T-Mobile

Terrible terrible terrible store with terrible staff. Staff are unaware and don’t know the process, they put customers in terrible situations and finally customers have to pay off for the wrong information they give to them. I hate the store and also Tmobile. I was with Tmobile for 2months only and had terrible experience with them and decided to switch to another carrier. The coverage is worst also. Never switch to Tmobile every one.

Friendly customer service however they gave me incomplete information about the program Jump. Wasted money and can’t even get a new phone.

The employees, especially Jahmal and Sandy, were awesome folks and provided me one of best T-​mobile customer services I’ve had in years. They have both been very helpful and patient with my needs and walked me through the policies even after I had extended my stay past the operating hours. They demonstrated professionalism as well as enthusiasm in their work, and they have also reassured me to still be a loyal customer to T-​Mobile. Thank you again you two!

Seriously though. Jahmal is the man. He was the first to answer the phone and made sure it was smooth sailing from there. We had to set up a cell service for my international friend, nothing has been so easy. T mobile is also the best for such. So just go hear. I hate my AT&T contract. ;)

Sandy helped me start a new no-​contract plan last week, and she was awesome. Super courteous, engaging, and very knowledgeable. It seemed like the entire staff was super bent on helping customers.
When you see bad reviews, remember that for places like this (not restaurants), most people only leave Unilocal ratings when they’re unhappy. This place is great.

You have to meet Natalie to understand how good & friendly customer service can make a difference. Switching from my Samsung S3 to a Nexus 5 I came in here to get a new LTE sim card. Within minutes I had a new SIM card free of charge (unlike some of the contracted stores that will charge you $ 20). Natalie was also very familiar with operating the newest phone on the market and that was just terrific. Transferring some of my phone numbers from the S3 was effortless. This is one reason I stick with T-​mobile, awesome customer service when you need it. Keep it going T-​Mobile store Westwood.

I love this T Mobile store. I went here in January b/​c my Blackberry Bold had quit working, they immediately ordered me a new phone and helped me to purchase a new phone, as I was ready to upgrade. Sandra was so sweet and spent over 2 hours teaching me how to use a the touch screen, b/​c I had only used blackberrys in the past– i literally had no clue what I was doing. She patiently helped me install all of my apps and set up email, facebook, gallery, etc.
I recently visited b/​c i was having a problem with my battery. Thomas helped me out with tons of enthusiasm. He quickly figured out the problem and then helped me to get a screen protector as mine was dirty and a new carrier (i was looking for one with a stand so i could video record w/​out holding the camera) He was knowledgable and gave me several options.
Every time I have visited this store, the staff is friendly, helpful and in the event they don’t know the answer to a question or have an item in stock, they always find a solution that works best for me. I highly recommend tmobile also —- they don’t charge a ton of fees and they always are willing to help out when I needed bill extensions or in the event i wanted to change a plan.

The staff here is incompetent. After spending over 2 hours trying to figure out how we could purchase two phones, they sent us to another store because they couldn’t figure it out. Problem is, they didn’t even know what phones were at the other store. Their answers did not make any sense. Do yourself a favor, save yourself time and aggravation, go to another, really any other, T Mobile store!

Actually really liked the employees in this store. They were very friendly and courteous and helpful.
However, this store was absolute CRAP when it came to the quality of products and pricing on the accessories. It was so bad that it actually made me angry enough to call T-​mobile customer support and complain about the store. T-​mobile informed me the stock of each store is left up to the individual store owner. Hence this review.
I came here looking to buy a headset for an HTC Sensation, which I purchased from T-​mobile. This phone comes with a very good OEM headset, it has outstanding clarity of sound, and is comfortable in the ears and stays in.
The headsets sold in the store were a whopping $ 21 and (a) their sound quality was terrible (b) they don’t sit comfortably in the ear and they kept falling out. Pretty much unusable headsets if you ask me. Thankfully I tested the headset out in the store, and was able to return it on the spot.
I went home and went online and ordered the OEM headset from an online store selling it for under $ 10 INCLUDING SHIPPING.
Talk about INSANITY. This place could be stocking the high-​quality OEM headsets and selling them at an 100% markup and STILL be selling them cheaper than the $ 21 piece of junk they were trying to give me. Seriously, I’m a business person, I am running my second business. It’s not my job to select which products to carry. It’s the job of the people who own or run this store. When I can do the job of selecting products better than the people whose job it is, something is wrong.

Such a NIGHTMARE with T-​mobile with the service and their liability! I opened an account here with a contract plan in 2006. I was asked to pay a SECURITY DEPOSIT $ 75. After a long time with T-​mobile, 6 years and 3 months, I switched to a prepaid plan. The day I ended the contract, I asked a Rep if I could get a refund for the security deposit. The Rep told me it’d take about 4 – 8 weeks to be mailed to my address. Okay… no problem. After about 4 months of waiting, nothing came. I decided to call a customer care service. A Rep told me it was not shown in the system. She told me to go to a T-​mobile store and show a contract paper to a representative. I came to this store. My bad experience began. A guy treated me like I was a bad customer. C’mon…I paid a full bill every time and never be late. He told me it was not a security deposit. It’s for a smart access fee. What!!! I was shocked. I’m pretty sure when I opened the account, a Rep said it would be refunded after ending the contract and no breaking rules. More importantly, it says clearly in the contract that it’s a «Security Deposit». If I knew that a deposit from T-​mobile would never be refunded, I’d go with another carrier. I’m screwed! Never be doing a business with T-​mobile again… ever.

