T-Mobile

Knowledgeable, patient, and lovely staff.
Not too long ago I had a super-​lame experience at a different t-​mobile in the area. And worried that I would have to deal with those turds every time I would have to visit a t-​mobile branch near my house, I had been getting ready to ditch this carrier.
But these people, the employees of the Sunset & Gower T-​mobile, freaking rock so god-​dang hard, I’m buying my next phone here.
All praise be to thee, cell phone ladies!
(Sony Xperia Z3)

Rude staff. Literally have to force them to talk to you. If you are already a customer and they don’t see a sale with you good luck. Avoid this location. Ugh.

Sylvia and Bryan helped me out majorly. I’m coming over from MetroPCS because they are the worst ever. These folks at t-​mobile helped me select the phone and plan for my needs. I’m a student, so I use a lot of data as well as airport tethering. It’s a little more expensive than MetroPCS but it’s well worth it. With MetroPCS, you have to go to one of their corporate store to get the most minute thing fixed (in most cases it won’t be) as with t-​mobile, either of their stores will be able to fix most issues. Over the phone customer service would most likely take care of any issues but I can’t speak on that because I haven’t utilized that avenue yet.

Horrible service rude employees and long wait times parking is impossible here I don’t recommend anyone come here everyone seems new here and not very informed on phones they wanna sell you

First of all, I wish I can give them 0 star.
Here are some of the pros and cons.
Pros:
— Convenient parking lot
— Quiet store where you can spend as much time as you want
Cons:
— Fraud: they sold me a refurbished phone for full price. The T-​Mobile headquarter store rep. looked up my phone and told me it was NOT a new phone.
— Unnecessary fees: they charge you $ 10 for a SIM card. Usually, they are free.
— Unfriendly customer service: the store staff does not care about you. They are very slow. if you are planning to spend 1 hour+ at this store, please go ahead.
In conclusion, I wish I can give them 0 star. If you still prefer this location because of the convenient location, despite other Unilocalers’ advice, please be ready to be scammed.

I am satisfied with T Mobil no prob.- however this location is sub par in my own experience dealing with them.
I have been going to this location for about 3 months now and every time I have gone in the customer service was bare minimal. I usually go to the one in East Hollywood on Vermont but this one is closer to my house. I have bought two phones since my luck with technology is wretched. Both times the gentleman that I bought my phone from did not take the time to show me the special purpose of my phone. They are Android so unfortunately they don’t have the simple accessibility of the iPhone which I was used to before I switched. I had to pull teeth to get my questions answered. I felt as if I was a burden for asking simple questions about my new phone (s).
keep in mind even though my two phones I bought were not as expensive as an iPhone none the less I have blown over $ 400 in less than 6 months 3 to be exact on phones at this location. You would think they would take the time to show me how to use my last phone beings I got a new model and I even spent more money than the phone I had before.
However there is a large lady with short hair who has always been sweet even though she hasn’t helped me that is one positive thing I will say. Charisma equals 0 in this place in my personal experience. Hopefully different more positive encounters have happened to other individuals.

My last review wasn’t recommended and thusly not posted. Unfortunate as there seems to be an odd number of 5 stars when everytime I’m in the store there are multiple customers having problems with their equipment, service etc. I have had multiple problems with my service. They convinced me to leave my previous carrier saying my phone was compatible with their network. It’s not. I’ve been back multiple times and issues are still unresolved. Plus there’s the overly casual, bordering on ghetto feeling the store carries. I’m not a fan

Just switched over from Verizon and had the best experience. Julian and Alex helped me and they were incredibly nice and thorough. Not to mention patient with the whole process! So glad I picked this location to go to!

A loja estava vazia e talvez por isso o atendimento tenha sido rápido. Loja linda, super bem decorada e com ótimo atendimento.
A funcionária que me atendeu foi super simpática e ajudou a mim e mais dois amigos com dúvidas.

I would avoid this location especially if you do not speak spanish
the staff was extremely rude and it was like pulling teeth to get them to stop talking amongst themselves and help me, if thats what you want to call it
thanks to my years spent in peru as a aide worker i was able to understand when they called me a gringo and other nasty names i would hate to repeat
I’ve been a T-​Moblie customer for years and never been treated so horribly before
I would sincerely urge that management take a look into the staff and maybe retrain them so that no one else would have to go through such horrible treatment
Hope this is fixed
disappointed customer

F. k this store fu. Your stuff piece of shitss… they told me that they have iPhone i told them I’ll be in 5 minutes and when i got there they told me they sold it… mother…ers

Dude ramon is the best! Made things happen! I finally have a phone after three months!

This location is great. Everyone here is helpful and wonderful. The process of switching over to a new phone was painless and amazing. I highly recommend this location to everyone. Ashley was great in putting my screen protector on my phone for me and Goldie was a gem. Goldie made this event for me and t-​mobile is lucky to have her. Thanks everyone at T-​Mobile.

Showed up at this location 20 minutes before closing, looking to open a new account and it seemed busy. I was next to be helped, but I let a couple customers ahead of me, who were just buying phone chargers and paying their account balances since my transaction was going to take longer.
When my turn came, I had account holder issues which prohibited me from opening an account right away and I was told their computers may shutdown during the transaction at closing time. In the end, I felt they valued leaving on time over customer service.

New location… These guys were great to work with… and they were full of smiles. Nice store, easily to park here and at an intersection with a stop light for easy access.