Swift Express Moving & Storage Inc.

I have moved 20 times in 18 years. I consider myself to be a bit of an expert. I have never had such a terrible experience.
I got the quote over the phone after reviewing our inventory with the sales rep. I did forget a few items. (a miter saw, a car jack and the sales rep totally underestimated the amount of boxes I told her 100 she put down 30 and we ended up with 130) However, when the movers arrived the price tripled. We actually ended up renting a trailer and putting our heavy boxes on the trailer and hauled it cross country. The original quote was $ 3500 for a 3 bedroom house from Ca to Sc.
When the movers gave us our pricing while they were at our house it was $ 7200. When I freaked out the guy called the supervisor and he dropped it to $ 6800. I called BS, my husband rented a trailer and we loaded it up. After the final weight our price came in at $ 4800. This includes nearly $ 1000 for packaging which included wrapping our furniture, three TV’s and our fridge which in my opinion should’ve been included in the quoted price but whatever. (and the trailer was only $ 500)
The movers said it could take up to 3 weeks for our goods to arrive with the earliest being ⁵⁄₁. It is now ⁵⁄₃ and we have been unable to get an answer as to where our truck is or when it will arrive. We have left 5 messages, 2 on a machine and 3 with the reps when they answer. One gave us a number for our driver which turned out to be a wrong number. Not only would I not recommend this company… at all… I would caution you to choose another no matter what quote they give you.
This company wasn’t even the least expensive quote we received but we decided to go with them because of the national brand recognition. I will never make that mistake again.
Edited — It’s now the 7^th. We have left 7 messages with them. A few on the machine and a few with the reps. No one has been able to give me an answer as to where the truck is or when it will arrive. The messages that have been left have not been returned. I have a inkling that this is revenge for the issues we had on moving day. I was just told by my daughter that the rep (Emily) spoke to my husband while they were on their way to pick up the trailer and was very rude and blamed me for the misunderstanding. To quote her, «A severe miscommunication» on my part. How unprofessional can you be?

I am not even sure that this company really exists. They quickly took a deposit 3 months before an intended move, but then when my daughter cancelled, we called several times — most of the time we did not even reach a person, but on a few occasions we got ahold of Emily and once Natalie who took our credit card number and promised to reverse the charges but never did. In addition, we even faxed a cancellation per the small print on their lengthy form and still no action. Working with our credit card company to reverse the charge. Since their toll free number asks us to leave a message with the operator, we are not even sure that they exist.

Save your money! It took 26 days for our stuff to get from California to Texas. The price doubled upon pick-​up. At delivery the price increased again due to «stair fees». And they used a broker to deliver our stuff! We are still unpacking boxes but 3 boxes were destroyed in the move. Don’t bother writing «fragile» on the box, the contents will just break along the way. Just go with another company, like U-​haul. What a rip-​off!

Bait & switch! Beware … I used this company to move across country. I received an online quote and confirmed via telephone. Once they showed up & wrapped my furniture, the price went from $ 1900 to $ 3800. At this point they had me because my furniture was in the hall of my apartment building & I had to drive 2200 miles. I would have sold or donated 75% vs. moving it. It’s now been 5 business days (9 calendar days). I have yet to hear from my driver as to when I’ll actually get my stuff. After seeing Brent S.‘s review, I’m nervous that I will get anything. STAY AWAY FROM THIS COMPANY! I used Allied for my last cross country move. They were $ 400 higher but outstanding, reliable and went door to door. I also had significantly more items in that move. I would have gone with them again had I been given an accurate quote from Swift. Unfortunately, there were no other Unilocal reviews for Swift when I booked them. Lesson learned … these guys are sketch. Be sure that you get a visual quote from any moving country that you want to use for cross country moves.