Steve Little – State Farm Insurance Agent

So disappointed with this place. Signed up because I had a great quote. Only 3 months later I get a letter in the mail (no call, email or such) stating that my policy will go up almost four times. When I call, they claim they never got access to my DMV record, so they couldn’t apply the discounts I originally got. I had already gotten a mail confirming they had gotten it! What happened to my record, I don’t know, but they want me to get it myself. I understand that someone made a mistake — it happens. But not only has my policy changed to not have discounts previously applied, but they also want me to pay for the previous months that I wasn’t paying this exorbitant amount. Technically, I’m paying because someone made a mistake. They haven’t contacted me once to follow up — I do. Don’t be encouraged by a great quote.

Customer service has gone down hill since Bob Little retired. The people who answer the phone are not the ones who can answer my questions. Steve Little has never reached out to me, after many years of me being a customer, and it takes my follow-​up to get things done. Yes. They reach out to me to schedule an assessment of my insurance policies but when I indicate a date I am available, there is no one there to meet with me. Take care of what I need first and then reach out to see if I need something else! I would recommend State Farm as an insurer, but not this office. Sorry.

Steve Little State Farm has been a godsend for me. My son moved to Los Angeles and so I needed car insurance and health insurance and apartment insurance. The service has been excellent and I can’t say enough good things about them. They are prompt and courteous, efficient and knowledgeable. They do all the hard work for me. I called other companies and was given exorbitant rates and I wasn’t treated very well. I’m in Orlando and I found Steve Little State Farm on the Internet. All my needs were handled and in no time. Paulo is my agent and he took all my info and filled out the forms and everything. Great service!!! He returns my calls and emails promptly. I just have to remember there’s a three hour time difference. I have State Farm for all my other insurance needs. Great company.
One more thing. I get a discount on my son’s car insurance if I get apartment rental insurance and the money I saved paid for the rental insurance. That was pointed out to me by them. How can you beat that.

There are many options for insurance in the state of California, and many options for customer service. What is the difference between a State Farm Agent and a 1 – 800 number for your concerns? The personal touch you receive from a live person in your community is priceless.
This agent employs two very unique individuals who stand out for their customer service talent, as well as for their knowledge of insurance. Ryan and Paulo both are knowledgeable as well as eager to find the answers you need.
I know this personally. Because I am one of those pesky customers who likes to test customer service individuals. Yes, the cheap outsourced customer support from overseas hates me. I’ve flustered more than a few of them.
Many people might see the insurance formula as being simple — the State requires X amount of insurance and the lowest amount which covers X is all you need to be legal. This is fine if you are worried about being pulled over by a police officer and you need to show your papers.
But what happens when the most random, most insane event occurs in your life and threatens to take everything from you? What happens when California suffers from a 9.0 quake centered in Los Angeles and your husband or wife leaves you or your parents are taken from you while you are in the middle of an expensive college year with no job of your own?
We don’t want to think about these eventualities, but they can and do happen. And it is not the day to day routine which greatly impacts our lives, it is these catastrophic events. It’s nice to know that when everything else around you is falling apart, that there is someone who is willing to be a steadfast beacon and will answer all your questions, and support you through the events. For this kind of unforeseen situation it is pleasant to know that people like this have got your back.

Whatever happens. Do not pick them as your agent.
Horrible horrible customer service.
They will not do what they promised.
Very unreliable.
Avoid all together.

Another bad experience with this branch, I am moving my business with Anthony Segil from Statefarm, Encino branch instead.
Steve Jones at Steve Little’s branch is rude and hangs up on customers. Enough said with that! Spent most of my day chasing emails and calls from them to get stuff done they didnt do again!

I have to agree with the few negative comments here. State Farm is supposed to be there. Not feeling the love out of that office right now. IF I told the whole story people would wonder why I have stayed with this branch. Instead I will see if they can make things right. Give me a reason for a better review or I tell the story with shame for having faith in nothing.

I spoke to two people at this location and they were both very rude. Getting insurance sucks enough without that. Next.

