impossible with a woven material. There is a huge hem at the bottom now to compensate for it and it’s still shorter then the original shirt. It’s obvious now why the seamstress cut the material because where the white thread was, there is now a solid black line of thread which looks weird now. While the owner was nice at first in how he spoke to me and in his willingness to help me, I said the shirt was a disappointment and I wanted to reimbursed for it, which on Macy’
retails for $ 68. He only offered a $ 30 store credit or a receipt for a full refund. I stated the shirt had only been worn once (which was noticeable) and since it was a gift over a year ago, I don’t have a receipt nor did I ever. In all my experience of customer service, have I ever seen such blatant disregard for a customer. STERLING RUINED MY HUSBAND’S SHIRT THROUGH NO FAULT OF MY OWN AND YOU WON’T PAY ME FOR IT WITHOUT A RECEIPT??? That is completly absurd.
If I was rating the wonderful ladies that work at Sterling on Overland, I would give them all 5+++ stars. They are WONDERFUL! I will miss seeing them all, but I don’t ever want to go back there and give the owner anymore of my hard-​earned money. I may not drive a fancy car, or take large amounts of clothes to them that make them alot of money each week, but I am still a customer who is kind, curteous and professional. Thank you for ruining my day today.

Wow now I’m really wishing I had read the reviews, I took my fire uniform to get military press done and also my turnout coat zipper was kinda messed up ! I was looking at no more then 20 $ wow ill update you guys later on today as of right now I’m giving 5 starts just because they were so nice
*Charged me like 3.50 not bad lol

Way overpriced! Once again should have done my research! I was shocked at the price for 2 afternoon sun dresses!!! 40 bucks with discount?!? No upfront pricing! I should have asked but didn’t figure it would be more than 20!

So glad everyone agrees with me on this review. The only reason that they’re possibly still in business is because of extended hours. 45 dollars to clean pants, a shirt and my girlfriends sundress? There weren’t even any stains! Just horrible! And it smells terrible in there.

WAY OVERPRICED and they lost buttons on an expensive suede jacket I brought in once. No mention of replacing said lost buttons or offering any discount for the trouble. I went here because it was in my neighborhood and had the convenient drop-​off/​pick up lane. I had decent experiences with them until my jacket came back missing 3 buttons and I know they were there when I dropped it off. Now going to the French Laundry on National and its all-​around much better.

I came here to hem my jeans because they have a sign that says they are the jean dr or experts. i live really close so it seemed like a good idea. i wore the shoes i was normally going to wear and asked the seamstress to measure each leg separately. picked them up and each leg was a different length! I brought them back and they had to make them shorter. they looked ridiculous! I thought they would comp the charge but they didn’t. i was so shocked I didnt know what to say. they ruined my new jeans. now, i can only wear them in summer with really flat shoes and even then they look silly. very unprofessional and unreliable service.

FML… went to this place because it is literally across the street from my house. MISTAKE!!! Dropped off 4 pairs of pants and 7 dress shirts for dry cleaning. This group of dry cleaning items usually runs me $ 50-​$ 60. Not at Sterling…$ 95.95 with the discount. When the lady told me the total, I looked at my clothes hanging on the bar and said to her,“you know I only had these dry cleaned right?” The chick told me, «yes Sterling is very expensive…» I actually considered leaving right there on the bar. I don’t think I should further comment. Four letter words are all that are coming to mind at this point… First timers are their prey. No pricelist to show/​warn you that they will be charging you $ 10 per item!

These guys are HORRIBLE. I went here in 2009 when I lived down the street the first time. They would continually not have clothes ready in the time they promised. I decided to give them another chance in 2011 when I moved back… and again, they are STILL horrible. I dropped off 10 curtains, a duvet cover, and 6 pieces of clothing. They gave me FOUR separate pick-​up dates. Additionally, I went back yesterday (Sunday) to get the last piece, which was supposed to be ready on Saturday and it wasn’t ready yet. And then they asked, «didn’t anyone call you?» NO, if they did, do you think I would have wasted my time coming here?
Also, every time I come to pick up, they frantically run around because my stuff is in 1000 different places. It doesn’t take a rocket scientist to figure out that these items should be in numerical order. I’m always wondering if they have lost my stuff.
All in all, total idiots who have no idea what customer service is. Plus, they cost a friggin’ fortune.

11 bucks, yes ELEVEN to dry clean a shirt. Are they insane? No, no, no.