5 STARS FOR HELPING ME IN MY TIME OF NEED!!!
Shoutouts to Brittany & Nora.
Because of a haphazard night, I was frantically searching for a phone from my friends and craigslist. After I found one on sale in Torrance, I called the Tmobile store to see what I should do. Nora graciously advised me about getting a SIM card before getting the phone so I could test it out in the phone, but luckily my friend had an extra phone (thus saving me the trip to Torrance). I took that phone and went down to the store in Westwood (omg thank GOD there’s a store in westwood!).
By that time, Nora had stepped out and Brittany was there to help me. She help me master reset the phone but saving my friend’s pictures before doing so. We couldn’t get the mobile backup to work, but she tried numerous times and I really appreciated that. She was really patient and very helpful. Thanks, Brittany!

Another review about T-​Mobile in general (hint Unilocal — you need to offer national company options).
Until today, I had no problem with them or the service I’ve gotten from various stores. Have had reps go out of their way to get me extras (minutes, batteries, manuals).
Like many, I am VERY careful with my texts/​minutes. I have plan that I use with my Blackberry for work and already have phone service at home. I especially get careful at the end of the month checking my usage. When I see I will end up with a lot of extra minutes, which happens a lot, I then «splurge» and call friends so they don’t go to waste.
2 days ago I realized I had like 150 minutes left and called a friend. It was 8:15, so I knew I only had to use 45 until «nights & weekends» kicked in. Then I checked today right before I made another personal call. I’m one lucky bastard — I only had 12 minutes left.
It seems that T — Mobile counts the entire call as one and instead of 45 minutes, I used 90!!! Now, they have all kinds of programs to track your usage — are they telling us that having it stop counting at 9pm is technologically beyond them!!!
And you just know the reverse isn’t true — that if you started a call before 6am on Monday, you sure as hell will have those minutes counted against you.
Oh well, guess this is a rant with no purpose — unless Sprint can block it, AT & T is taking over. Great — Ive heard more complaints about AT&T than all others combined.

1÷19÷11 MY EXPERIENCE WITH T-​MOBILE OVER THE YEARS
This is not about any particular T-​mobile location per se but about T-​mobile customer care in general. I’ve been w/​T-​mobile for six years now. They locked me in with a few 2 year contracts and I went from sidekick to sidekick to G1 .
The G1 was a real moment of satisfaction .but at the same time I got locked in to a data stick contract so I was paying $ 100 to $ 150 per month for a while. I accepted the contract and didn’t complain (for a while), but didn’t alqways feel fully appreciated by T-​mobile, and despite not using my minutes to near-​capacity ever, a customer care agent once even tried to talk me into paying for MORE monthly minutes. Its those kinds of experiences that alienate customers from «ma bell» or «ma t-​mobile» .
Later, I started using my phone as a modem & didn’t need the data stick but they kept trying to convince me otherwise & at one point a fellow at t-​mobile tried to tell me that there is «absolutely no way» to use a cell phone to connect a laptop to the internet despite the fact that I had already done so. It was very frustrating to have somebody you thought you could trust try to «bluff» you like a fool.
Then, most recently I called & inquired about ways to economize my monthly bill, but was told I was «lucky» to be able to keep the rate I have as it is ($ 79) because it is no longer offered («grandfathered») but as it turns out, after I researched possibilities on my own, after specifically asking about the «even more plus» plans, I was finally told I could get a deal for $ 49/​mo without losing any of the good points of my current plan.
They wouldn’t have told me if I hadn’t specifically researched & asked about it. That’s the kind of stuff that eventually drives customers away. They keep trying to «get» more of out of you even when you don’t need more from them, or may need & want less. Some banks operate this way as well and its b/​c they are driven by the G word: GREED .
Corporations that operate on the basis of more, more, more (for themselves) & don’t think of their customers as part of their organization but as members of «another team» eventually drive away the people who are paying the bills. Furthermore, you rarely can identify the person on the phone. Sometimes they may give a first name, and if you complain I’ve never gotten the feeling it does much good. However, the one recommendation I can make is to ALWAYS ask to speak to a «supervisor» no matter how much objection the customer care person makes about it.
I had one experience where customer care went so far as to ask me «What can a supervisor do that I can’t do?» And so I had to spend another five minutes explaining and re-​explaining why I must speak to a supervisor. Finally I did get thru to a supervisor and lo & behold he was able to offer some changes in my plan that would save me money & actually give me more of what I needed. So sometimes its a matter of going up to the next level not matter how much they initially try to persuade you otherwise. Don’t give in to being bullied by customer care. Go higher. Write letters. Blog about it. Keep communicating. We the people will WIN if we keep talking. Never give up !

GREAT customer service. Phones are straight up. Only downside sometimes the store is packed, but otherwise their great

So here I am again, now having purchased a NOKIA from an OUTSIDE source, even though I did not purchase my phone from the TMobile store they again showed me the greatest courtesy in helping me transfer my information from one phone to another. The only reason I did not purchase the phone from TMobile is they no longer carried this particular model. It’s hard to believe how great all the staff is, everyone has been so helpful. The store manger Jody has obviously done her job well, she herself is as accommodating as can be, so it stands to reason her staff would follow.

Got my phone upgraded here after not upgrading for four years. Yes, four frickin years. The guy helped me out and was very helpful and nice. Now I have a semi-​cool looking phone which is only semi-​cool because it is a free phone and free phones tend to not be so cool looking (only partially) but a free phone will do me just fine.
Yay for upgrades and free phones!