These guys get a star because they’re nice an personable on the phone but when it comes to getting the job done statefarm is not there. In the 3 situations that I needed Statefarms help over the 5 years I’ve been with them they could never do anything to help me.
My car got broken into. My renter’s insurance deductible was too high to cover anything that was stolen and my car insurance deductible was too high to replace the broken glass on my car. So I called up and the agent explained that I couldn’t lower the renter’s insurance but I could lower the car insurance for the future. So after many phone calls emails and letters it was done (wrong). The next time someone broke into my car I didn’t care because I had been paying more on my car insurance every month so I knew it was covered. Unfortunately he had only lowered my deductible to $ 250 not zero. Too bad the replacement window costs $ 250. That’s not that helpfull. If only I had known that’s what the window replacement cost… oh wait, I DID. In fact, when I called to change my insurance to a zero deductible it was BECAUSE I had gotten broken into and I had to pay for a replacement window so I know EXACTLY what it costs. Why would I lower the deductible to just above the cost of a replacement window? I wouldn’t.
When I called my agent the call wouldn’t go through again and again and corporate couldn’t help me. Finally he answered and just kept repeating that my deductible was applicable to each incident (no kidding). So this mistake of his cost me some money and them some business.
Be warned.

Like a bad neighbor Statefarm is not there! HORRIBLE!!! DO NOT DO BUSINESS WITH THESE PEOPLE! Horrible communication, horrible service and just plain bad business. We had a policy with their company for over 30 years and as loyal customers we wanted to keep doing business with them. I called to make a payment, they assured me I had a policy and they would call me back. NEVER CALLED ME BACK, got a notice in the mail on the 21^st saying my policy was no longer effective as of the 12^th. I WOULD NEVER TRUST THEM! This is not the 1^st major screw up they made on my policy. Take my advice, save money, time and hassle, these people screw you up big time!!!

Ryan is so nice! She patiently answered all my questions about my coverage and yet very professional. I will definitely become a loyal customer to this office!

Excellent Service. Ryan is always just a phone call away! Many thanks — I’m always pleased with the service I receive from the agents at Steve Little – State Farm Insurance.

I was very pleased with the service and help that I received from the staff of State Farm Insurance consisting of Steve Little, Paulo Da Costa, and of course Emily who made sure that I received the car insurance coverage that was most beneficial for my needs.
Thank you for everything and I am looking forward to continuing and using your expertise for all my insurance needs.

I am surprised to see such high marks for this agency. I purchased an auto policy for my son and myself and it turned out to be one of the worst customer service experiences in my 40+ yrs. Paulo Da Costa couldn’t have been nicer when taking my money for the initial set up of my policies but after a posting error on his part that eventually caused my monthly premium to DOUBLE, neither he nor Steve Little did anything to correct the problem. When I emailed Steve Little about the problem, all I got back was a response that contained his philosophies on life. After two weeks of dealing with them and their refusal to correct the problem, I had to switch to the Roy Stills agency in Santa Monica. OMG what a blessing they turned out to be. Neither Roy nor his agent Paul complained about inheriting the mess created by Steve Little’s agency. They simply said a few encouraging words to put my mind at ease and fixed the problem. Kudos to those guys and a big thumbs down to Steve Little.

I love the personal care that this insurance agency gives. Buying insurance always sucks but Steve Little’s office makes it personal and really takes the time to make sure you get the best service available and a decent price. Ryan is a great agent!!!

I have the pleasure of getting to know Steve Little and Paulo Da Costa over the past year. Over this time I have learned a great deal about insurance policies and how there is not a one size fits all coverage.
Steve and his team take the time required to learn your needs and build affordable policies to meet your particular needs. Anyone needing Life, Auto or Home insurance should at the very least have a conversation with this team of professionals and let them help you.

Paulo at Steve Little State Farm Insurance is quick to respond and knows his business. He is happy to review your current policy even if you’re not with State Farm to make sure you’re fully covered. He sent me quotes quickly and really cares about taking care of his clients.